• Looking for an excellent communicator to join our Customer Success team. • Handle a broad range of questions such as technical issues and feature questions. • Provide understanding of online dating and general rules of the site. • Perform technical troubleshooting.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

Role Description This is not a traditional call center support role. We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed. Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform. If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here. What You'll Do - Support customers via phone, chat, and email - Troubleshoot platform issues and identify root causes - Guide users through platform features and workflows - Research unfamiliar questions and find answers independently - Document solutions and contribute to internal knowledge resources Qualifications - 2+ years of customer-facing support experience - Excellent written and verbal English - Strong problem-solving and troubleshooting skills - Ability to learn new software quickly - Ownership mindset and accountability - Comfortable explaining software and workflows to customers Preferred Backgrounds - SaaS Support - Product Support - Technical Support - Customer Success - Software Onboarding or Training Benefits - 100% remote / home-based work - Monthly salary: PHP 35,000 – 40,000 - Collaborative and supportive team

• Handle incoming technical support customer requests escalated by front-line support • Serves as a customer care agent for an assigned customer base or product area • Responds to customer inquiries received via telephone or online • Answers routine to moderately complex questions, following established procedures • Researches and troubleshoots customer requests, determines problem source (i.e., hardware, software, user access) • Resolves issues where possible and refers difficult and complex issues to internal technical experts and/or management • Documents issues for future reference • Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction • Builds working relationships with customer representatives and with cross-functional teams