• Meets with client key stakeholders to develop trust-based relationships within client organizations • Consults with clients and brokers on investment issues including performance, diversification, style, and suitability • Attends Plan Investment and Administrative Committee meetings as appropriate • Analyzes plan data and industry trends and develops a strategic plan around plan design, product, and participant engagement solutions to meet clients’ needs • Leads Voya’s cross-functional service team to execute against the plan and report on effectiveness based on agreed-to metrics • Responsible for client retention and manages RFIs, RFPs, and benchmarking exercises for clients • Manages contract negotiations for existing clients • Responsible for pricing strategy, contract preparation and signing • Negotiates appropriate Service Level Agreements • Works with internal teams to establish live dates and scope out the project details • Responsible for negotiating project costs to clients and managing expectations concerning implementation dates • Identifies business opportunities for both organic growth and cross-sale of other Voya products and solutions

• Identify, target, and win new customers across the pharma and life sciences sector • Build and execute a structured pipeline generation strategy • Lead complex, solution-based sales cycles from qualification to closing • Develop strong executive relationships with key decision-makers • Own and expand a defined set of existing customer accounts • Identify cross-sell and upsell opportunities across the Körber portfolio • Drive customer success and long-term partnerships in collaboration with delivery and customer success teams • Act as the trusted advisor for digital transformation initiatives • Deliver against annual and quarterly sales targets and KPIs • Maintain high-quality CRM hygiene (Salesforce) and accurate forecasting • Manage deal strategy, pricing, negotiation, and contract closure • Represent Körber at industry events, conferences, and customer meetings • Provide market feedback to shape product strategy and positioning

• Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform. • Drive a 50/50 split between project management (onboarding) and ongoing account management. • Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners. • Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention. • Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding. • Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.

• Build strong relationships, and be responsible for managing a healthy P&L with the existing portfolio of accounts within our Direct, SOW & MSP space. • Develop an effective sales plan to meet or exceed sales objectives in opening new doors, new categories, and new clients. • Work with senior management in new initiatives, and programs to fuel growth. • Formulate strategy on trying new creative ways to achieve team targets. • Identify and work with the proposal team to identify and fill RFIs and RFPs. • Conduct regular onsite visits with clients and build rapport to foster a long-lasting, beneficial relationship. • Attend community networking events to create additional business relationships. • Work with the hiring leaders, department heads, stakeholders, decision-makers, and procurement teams. • Monitor customer satisfaction regularly through quality metrics and client scorecards. • Be the overall point of escalation for all current clients. • Keep abreast of trends in the industry and identify new opportunities for the growth of your portfolio. • Perform other duties and responsibilities as assigned