• Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams. • Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices. • Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements. • Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. • Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time. • Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met. • Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices. • Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer. • Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units. • Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives. • Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value. • Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. • Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness. • Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz.

• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. • Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time. • Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders. • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity. • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. • Respond to inquiries by phone, email, and in person quickly and professionally. • Identify and assess customer needs to achieve satisfaction.

• Receiving, investigating and resolving all customer inquiries timely and accurately. • Handling customer service inquiries and problems via the telephone. • Ensuring all customer communication is clearly documented. • Interact through various channels such as Chat, Phone, E-mail and TEAMS. • Educating caller to ensure resolution is achieved on first contact. • Must be able to pass required testing. • Work overtime as required.

• Engage with members to handle customer service inquiries via the telephone. • Receiving, investigating, and resolving all customer inquiries timely and accurately. • Handling customer service inquiries and problems via the telephone. • Ensure all customer communication is clearly documented. • Educating callers to ensure resolution is achieved on first contact. • Must be able to pass required testing. • Participation and attendance are mandatory. • Work overtime as required.