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Senior Product Manager

ManagerManagerFull TimeRemoteLeadTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

Latin America (LATAM)

Posted

3 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Senior Product Manager

Darwoft

Role Description This role requires full-time dedication, with clear priority given to Darwoft projects during the established working hours. It is not compatible with other full-time professional engagements. Any additional professional activities must be disclosed in advance and must not interfere with the responsibilities or working hours of this role. We are looking for a Senior Product Manager to join a fast-growing fintech company building the next generation of customer operations and conversational support platforms. In this role, you will: - Lead the strategy and execution of a platform that powers customer support operations, agent workflows, and real-time communication across WhatsApp and other messaging channels. - Work at the intersection of Product, Engineering, Operations, AI, and Compliance to build scalable systems that improve operational efficiency, automation quality, and customer experience. - Balance strategic thinking with hands-on execution, driving initiatives from discovery to launch in a highly cross-functional and fast-paced environment. This is a unique opportunity to shape the future of conversational fintech operations and build products used at scale by internal teams and end users alike. Responsibilities - Own the product vision and roadmap for customer operations and conversational support platforms. - Define and improve workflows for agents, operations teams, and customer-facing processes. - Collaborate cross-functionally with Engineering, AI, Operations, Compliance, and Support teams to deliver scalable platform capabilities. - Drive the development of messaging and conversational features across WhatsApp and other communication channels. - Translate operational pain points into product requirements and scalable workflows. - Prioritize initiatives that improve agent productivity, operational visibility, and customer experience. - Partner closely with Engineering to define reliable and scalable solutions for real-time messaging systems, event-driven architectures, and platform performance. - Identify opportunities to combine human support with AI-assisted workflows and automation capabilities. - Define and track key operational and product metrics such as response times, resolution times, automation rates, customer satisfaction, and platform reliability. - Balance business priorities, operational complexity, compliance requirements, and technical tradeoffs in a fast-moving environment. - Lead discovery, rollout, adoption, feedback loops, and continuous improvement initiatives for platform capabilities. - Communicate product strategy, priorities, and outcomes effectively across stakeholders. Qualifications - 5+ years of experience in Product Management, ideally within fintech, operations platforms, support tooling, or messaging products. - Strong experience building internal tools, operational systems, CRM workflows, customer support platforms, or conversational products. - Experience working with messaging or contact center platforms such as WhatsApp Business API, Twilio, Zendesk, Intercom, Salesforce Service Cloud, or similar solutions. - Strong systems-thinking mindset with the ability to understand complex workflows, dependencies, edge cases, and operational processes. - Technical fluency and ability to collaborate effectively with engineering teams on APIs, event-driven systems, reliability, scalability, and observability. - Strong analytical mindset with experience defining metrics and using data to drive product decisions. - Experience working cross-functionally with Operations, Support, Compliance, and Engineering teams. - Excellent communication and stakeholder management skills. - Self-driven profile with strong ownership, autonomy, and comfort operating in ambiguous environments. - Upper-Intermediate English proficiency or higher. Requirements - Experience working with AI-assisted workflows, conversational automation, or chatbot platforms. - Background in fintech operations or regulated environments. - Experience scaling operational or customer support platforms in high-growth startups. - Familiarity with queue management, routing systems, and real-time messaging infrastructure. - Experience working with analytics, experimentation, or operational performance tooling. Benefits - Payment in USD. - 100% Remote: Work from anywhere in LATAM. - International Projects: Work with high-growth startups in the U.S. and Latin America. - Learning Platforms: Access to specialized training resources. - English Classes: Corporate language support. - Collaborative Culture: A people-first environment focused on technical excellence and community.

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