• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc. • Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong) • Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content • Help key stakeholders understand the value they are receiving from Bazaarvoice • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes • Promote new feature adoption to enhance client satisfaction and program performance • Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions • Observe and track trends across portfolio to develop best practices • Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

Role Description Are you someone who naturally creates engagement through conversation, communication, and genuine connection? This opportunity is designed for individuals who enjoy building rapport, creating positive experiences, and helping others explore opportunities that align with their goals. Working remotely within a structured system, you'll engage with interested individuals, answer questions, provide information about programs and events, and support people as they move through a guided process. As a performance-based contract opportunity, this role offers flexibility, professional growth, and the ability to apply your communication and relationship-building skills in a more independent environment. You'll be supported by proven systems, mentorship, ongoing development, and a community of growth-minded professionals while continuing to strengthen your leadership and communication abilities. What You'll Do - Connect with individuals who have requested information about personal and professional development opportunities - Conduct introductory phone and Zoom conversations - Share information about programs, online education, and live events - Answer questions and support individuals as they explore available opportunities - Build authentic and trust-based relationships through ongoing communication - Maintain communication and follow-up activities using structured systems - Utilize digital tools and AI-supported technology to support workflow and organization - Participate in weekly training, mentorship, and development sessions - Manage your schedule, activity, and results within a flexible remote environment Qualifications - Strong communication and interpersonal skills - Experience in client service, administration, education, healthcare, leadership, customer support, sales, or people-focused roles - Self-motivated individuals who enjoy working independently - Comfortable conducting conversations by phone and Zoom - Open to ongoing personal and professional growth - Organized and able to manage priorities effectively - Individuals seeking greater flexibility and performance-based income potential - Ability to commit consistent and focused time each week Benefits - A flexible remote structure - A performance-based opportunity where results influence earning potential - Comprehensive onboarding, training, and mentorship - Ongoing personal and professional development - Education on digital tools and AI-supported technologies - A supportive and growth-focused community - The opportunity to strengthen communication, leadership, and relationship-building skills Compensation This is a performance-based contract opportunity. Earnings are based on individual results, effort, consistency, and level of engagement. The posted compensation range reflects what individuals actively engaged in the opportunity may achieve over time.

• Work with Asana customers across industries, functions, and stages of their journey in an assigned book of business • Conduct discovery to build rapport and deeply understand customers’ needs, business processes, and vision • Consult on change management to help customers adopt Asana as a new way of working • Lead design workshops to give customers firsthand experience building and adapting their processes in Asana • Deliver storytelling business reviews that articulate value realized and identify areas of opportunity for deeper impact • Empower customers to become self-sufficient Asana champions, balancing immediate needs with long-term success and retention • Consult on AI adoption strategy: translate Asana’s AI capabilities into measurable business outcomes for customers, including consumption-based planning, ROI framing, and executive storytelling • Drive change management for AI transformation: help customers navigate the people, process, and technology shifts required to move from tool adoption to genuine AI-enabled productivity • Act as the primary advisor when customers ask: “How can AI help my team work better?”, connecting specific Asana AI features to their workflows, industry context, and goals

• Serve as the primary contact for Enterprise and Mid-Market customers across the UK, driving retention, growth, and long-term customer success • Own the customer lifecycle from post-sale through renewal, ensuring customers realize value and achieve their communications objectives at every stage • Lead onboarding for all new Mid-Market and Enterprise customers, including discovery sessions, tailored training programs, adoption planning, and ongoing onboarding check-ins • Drive platform adoption and engagement by identifying opportunities to increase product usage, stakeholder alignment, and customer outcomes • Design and deliver customized reporting solutions, including CCR reports and Curation Engine-based reports, while ensuring compliance with UK-specific licensing requirements where applicable • Provide strategic guidance and best-practice recommendations through virtual and in-person customer meetings, executive business reviews, and account walkthroughs • Consistently achieve quarterly revenue, retention, and expansion goals through proactive account management and renewal planning • Manage customer feedback and deliver actionable insights to internal stakeholders to influence product development, customer experience, and go-to-market strategies • Negotiate contracts and renewal agreements to support long-term customer growth and partnership success • Serve as a specialist resource for UK-specific customer questions, including media landscape insights, journalist and publication expertise, and regional communications trends • Advise customers on copyright, content licensing, and NLA/ECLIPS-related requirements, supporting compliant reporting workflows and content access solutions • Partner cross-functionally with Product, Support, Sales, Marketing, and Leadership teams to advocate for UK customer needs and market requirements • Support the planning and execution of customer events, networking opportunities, journalist panels, thought leadership initiatives, and other UK-focused community-building programs • Represent Muck Rack at customer meetings, industry events, and networking opportunities, helping strengthen relationships and expand our market presence • Act as a key voice for the UK customer base internally, sharing regional insights, adoption trends, retention drivers, and market opportunities with senior stakeholders • Provide ongoing market expertise and support to internal teams, helping bridge regional nuances and customer expectations across the business