• Provide day-to-day technical support for Oportun’s Contact Center and remote employees, including desktops, VDI environments, headsets, and IP telephony systems. • Troubleshoot and resolve issues related to Five9, VDI technologies, VPN, and network connectivity impacting both in-office and remote user productivity. • Support onboarding and offboarding of staff, including device setup, software installation, and account provisioning via Okta, Microsoft 365, and Active Directory. • Manage and resolve incidents via ServiceNow, ensuring timely follow-up and clear communication with end users and IT partners. • Assist in the implementation of new hardware and software across Contact Center and remote environments. • Monitor and analyze recurring issues to identify opportunities for process or technology improvements. • Maintain accurate inventory of IT equipment, peripherals, and licenses; assist with audits and asset management activities. • Collaborate with network, telephony, and infrastructure teams to support technology upgrades, endpoint optimization, and system reliability. • Deliver high-quality customer service, ensuring all interactions are professional, empathetic, and solution-focused. • Document technical solutions and contribute to team knowledge bases for continuous improvement.

• This is a remote job. • We are looking for committed colleagues who enjoy their work and will strengthen our IT team. • We believe in each individual’s ability to work independently and take responsibility. • With us you will find an attractive working environment where you can enjoy your work every day, contribute ideas and suggest improvements.

Role Description Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience; what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. SCOPE: - Responsible for developing and maintaining excellent customer relationships. - Consistently handle various forms of customer contact. - Accurately process customer orders for products and literature. - Respond to customer inquiries in a timely manner through the most appropriate means of communication. RESPONSIBILITIES: - Advise and offer the right type of product, according to customer demand. - Promote consistent and excellent customer relations and loyalty. - Identify future GAP's that may be committed in order to improve the customer experience. - Take ownership of the customer’s problem and be the point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. Qualifications - Minimum 1–2 years of experience in customer support. - Language skills: GERMAN: C1+ ENGLISH: C1 (working proficient/Fluent). - Strong computer skills and ability to work with multiple systems at once. - Customer service mindset. - Flexible working time or possibilities to adapt. Requirements - Previous experience in customer service. - Used to work in a high-quality environment, following standards and procedures. - Strong multitasking skills across several tools and systems. - Advanced user in office tools like MS Office. - Reliable, structured, and problem-solving mindset. - Good communication skills, both oral and written. - Able to follow phone etiquette and use of formal and polite language. - Customer satisfaction oriented. - Soft Skills: active listening, empathy. Benefits - Comprehensive Training: Extensive training to equip you with the skills and knowledge needed to excel in your role. - Development Opportunities: Diverse horizontal development paths for growth and progression within the company. - Home Appliances: Exclusive discounts on home appliances, power tools, and JUNKERS products. - BOSCHContigoMás program: Access to discounts offered by various international companies. - Contract Stability: Long-term oriented. - Opportunity for work abroad within the EU authorized countries for up to 30 days per year after 6 months. - Work from Monday to Friday - Weekends off! - Remote or Hybrid work model - Work from anywhere in Spain! - Competitive Salary: Salary range between approximately 20.000€ and 23.000€ gross per year.

Role Description The Provider Audit Intern works closely with the Provider Audit team to assist in projects and special assignments as needed for up to a 9-month period of time. Essential Functions - Works to obtain high-level industry knowledge throughout the internship program. - Develops a working knowledge of planning, organizing, and coordination of the desk review/audit process. - Develops a working knowledge of cost report reopenings and PRRB appeals. - Performs analysis of cost report data to complete tentative settlements and straight to final settlements. - Learns and assists in performing the cost report workload. - Actively collaborates with members of the team to ensure department goals and timeliness are met. - Must be able to follow procedures and instructions given by leadership and be flexible in assignment changes. - Must be enrolled in school or formal education program. - Participates in training activities and team meetings as assigned. - May assist department in administrative tasks. - May assist department in special projects, tasks, or duties. - Contributes to the organization’s operations and processes while obtaining firsthand experience that aligns with the mission, vision, and values of the organization. - Provides excellent customer service. Non-Essential Duties and Functions - Other duties as assigned. Qualifications - High school diploma or GED - Working towards a Bachelor's degree in Accounting, Business, Finance, or related field - Effective communication skills - Interpersonal skills - Strong problem solving, leadership, and analytical skills - Strong PC skills such as proficiency in Microsoft Office applications (Word, Excel, OneNote, Outlook, Teams, etc.) - Possesses an interest in pursuing continued education (e.g. CET credits) Requirements - Working towards a Bachelor's degree in Accounting, Business or Finance - 3 months' work experience Environment and Cognitive/Physical Demands - Office Environment - Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve - Requires prolonged sitting and telephone use - Requires the use of office equipment such as computer terminals, telephones, copiers and printers - Infrequent lifting to 15 pounds - Infrequent stooping Segregation of Duties Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations. Statement of Other Duties This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management. CMS Access Compliance and Regulation Contingency Statement Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. An employee in this position may be required to possess a “Federal Identification Card” (Federal ID) as a condition of employment. Federal ID’s may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Salary and Compensation - Salary Range: The pay range for this position is $15.66 – $20.61 hourly, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Other Compensation: Incentive Plan & Lifestyle Benefit This job will be closed 07/03/2026 at 8:00AM CST. No further applications will be considered.