• Support customers via phone, chat, and email • Troubleshoot platform issues and identify root causes • Guide users through platform features and workflows • Research unfamiliar questions and find answers independently • Document solutions and contribute to internal knowledge resources

• Provide day-to-day technical support for Oportun’s Contact Center and remote employees, including desktops, VDI environments, headsets, and IP telephony systems. • Troubleshoot and resolve issues related to Five9, VDI technologies, VPN, and network connectivity impacting both in-office and remote user productivity. • Support onboarding and offboarding of staff, including device setup, software installation, and account provisioning via Okta, Microsoft 365, and Active Directory. • Manage and resolve incidents via ServiceNow, ensuring timely follow-up and clear communication with end users and IT partners. • Assist in the implementation of new hardware and software across Contact Center and remote environments. • Monitor and analyze recurring issues to identify opportunities for process or technology improvements. • Maintain accurate inventory of IT equipment, peripherals, and licenses; assist with audits and asset management activities. • Collaborate with network, telephony, and infrastructure teams to support technology upgrades, endpoint optimization, and system reliability. • Deliver high-quality customer service, ensuring all interactions are professional, empathetic, and solution-focused. • Document technical solutions and contribute to team knowledge bases for continuous improvement.

• This is a remote job. • We are looking for committed colleagues who enjoy their work and will strengthen our IT team. • We believe in each individual’s ability to work independently and take responsibility. • With us you will find an attractive working environment where you can enjoy your work every day, contribute ideas and suggest improvements.

Role Description Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience; what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. SCOPE: - Responsible for developing and maintaining excellent customer relationships. - Consistently handle various forms of customer contact. - Accurately process customer orders for products and literature. - Respond to customer inquiries in a timely manner through the most appropriate means of communication. RESPONSIBILITIES: - Advise and offer the right type of product, according to customer demand. - Promote consistent and excellent customer relations and loyalty. - Identify future GAP's that may be committed in order to improve the customer experience. - Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. Qualifications - Minimum 1–2 years of experience in customer support. - Language skills: GERMAN: C1+ ENGLISH: C1 (working proficient/Fluent). - Strong computer skills and ability to work with multiple systems at once. - Customer service mindset. - Flexible working time or possibilities to adapt. Requirements - Previous experience in customer service. - Used to work in a high-quality environment, following standards and procedures. - Strong multitasking skills across several tools and systems. - Advanced user in office tools like MS Office. - Reliable, structured, and problem-solving mindset. - Good communication skills, both oral and written. - Able to follow phone etiquette and use of formal and polite language. - Customer satisfaction oriented. - Soft Skills: active listening, empathy. Benefits - Comprehensive Training: Extensive training to equip you with the skills and knowledge needed to excel in your role. - Development Opportunities: Diverse horizontal development paths for growth and progression within the company. - Home Appliances: Exclusive discounts on home appliances, power tools, and JUNKERS products. - BOSCHContigoMás program: Access to discounts offered by various international companies. - Contract Stability: Long-term oriented. - Opportunity for work abroad within the EU authorized countries for up to 30 days per year after 6 months. - Work from Monday to Friday - Weekends off! - Remote or Hybrid work model - Work from anywhere in Spain! - Competitive Salary: Salary range between approximately 20.000€ and 23.000€ gross per year.