• Provide coverage in a Dealer Relations territory following a promotion or expansion until a permanent Dealer Relations Manager is hired with duties including: • Day-to-day dealer partner relationship management and championing the adoption/ongoing use of the company product in the dealerships. • Execute launch planning, manages the product implementation and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits. • Act as the first point of contact for dealer partners to handle issues and follow up on those that have been escalated. • Bring best practice knowledge of the product to our dealer partners to support the company’s value proposition every day • Possess an in-depth understanding of the product functionality and related services in addition to an overview of the technical functionality in order to train effectively & communicate appropriate usage. • Ensure that product changes, new features and releases are communicated and implemented in a timely manner. • This position will cover a geographical area and work cross functionally with Dealer Relations Director’s, Training and Enablement and National Enterprise Account Team • Partner with customers to identify challenges and understand their business needs to establish the best solutions that automotiveMastermind can provide by selling PMC Commitment Contracts, Package Pricing, and/or Acquire Upsells. • Solutions based selling as a consultant ensuring expectations are aligned, goals are being met and consistent ROI conversations are happening with the Key Decision Makers. • Effectively communicate the value proposition of Mastermind through Quarterly business reviews and customized workshops at dealerships • Work with the respective Director on negotiations of upsells, downsells, and cancel save strategy • Work closely with training and enablement to consistently re-iterate training content while in market with DRM’s. • Work closely with each Director and Associate Director to understand challenges within the region and provide additional feedback from dealer visits in a recap sent following every market visit • Ability to forecast and communicate risk and opportunities for coverage of open markets

• Act as the primary owner and internal representative for the assigned territory/territories • Develop and execute market entry or expansion, as well as growth strategies aligned with company objectives • Identify and prioritize opportunities for revenue growth, product expansion, and operational efficiency • Maintain strong working relationships with local Gambling Boards, regulators, and testing laboratories • Ensure full compliance with local laws, licence conditions, and regulatory requirements • Support certification, audits, and regulatory reporting requirements • Identify, negotiate, and manage relationships with local, regional or international providers, including payments, communications, content, data, risk and fraud and infrastructure partners • Lead commercial negotiations and contract management, ensuring favourable and compliant terms • Drive product and content localization to ensure relevance, regulatory suitability, and customer appeal • Provide market input on pricing logic, sports and casino coverage, betting rules, terms & conditions and local betting behaviours • Oversee sports and product performance at a strategic level, escalating risks or opportunities to Trading, Product and Marketing teams • Work with growth/promotions teams to drive acquisition and retention • Align internal stakeholders around local priorities and timelines • Support the setup of efficient local workflows across customer support, risk, and operations as well as manage/supervise CS or admin overheads in collaboration with Operations leadership. • Ensure a consistent, high-quality customer experience in the market

• Act as the primary owner and internal representative for the assigned territory/territories • Develop and execute market entry or expansion, as well as growth strategies aligned with company objectives • Identify and prioritize opportunities for revenue growth, product expansion, and operational efficiency • Maintain strong working relationships with local Gambling Boards, regulators, and testing laboratories • Ensure full compliance with local laws, licence conditions, and regulatory requirements • Support certification, audits, and regulatory reporting requirements • Identify, negotiate, and manage relationships with local, regional or international providers, including payments, communications, content, data, risk and fraud and infrastructure partners • Lead commercial negotiations and contract management, ensuring favourable and compliant terms • Drive product and content localization to ensure relevance, regulatory suitability, and customer appeal • Provide market input on pricing logic, sports and casino coverage, betting rules, terms & conditions and local betting behaviours • Oversee sports and product performance at a strategic level, escalating risks or opportunities to Trading, Product and Marketing teams • Act as the bridge between the market and internal teams including Payments, Compliance, Product, Marketing, Trading, Customer Support, Finance and Operations • Align internal stakeholders around local priorities and timelines • Support the setup of efficient local workflows across customer support, risk, and operations as well as manage/supervise CS or admin overheads in collaboration with Operations leadership. • Ensure a consistent, high-quality customer experience in the market

• Own the full digital client success strategy and roadmap, aligning with company goals for adoption, retention, and growth. • Partner with the Client Experience leadership team to define success metrics, client segmentation, and growth objectives. • Design and optimize scalable success frameworks for onboarding, adoption, and ongoing value delivery across all customers. • Develop digital first client experiences that connect ROI to segmented stakeholders. • Create outreach campaigns which drive clients to educational resources and deeper engagement with their Client Success Managers. • Implement repeatable playbooks to improve product adoption, usage, and measurable ROI for clients. • Champion the voice of the customer — translating insights into strategic actions across cross-functional teams. • Establish success KPIs (e.g., activation rates, retention, expansion, NPS) and implement dashboards/reports to monitor performance trends. • Build automated triggers for CSMs based on the client journey leveraging our client success platform. • Drive predictive health scoring and early-warning systems to proactively mitigate churn. • Create measurable outcomes from digital strategies to reduce labor costs associated with account management and drive revenue growth. • Lead continuous process improvement initiatives to enhance efficiency and customer outcomes. • Collaborate closely with the CX Operations team to properly scope and deploy tooling that overlaps with human led activities. • Influence product development with qualitative and quantitative customer insights. • Work closely with Product, Marketing and Sales teams to ensure consistency with message and intended client outcomes.