The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg. B Atlanta, GA 13693 S. 200 W Draper UT This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals Preferred- - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center. This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg. B Atlanta, GA 13693 S. 200 W Draper UT This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities - The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products - Handle routine customer questions relating to product usage, as well as technical support issues - Maintains expert-level knowledge of Dealertrack Solutions and Products - Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function - Accurately logs all customer information in the CRM customer ticketing system - Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure - Follow-up skills - Ability to handle and respond to multiple open issues - Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely - Ability to work required shifts both independently and within a team organization - Facilitate communication from Support Team to other departments as needed to complete Cases Qualifications Minimum- - High School Diploma/GED - Generally, less than 2 years of experience - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals Preferred- - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

• Connect with customers: Alternate between close-contact interactions (meetings/phone) and scaled communications (email/WhatsApp), ensuring a consistent presence according to each customer's needs; • Be consultative: Diagnose the customer's business and pain points to define, monitor, and execute a success plan aligned with the Omie ecosystem; • Track results: Monitor health and engagement indicators, working to ensure the customer perceives value in the solution and achieves success; • Focus on retention: Act as a steward of the portfolio, proactively identifying risks and taking action to prevent cancellations/churn; • Ensure customer satisfaction: Serve as the primary point of contact and strategic partner during the customer's initial journey; • Guide the journey: Manage the customer portfolio at the start of the journey, ensuring system implementation and adoption; • Know the product: Possess strong product knowledge to engage customers effectively and drive adoption.

Role Description NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. Day to Day job Duties: - General L1 technical support for hardware and MS Office packages - Answer technical support calls, resolving and escalating to other support groups - Provide support based on email and self-service requests - Document troubleshooting steps and detailed description of the customer incidents and requests - Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures Qualifications - Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience - Minimum of 1 year of technical troubleshooting experience - Degree: High school diploma or equivalent required Requirements - Experience in a call center environment (Nice to Have) - Demonstrate a service philosophy in all interactions with clinicians and colleagues (Nice to Have) - Effective communication and interpersonal skills (Nice to Have) - Proficient typing and English language skills (both verbally and in writing) (Nice to Have) - Strong active listening capabilities to fully understand caller’s needs / requests (Nice to Have) - Exceptional ability to work optimally in a fast-paced environment (Nice to Have) Benefits - Negotiable salary - Grocery Tickets 12% of base salary - Saving fund - 30 days of Christmas bonus - 50% Vacation bonus - Medical insurance (You and your family) - Life insurance - Permanent home office