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Pod Point

We believe driving shouldn’t cost the earth.

Depot Fleet EV Charging Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 501-1,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

1 day ago

Salary

£55K - £58K / year

Seniority

Senior

Professional Certificate3 yrs expEnglishSwift

Job Description

Depot Fleet EV Charging Engineer

Pod Point

• Deliver Tier 2 Technical Support - you’ll resolve complex incidents, service requests, and problems, identifying trends and driving improvements across the estate • Monitor and Respond to System Alerts - you’ll proactively monitor multiple platforms to detect emerging issues, bottlenecks, and risks, taking swift action to prevent disruption • Own Customer Escalations - you’ll take full ownership of escalations through to resolution, ensuring customer expectations are exceeded at every stage • Collaborate Across Teams - you’ll work closely with Tier 3 software teams to identify bugs, and partner with third-party vendors and OEMs during major incidents and new service implementations • Manage OEM Escalations - you’ll drive complex issues through to resolution with charger manufacturers and external partners • Support Commissioning and Change Activity - you’ll contribute to onboarding new sites and complete out-of-hours activities, including upgrades, maintenance, and testing • Document and Enable Others - you’ll produce and maintain technical documentation, processes, and training materials, enabling Tier 1 teams to deliver effectively • Maintain Service Excellence - you’ll ensure KPIs, SLAs, and OLAs are consistently met, while upholding EO’s values, ethics, and customer-first approach • Drive Continuous Improvement - you’ll identify recurring issues, trends, and opportunities across the estate, using data and insights to drive improvements in system performance, stability, and customer experience. • On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers: • Technical Support & Maintenance - respond promptly to faults and breakdowns • Customer Interaction - communicate clearly with clients, providing real time updates • Documentation & Reporting - record incidents, repairs and parts used • Compliance & Safety - follow safety protocols, industry regulations and PPE requirements • Availability & Readiness - maintain operational readiness when on the on call rota.

Job Requirements

  • Hands-on EV Charging Expertise - Strong experience troubleshooting AC and DC charging infrastructure, with a deep understanding of EV ecosystems
  • OCPP Knowledge - Solid understanding of OCPP protocols, with the ability to analyse and interpret protocol messages
  • End-to-End Technical Understanding - Experience across full charging solutions including chargers, hubs, routers, and onsite networking, including data and message flows
  • OEM and Hardware Troubleshooting - Proven ability to use OEM tools and manuals to configure, manage, and resolve device issues
  • Networking Capability - Strong skills in configuring, managing, and troubleshooting local networks, routers, and load management systems
  • Electrical Qualifications - Qualified electrician, with knowledge of single and three-phase systems, voltage levels, and earthing setups across UK, EU, and US standards
  • Technical Support Experience - At least 3 years’ experience in technical support or managed services within EV, energy, or similar technical environments
  • Customer-Focused Mindset - Experience working in customer support environments, with excellent communication skills and a confident telephone manner
  • Problem Solving and Ownership - Strong analytical skills, with the ability to prioritise effectively and drive issues through to resolution
  • Health and Safety Awareness - Good understanding of health, safety, and environmental legislation, with the ability to promote safe working practices.

Benefits

  • Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
  • Podpoint Charger
  • Discounted energy tariff (Pod Power or EDF Employee Programme)
  • Flexible hybrid working model
  • Work abroad for up to 20 days per year
  • Family & friend discount scheme
  • 25 days holiday (plus Bank Holidays)
  • Very generous parental and family leave
  • Pension scheme with a 4.5% matched contribution
  • Eyecare scheme
  • Life insurance covering up to 4x your annual salary
  • Virtual GP provided by HealthHero
  • Employee Assistance Program
  • Free Mortgage Advice
  • Discounted Gym Memberships
  • Cycle2Work Scheme

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