• Lead, inspire, and develop a team of Professional Services Consultants focused on onboarding, implementation, and solution delivery for mid-market to enterprise clients. • Drive accountability, execution, and a high-performance culture with clear KPIs, project delivery standards, and coaching frameworks. • Mentor consultants at all levels, from onboarding new hires to developing seasoned experts. • Create clarity in chaos: Navigate shifting priorities, complex client needs, and fast-changing project scopes with poise and urgency. • Become a product expert to effectively navigate complex customer requirements and recommend the best solutions. • Oversee the successful delivery of Professional Services engagements, ensuring projects are delivered on time, within scope, and with exceptional quality. • Establish and promote best practices in enterprise engagements.

• Balance and optimize in-game resources and currencies by using data insights and simulations • Set clear principles for resource flow (earning and spending) to keep the game economy fair and sustainable • Shape player progression and features with a strong focus on economic design • Design and evaluate A/B tests to refine both new and existing game systems • Contribute directly to the product roadmap by bringing an economic perspective into decision-making

• Lead and manage all pre-construction activities from tender through to project handover • Analyse tender documentation, identifying risks, opportunities and cost implications • Manage production and coordination of design information, ensuring compliance with contractual and planning requirements • Oversee and manage the Design Programme / IRS and chair Design Team meetings • Identify and report risks at the earliest stage to Directors and Senior Management • Ensure projects are commercially viable, within budget and aligned with programme requirements • Manage internal resources and appoint external consultants where required • Maintain strong stakeholder relationships with clients, consultants and supply chain partners • Present reports to senior leadership and contribute to strategic decision-making

• Provide coverage in a Dealer Relations territory following a promotion or expansion until a permanent Dealer Relations Manager is hired with duties including: • Day-to-day dealer partner relationship management and championing the adoption/ongoing use of the company product in the dealerships. • Execute launch planning, manages the product implementation and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits. • Act as the first point of contact for dealer partners to handle issues and follow up on those that have been escalated. • Bring best practice knowledge of the product to our dealer partners to support the company’s value proposition every day • Possess an in-depth understanding of the product functionality and related services in addition to an overview of the technical functionality in order to train effectively & communicate appropriate usage. • Ensure that product changes, new features and releases are communicated and implemented in a timely manner. • This position will cover a geographical area and work cross functionally with Dealer Relations Director’s, Training and Enablement and National Enterprise Account Team • Partner with customers to identify challenges and understand their business needs to establish the best solutions that automotiveMastermind can provide by selling PMC Commitment Contracts, Package Pricing, and/or Acquire Upsells. • Solutions based selling as a consultant ensuring expectations are aligned, goals are being met and consistent ROI conversations are happening with the Key Decision Makers. • Effectively communicate the value proposition of Mastermind through Quarterly business reviews and customized workshops at dealerships • Work with the respective Director on negotiations of upsells, downsells, and cancel save strategy • Work closely with training and enablement to consistently re-iterate training content while in market with DRM’s. • Work closely with each Director and Associate Director to understand challenges within the region and provide additional feedback from dealer visits in a recap sent following every market visit • Ability to forecast and communicate risk and opportunities for coverage of open markets