• Deliver Tier 2 Technical Support - you’ll resolve complex incidents, service requests, and problems, identifying trends and driving improvements across the estate • Monitor and Respond to System Alerts - you’ll proactively monitor multiple platforms to detect emerging issues, bottlenecks, and risks, taking swift action to prevent disruption • Own Customer Escalations - you’ll take full ownership of escalations through to resolution, ensuring customer expectations are exceeded at every stage • Collaborate Across Teams - you’ll work closely with Tier 3 software teams to identify bugs, and partner with third-party vendors and OEMs during major incidents and new service implementations • Manage OEM Escalations - you’ll drive complex issues through to resolution with charger manufacturers and external partners • Support Commissioning and Change Activity - you’ll contribute to onboarding new sites and complete out-of-hours activities, including upgrades, maintenance, and testing • Document and Enable Others - you’ll produce and maintain technical documentation, processes, and training materials, enabling Tier 1 teams to deliver effectively • Maintain Service Excellence - you’ll ensure KPIs, SLAs, and OLAs are consistently met, while upholding EO’s values, ethics, and customer-first approach • Drive Continuous Improvement - you’ll identify recurring issues, trends, and opportunities across the estate, using data and insights to drive improvements in system performance, stability, and customer experience. • On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers: • Technical Support & Maintenance - respond promptly to faults and breakdowns • Customer Interaction - communicate clearly with clients, providing real time updates • Documentation & Reporting - record incidents, repairs and parts used • Compliance & Safety - follow safety protocols, industry regulations and PPE requirements • Availability & Readiness - maintain operational readiness when on the on call rota.

Role Description This is a 6 month fixed term PAYE, Mon to Fri (days) assignment, which gives you the opportunity to join our NOC Engineer team responsible for the 24x7 monitoring, management, and support of MMI and customer network infrastructure, ensuring service availability, timely incident response, and compliance with customer Service Level Agreements (SLAs). The role serves as the first point of contact for alarms, incidents, dispatch requests, customer communications, vendor coordination, and operational escalations. The NOC Engineer proactively identifies network risks, manages tickets through resolution, and collaborates with internal engineering teams, customers, and field service providers to maintain network reliability and operational excellence. Key Responsibilities - Monitor network alarms, events, and service-affecting conditions using network monitoring platforms and respond within established SLAs. - Perform initial troubleshooting, incident triage, and escalation of network, transport, power, environmental, and security-related issues. - Create, update, manage, and follow up on trouble tickets through resolution while ensuring documentation accuracy. - Coordinate with customers, vendors, field technicians, and internal engineering teams to support incident resolution, maintenance activities, and service restoration. - Manage dispatch requests, site access approvals, maintenance windows, and field operations support. - Monitor shared inboxes, communication channels, and service requests to ensure timely acknowledgment and response. - Provide proactive monitoring, risk identification, and follow-up actions to minimize network outages and service disruptions. - Maintain operational documentation, knowledge articles, shift handovers, and management reports. - Participate in outage management, root cause analysis (RCA), and continuous process improvement initiatives. - Deliver exceptional customer service while maintaining compliance with customer SLAs, operational procedures, and company standards. Technical Requirements - Experience with one or more of the following technologies and systems: - Industry-Standard Network Platforms – Optical, IP, Ethernet, TDM - DCN Networks - Building Management Systems – HVAC, Power, Security - Outside Plant and Fiber Experience, including OTDR - Ticket Systems – Service Now, Salesforce, Zendesk - NMS Platforms – Solarwinds, Zabbix, Netcool Personal Requirements - Strong analytical and troubleshooting skills. - Customer-focused mindset with a commitment to service excellence. - Ability to multitask and manage competing priorities. - Strong attention to detail and documentation accuracy. - Ability to work independently with minimal supervision. - Effective decision-making skills under pressure. - Strong organizational and time-management abilities. - Willingness to learn new technologies and operational processes. - Ability to work collaboratively across multiple teams and departments. - Flexible and adaptable in a dynamic operational environment. - Strong sense of ownership and accountability. About You - Experience with network monitoring tools. - Familiar with ticketing systems and tickets workflow. - Ideally a minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks. - Good knowledge of routing, switching, and firewalls. - Good knowledge of transmission equipment’s and technologies (Sonet, DWDM, etc). - Knowledge and experience with optical networks. - Any industry certification is desirable (CCNA, CCNP, JNCIA, etc). - Must have good communication and presentation skills. - Ability to build and maintain good working relationships with colleagues and customers. - Be able to deliver an excellent customer service. - Familiar with any other European language is an advantage.

Role Description We're looking for a highly qualified Senior Software Engineer with a strong frontend focus who loves building fast, scalable, and beautifully crafted products. This role is ideal for someone who has worked in a high-growth B2B SaaS environment, thrives in fast-moving teams, and enjoys owning products from concept to production. While this is a frontend-heavy role, backend experience is a strong advantage. What You'll Be Doing - Build high-performance, scalable web applications using React, Next.js, TypeScript, and modern frontend technologies. - Develop intuitive, responsive, and pixel-perfect user experiences. - Work closely with product, design, and engineering teams to deliver features end-to-end. - Optimize applications for speed, scalability, and reliability. - Debug complex issues and maintain high code quality through testing and engineering best practices. - Contribute to architecture discussions and continuously improve engineering standards. - Work across the stack when needed. Experience with Python and backend development is a plus. Qualifications - At least 2 years of professional software engineering experience. - Experience building products in a B2B SaaS company. - Strong preference for candidates from Tier 1 engineering colleges (IITs, BITS, IIITs, NITs) or engineers with experience at Y Combinator-backed startups. - Strong expertise in JavaScript, TypeScript, React, and Next.js. - Excellent understanding of HTML5, CSS3, responsive design, and frontend performance optimization. - Experience integrating REST APIs and working with modern frontend architectures. - Backend experience with Python is a strong plus but not mandatory. - Strong problem-solving skills, attention to detail, and a product ownership mindset. - Excellent communication and collaboration skills. Benefits - Competitive salary with performance-based growth opportunities. - Potential to earn up to 1.5x your monthly salary through overtime. We believe in rewarding commitment and exceptional execution. - Work alongside some of the best engineering talent and accelerate your learning. - Ship meaningful features at high velocity with real ownership from day one. - Flexible working hours and a remote-first culture. - High-impact role with significant autonomy and the opportunity to shape products used by millions.

Role Description Are you a fast learner who is fascinated by technology? Are you excited about working with cutting-edge cloud-native systems? Join our Data Experience Team! Our Data Experience team consists of collaborative, inclusive, and creative individuals. We develop cloud-native services with high reliability and massive scale on top of Akamai Cloud (formerly Linode), the most distributed and closest to the edge cloud platform. As a Senior Software Engineer II, you will be responsible for: - Developing highly scalable and reliable Cloud Observability managed services and collaborating with others in the team. - Building and maintaining CI/CD environments. - Contributing to all stages of the software development lifecycle. Qualifications - Bachelor's degree in Computer Science or a related field. - 1 to 2 years of relevant experience. - Hands-on experience of developing software in any of the object-oriented languages (GO, Python, etc.). - Ability to clearly communicate and have technical discussions with stakeholders. - Understanding of networking protocols: TCP, UDP, DNS, and HTTP. - Attention to details and excellent problem-solving/troubleshooting skills. - Experience working with micro-services and Kubernetes orchestration systems (added advantage). - Experience working with any third-party cloud (Azure, AWS, GCP) systems (added advantage). Benefits - Support for health, well-being, finances, and life beyond work. - FlexBase adapts to your job's needs. - Commitment to providing employees with an exceptional workplace experience. - Trust in employees to work in ways that suit them best: at home, in an office, or a combination of both.