Summary As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. Job Duties and Responsibilities Customer Experience Representative: $15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! What You'll Be Doing: - Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift - Engage with a diverse consumer base to provide solutions for customer needs and technical issues What's in it for You: - Career Growth: Opportunity to promote two levels within your first year! - Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement - Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) - This is a Full Time, Work-From-Home position with Company-provided equipment. Skills, Experience and Requirements - High school diploma or GED - Six months of related customer service and troubleshooting experience and/or training - Flexible to work shifts that might include evenings, weekends, or holidays - Smartphone or device with active data network connection - Fluent in English and Spanish - Pre-employment screen - A bility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings - Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity - Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire EchoStar will provide all initial equipment required to perform the role aside from home internet! A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime. Required Accessories: - USB Headset - USB Keyboard - USB Mouse - USB Webcam - Ethernet cable Home Internet and d edicated home office workspace with: - Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps - Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law. Benefits: We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $15.00/Hour

Role Description As an Intake & Retention Specialist, you will be the first point of contact for our clients, managing inbound communications while guiding potential clients through the intake and retention process. In your day-to-day activities, you will assist prospective clients by qualifying their cases, gathering critical information, and ensuring a smooth transition into representation. As a Full-Time Virtual Legal Aide, you will support both the Intake and Retention functions by performing the responsibilities listed below but not limited to those outlined in this document. Responsibilities - Intake: - Answer incoming calls with strong customer service skills. - Transfer calls to appropriate team members as needed. - Qualify and screen leads based on type of law and potential conflicts of interest. - Ensure all leads are properly directed through the intake and retention funnel. - Gather, review, and document detailed information regarding accidents via phone or in person. - Collect insurance details from all involved parties, including claim numbers, policy limits, and adjuster information. - Obtain and verify client contact information. - Request and review police or incident reports. - Gather hospital, ambulance, and medical provider information. - Collect and organize photos related to the incident, including property damage and injuries. - Retention: - Prepare and clearly explain retainer agreements to clients. - Guide clients through signing and returning agreements to initiate representation. - Open and maintain accurate client files. - Upload PNC records into the appropriate OneDrive and CMS systems upon engagement. - Input all client details and documentation into the CMS system under the assigned file number. - Assign cases to the appropriate case manager. - Set clear expectations for clients and communicate firm expectations effectively. - Medical Records: - Request medical records following provider-specific procedures. - Process and organize medical records upon receipt from providers. Qualifications - Fully Bilingual (English required; Spanish is a plus). - Strong communication and interpersonal skills. - Experience in personal injury law is a plus. - Detail-oriented with strong organizational skills. - Ability to multitask and manage high volumes of calls and documentation. - Comfortable working with CRM/CMS systems (e.g., Filevine or similar tools). - Reliable PC or laptop (wired internet connection recommended). - Headset with noise-canceling capability and a quiet workspace. - This is a remote role; candidates are responsible for their local taxes. - Availability to work weekend and evening shifts (US time). Compensation - The pay rate for this role is: 6 USD per hour (Remote)

Role Description We are seeking a warm, exceptionally organized, and highly capable Bilingual Virtual Medical Receptionist to serve as the premier digital voice of a New York-based medical practice. Operating in a dynamic, high-volume, and fast-paced environment, this role balances intensive patient communication with precision administrative workflows—all while maintaining the empathy and professionalism that every patient deserves. Core Responsibilities - High-Volume Call & Digital Communication Management - Concierge Phone Operations: Efficiently and courteously manage a high volume of inbound patient calls using our Nextel cloud-based platform, maintaining an articulate, calm, and professional demeanor. - Clinical Triage & Routing: Accurately triage inbound calls, immediately routing urgent clinical matters or emergency escalations to the appropriate clinical staff without delay. - Multi-Channel Text Outreach: Execute proactive, text-based patient outreach using the practice's messaging platform to send appointment reminders, request outstanding registration forms, and distribute pre-visit instructions. - Comprehensive Digital Backlog Management: Promptly return patient voicemails, respond to inbound text inquiries, and log every communication outcome with meticulous detail within ModMed. - Strategic Scheduling & Patient Workflow Support - ModMed Calendar Optimization: Schedule, reschedule, and cancel patient encounters within ModMed, masterfully organizing the physician's daily calendar to maximize clinic efficiency and reduce patient wait times. - No-Show Mitigation: Aggressively monitor no-shows and sudden cancellations, taking proactive initiative to pull from the clinic waitlist and fill empty calendar slots. - Care Coordination: Seamlessly coordinate external specialist referrals and track patient follow-up appointment timelines. - Insurance Verification & Front Office Billing Support - Intake Auditing: Remotely verify patient demographics, insurance eligibilities, and network referrals prior to every scheduled encounter. - Billing Support Alignment: Apply a strong working knowledge of medical billing to process patient co-pays, track outstanding balances, and assist patients with basic financial inquiries, collaborating directly with the backend billing team. - Daily Reporting & Physician Communication - Executive Front-Desk Summary: Compile and deliver a daily administrative report directly to the Attending Physician covering: - Comprehensive appointment volume data (scheduled, seen, no-shows, and cancellations) - New patient intake statuses and pending paperwork logs - Outstanding prior authorizations or urgent patient callback needs - A summary of daily collections - Proactive Feedback: Actively flag operational bottlenecks or specific patient concerns to the physician. Qualifications - Medical Reception Expertise: Minimum 2 years of direct administrative experience working as a medical receptionist or coordinator inside a high-volume U.S. clinical practice. - Fluent Bilingualism: Complete verbal, reading, and writing mastery of both English and Spanish. - ModMed Platform Fluency: Direct, hands-on experience navigating the ModMed EHR system is heavily preferred and represents a major advantage for this provider. - High-Volume Communication Competency: Proven capability managing multi-line cloud phone systems (Nextel, RingCentral, or equivalent) alongside digital text-messaging platforms. - Billing & Insurance Literacy: A solid working knowledge of medical insurance verification, co-pay posting, and standard front-office billing protocols. - Compliance Standards: Strict adherence to HIPAA privacy laws and data confidentiality protocols. - Remote Infrastructure: A completely silent, secure home office setup free of background noise, operating via high-speed internet and an automated time-tracking system. Preferred Qualifications - Prior administrative experience specifically supporting a New York State-based medical practice (including familiarity with NYS Medicaid Managed Care or NYC Health + Hospitals patients).

Role Description The Lead Remote Navigator provides day-to-day leadership and operational oversight to a team of Remote Navigators across multiple service lines in a call center or distributed remote environment. This role balances direct call handling and queue coverage with team coordination, performance monitoring, training, scheduling, and timecard approval. The Lead Navigator is responsible for resolving team escalations within established workflows in collaboration with the Manager, and reporting new or emerging issues to the Manager with proposed solutions. The Lead Remote Navigator ensures that navigators are meeting service level and quality metrics, adhering to workflows, and delivering a high-quality patient experience over the phone and through digital channels. This role leads training and onboarding, creates and manages team schedules, holds weekly supervision with direct reports, approves timecards, and participates in the Training & Development committee and implementation working groups in a leadership capacity. The Lead Remote Navigator is also a power user and internal champion of the AI tools that augment navigator workflows, providing structured feedback to Product and Operations on tool performance. What you'll do - Escalation Handling - Handles escalated patient and family calls from Remote Navigators. - For issues within existing workflows: resolves escalations with feedback and ensures proper documentation. - For new or emerging issues: reports to Manager/Supervisor and collaborates on developing solutions. - Direct Patient Navigation - Maintains a direct call handling function across 3+ service lines as needed to maintain queue coverage. - Provides advanced care coordination across complex patient pathways using digital and AI-enabled workflows. - Serves as backup to the call queue to maintain service levels during high-volume periods. - Ensures team adherence to HIPAA requirements and all program standards. - Monitors patient data and metrics to identify care gaps and guide team outreach strategies. - Collaborates with AI tools to streamline patient interactions and prioritize higher-acuity cases. - Contributes to an environment of psychological safety where ideas are welcomed and appreciated. - Client Communication - Acts as an indirect communication link between client site partners and Rely Health leadership — all client-facing program requests are channeled appropriately through established protocols. - People Management - Holds Bi-weekly supervision meetings with all direct reports to review performance, provide feedback, and support professional development. - Creates and manages call center shift schedules, adjusting as needed to ensure full queue coverage across all service lines. - Reviews and approves timecards for all direct reports. - Monitors day-to-day remote team operations and serves as the first internal point of contact for team members. - Coordinates and supports recruitment, onboarding, and training of new remote navigators. - Conducts quality audits of remote navigator performance using call recordings, documentation review, and metric analysis. - Provides real-time service recovery when patient concerns arise, implementing coaching and process improvement plans. - Collaborates with Manager on performance reviews and developmental feedback. - Communicates employee changes to Human Resources in coordination with Supervisor. - Training - Supports implementation of program expansion and new client site initiatives. - Trains new Navigator team members on remote workflows, call center tools, role expectations, and digital platforms. - Evaluates performance during onboarding and provides structured feedback. - Creates training content for remote workflows, digital communication tools, and AI platform use. - Coordinates group workshops and team workgroups. - Leads participation in the Training & Development committee and implementation working groups, driving initiatives from the remote navigation perspective. - Technology - Monitors team technology usage and call center metrics in Rely Health tools, reporting results to leadership and clients as needed. - Works with Operations and Product teams to test new digital tool enhancements and provide structured feedback. - Ensures all team members are trained and proficient on required technology platforms. - Provides actionable remote usability feedback on AI, call center, and care navigation tools. - Conducts testing on new call center tools and features prior to team rollout. - Uses no-code tools to build or adjust basic campaigns, reminders, or engagement workflows as directed. - Serves as power user and internal champion for AI tools that augment navigator workflows. - Identifies opportunities to optimize AI tool prompts, scripts, and configurations based on observed patient outcomes and call center performance data. Qualifications - High school diploma or GED. - 2+ years of full-time equivalent experience in patient care navigation, call center navigation, or related healthcare coordination role. - 1+ years leading or mentoring a team. - Experience training other employees. - Healthcare experience. - Familiarity with healthcare technology platforms and tools. - Ability to maintain high productivity in a remote or distributed work setting. - Understanding of and ability to comply with all HIPAA and confidentiality requirements. Preferred Qualifications - Experience working with individuals within hospitals or public health settings. - Experience with underserved populations. - Knowledge of Medicare, Medicaid, and commercially insured payer common practices and policies. - Individuals with lived experience. - 40+ wpm typing proficiency. - EHR/EMR or call center CRM documentation experience. - Experience using technology, apps, and software. - Experience with AI-assisted care tools or digital health platforms. - Bilingual proficiency is a plus. Competencies (Knowledge / Skills / Abilities) - Knowledge of medical terminology. - Knowledge of HIPAA and Protected Health Information (PHI) rules and practices. - Proficiency in Microsoft Office, Google Suite, and video conferencing. - Active listening, de-escalation, and motivational interviewing skills. - Ability to manage complex, multi-stakeholder care cases independently. - Ability to maintain a high level of productivity autonomously. - Data analysis skills — ability to identify care gaps and drive metric-based outreach. - Deeper knowledge of insurance, billing, and healthcare systems. - Flexible and creative problem-solving. - Dynamic communication skills in a virtual and phone-based environment. - Analytical skills — ability to translate call metrics and patient data into team performance action. - Ability to monitor, coach, and hold accountable a distributed remote team. - Proficiency in remote collaboration tools, queue management systems, and digital platforms. - Ability to build and implement new remote processes and tools. - Strong organizational, scheduling, and queue management skills. - Ability to drive high performance, culture, and employee engagement in a virtual setting. - Empathetic critical thinking and collaborative remote leadership style. - Strong interpersonal skills — ability to establish trust and credibility as a peer and leader across a remote team. - Ability to thrive and hold others accountable in a performance-based environment. Benefits - 401(k) - Dental insurance - Health insurance - Vision insurance - LT/ST Disability and Life Insurance - Technology reimbursement - Paid time off (Vacation, Sick, Holiday) - Paid Parental leave - Professional development