Customer Success Manager (Spanish Speaking) Location California; Central Coast, CA; Central Valley, CA; Washington / PNW Employment Type Full time Location Type Hybrid Department Operations Compensation Estimated Base Salary $105K – $145K • 0.1% – 0.2% Overview Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We're securing America’s food supply by building the AI farmer that automates our nation’s farms. We've raised over $25M in pursuit of our mission to help growers farm more profitably and sustainably than ever before. What We Do: At Orchard Robotics, we build AI-powered camera systems that collect the most valuable data for fruit & nut farmers, telling them everything about what is growing on their millions of trees, vines, and plants, across thousands of acres of farmland. Our state-of-the-art AI analyzes every one of the billions of fruit across a farm. We provide accurate yield estimates, fruit counts, size projections, fruit color & growth rate data, disease detection, inventories, bloom maps, canopy vigor, and more! This data lives in our cloud platform, FruitScope OS, that we've developed from the ground up to help farmers manage their crops with precision. We are growing fast, and have the industry-leading product. Farms use our software every day to make critical decisions and run more efficient, profitable operations. Today, our technology is trusted by some of the largest growers in the nation. The Role: As a Customer Success Manager (Spanish Speaking) at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable & sustainable than ever before. This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments. We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms.  We can't promise predictable days, but we'll guarantee excitement, growth, and a real impact on building the future of farming. About the role:  - As an early employee, you'll receive equity compensation - Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout Mexico, Latin American, California and Washington) - Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium - We move fast, and sometimes this means staying late or working weekends  - Our team is close-knit & highly driven, and while you will report to our Director of Customer Success, you’ll work directly with our CEO and entire team - We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed. - You'll take on a pioneering role in the customer success function of a fast-growing startup having a real impact on American agriculture. What you’ll do: - Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems. - Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers. - Execute and build on our customer training procedures so our customers can learn our technology easily. - Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams. - Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team. What makes you a good fit: - You are fluent/native-speaking-experience in both English and Spanish, and have agriculture-specific experience and comfortable with agriculture terminology both in English and Spanish. - Outstanding, customer-centric communication skills. - Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate. - You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions. - Exceptional organizational abilities, managing numerous priorities in a fast-paced environment. - Ability to effectively communicate technology topics from our engineering team to our customers. - Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across Mexico, Latin America, California and Washington state). - Experience working with ERP systems and CRMs (HubSpot, Salesforce). - Ability to coordinate effectively across various stakeholders in large, enterprise organizations. If you're looking to help make a positive impact in the world by building the future of farming, come join us!

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc. • Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong) • Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content • Help key stakeholders understand the value they are receiving from Bazaarvoice • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes • Promote new feature adoption to enhance client satisfaction and program performance • Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions • Observe and track trends across portfolio to develop best practices • Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

Role Description Are you someone who naturally creates engagement through conversation, communication, and genuine connection? This opportunity is designed for individuals who enjoy building rapport, creating positive experiences, and helping others explore opportunities that align with their goals. Working remotely within a structured system, you'll engage with interested individuals, answer questions, provide information about programs and events, and support people as they move through a guided process. As a performance-based contract opportunity, this role offers flexibility, professional growth, and the ability to apply your communication and relationship-building skills in a more independent environment. You'll be supported by proven systems, mentorship, ongoing development, and a community of growth-minded professionals while continuing to strengthen your leadership and communication abilities. What You'll Do - Connect with individuals who have requested information about personal and professional development opportunities - Conduct introductory phone and Zoom conversations - Share information about programs, online education, and live events - Answer questions and support individuals as they explore available opportunities - Build authentic and trust-based relationships through ongoing communication - Maintain communication and follow-up activities using structured systems - Utilize digital tools and AI-supported technology to support workflow and organization - Participate in weekly training, mentorship, and development sessions - Manage your schedule, activity, and results within a flexible remote environment Qualifications - Strong communication and interpersonal skills - Experience in client service, administration, education, healthcare, leadership, customer support, sales, or people-focused roles - Self-motivated individuals who enjoy working independently - Comfortable conducting conversations by phone and Zoom - Open to ongoing personal and professional growth - Organized and able to manage priorities effectively - Individuals seeking greater flexibility and performance-based income potential - Ability to commit consistent and focused time each week Benefits - A flexible remote structure - A performance-based opportunity where results influence earning potential - Comprehensive onboarding, training, and mentorship - Ongoing personal and professional development - Education on digital tools and AI-supported technologies - A supportive and growth-focused community - The opportunity to strengthen communication, leadership, and relationship-building skills Compensation This is a performance-based contract opportunity. Earnings are based on individual results, effort, consistency, and level of engagement. The posted compensation range reflects what individuals actively engaged in the opportunity may achieve over time.

• Work with Asana customers across industries, functions, and stages of their journey in an assigned book of business • Conduct discovery to build rapport and deeply understand customers’ needs, business processes, and vision • Consult on change management to help customers adopt Asana as a new way of working • Lead design workshops to give customers firsthand experience building and adapting their processes in Asana • Deliver storytelling business reviews that articulate value realized and identify areas of opportunity for deeper impact • Empower customers to become self-sufficient Asana champions, balancing immediate needs with long-term success and retention • Consult on AI adoption strategy: translate Asana’s AI capabilities into measurable business outcomes for customers, including consumption-based planning, ROI framing, and executive storytelling • Drive change management for AI transformation: help customers navigate the people, process, and technology shifts required to move from tool adoption to genuine AI-enabled productivity • Act as the primary advisor when customers ask: “How can AI help my team work better?”, connecting specific Asana AI features to their workflows, industry context, and goals