A unique outsource partner providing award-winning development services to the video games industry.
Global Partnership Manager, Managed Clients
Location
Poland
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Global Partnership Manager, Managed Clients
Testronic
• Act as the primary point of contact for assigned Managed Clients, with a deep understanding of their business needs you will be their first point of contact, proactively handling inquiries and addressing needs with a client-first approach. • In collaboration with cross functional partners, lead/support the development of strategic account plans that strengthen and deepen our relationship resulting in the achievement of growth sales targets. • Lead/support all upsell, cross-sell, and renewal opportunities within accounts including contracting. • Identify, foster and strengthen relationships with all internal and external key stakeholders to achieve client satisfaction, retention and growth. • Broaden and deepen relationships, to mid-level within client accounts, including leveraging internal senior leadership and cross functional partners as required to drive growth. • Maintain accurate and up-to-date client records, tracking and actioning contract updates, renewals, and service performance. • Collaborate closely with Sales, Operations, Finance and other internal teams to deliver on Player and Partnership outcomes, ensuring seamless service delivery. Proactively and collaboratively addressing issues where they arise. • Generate regular progress, performance and sales reports for both clients and internal leadership. • Proactively monitor accounts to ensure services meet client needs and budgets. • Contribute ideas and solutions to continuously improve client management processes. • Generate and customise sales asset as required – supported by the marketing team • Populate and update CRM, productivity and forecasting reporting, accurately and timely. • Develop proactive and regular collaboration with key Project and QA Managers to ensure seamless delivery and customer service for your clients. • Act as a thought partner to your clients via staying up to date with industry trends and competitor activities and sharing relevant knowledge as appropriate.
Job Requirements
- Experience in the gaming industry and ideally QA outsourcing.
- Professional experience in account management and sales, with a strong client first mindset.
- Proven track record of achieving or exceeding sales and customer satisfaction targets.
- Proven ability to develop and maintain broad and deep relationships across various levels in your client companies, to ensure multiple channels of communication and influence.
- Strong written, verbal communication and presentation skills, with the ability to develop relationships, influence and build trust with cross-functional stakeholders internally and externally.
- Excellent organizational skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
- Proficiency in Productivity/CRM tools (Salesforce, MS Office, Zoho, or equivalent).
- Ability to work independently and collaboratively in a fast-paced environment
- Willingness to travel as required.
- Knowledge of quality assurance and testing services is a plus.
- Self-driven and results oriented.
- As a Culture carrier, you add value to the organisation beyond the **achievement of sales targets.
- Preferred Qualifications**
- Professional certification in Account Management (e.g., SAMA or equivalent).
Benefits
- An international and dynamic work environment in a growing industry.
- Opportunity to work with some of the world’s most recognized gaming, entertainment and technology brands.
- Career development opportunities with training and mentorship.
- Competitive compensation with performance-based incentives.
Related Guides
Related Job Pages
More Account Manager Jobs
Bilingual Channel Account Manager, Arabic – MEA
Keeper Security, Inc.Manage, protect and monitor all your organization's passwords, secrets and remote connections with zero-trust security
• Responsible for the day-to-day recruitment and relationship management of channel partners to include value added resellers, distributors, systems integrators and strategic software partners (primarily Turkey & Middle East and Africa) • Act as a liaison between Keeper and assigned channel partners and Ingram Micro MEA. • Build, maintain, and manage relationships with current and prospective channel partners • Establish productive, professional relationships with key sales and channel personnel in assigned partner accounts • Coordinate the involvement of Keeper personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations • Sell through partner organizations to end users in coordination with partner sales resources • Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts • Manage direct/channel conflict by fostering excellent communication between the channel and direct sales teams • Ensure partner compliance with Channel Partner programs and agreements • Participate in a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship • Identify partner GTM &/or services offerings; working with partner sales resources, marketing, etc. develop & launch offerings to point of incremental joint revenue achievement • Build relationships with technology vendors to identify mutual greenfield opportunities with shared partners • Maintain channel opportunity registrations in Salesforce.com and assist the direct sales team in closing channel generated leads • Plan and execute on Channel Marketing activities and events to support brand awareness and demand generation with the Strategic Partner group • Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
Role Description Wir besetzen aktuell eine Rolle als Technical Account Manager bei einem führenden Anbieter von IT-Infrastruktur und Managed-Services in Österreich. In dieser Position bist du im Duo mit dem jeweiligen Key Account Manager für den strategischen Aufbau und die Pflege langfristiger Kundenbeziehungen verantwortlich, übernimmst die Projektplanung und -steuerung, um neue Lösungen für deine Kunden zu konzipieren, und bringst deine langjährige technische Expertise in Microsoft Infrastruktur Technologien ein. - Proaktive Beratung und Begleitung der Kunden in technischen Anliegen und bei der Gestaltung ihrer IT-Strategien. - Strategische Entwicklung und Festigung langfristiger Kundenbeziehungen sowie das Aufdecken von Potenzialen für Umsatzsteigerungen. - Bedarfsanalyse bei Kunden und Gestaltung passgenauer IT-Lösungen, insbesondere im Bereich Microsoft-Infrastruktur. - Übernahme der Projektverantwortung von der Planung bis zur Steuerung, inklusive Koordination interner und externer Fachkräfte sowie Qualitätssicherung. - Anwendung tiefgreifender technischer Expertise in Microsoft Infrastruktur Technologien (Cloud & On-Premise) sowie in weiteren Systemen wie Barracuda, Cisco oder ServiceNow. - Erstellung technischer Offerten und aktive Unterstützung des Vertriebs bei Kundenvorstellungen und Workshops. - Permanente Marktbeobachtung, Weitergabe von Fachwissen und aktive Mitwirkung an der Implementierung komplexer IT-Infrastrukturlandschaften. Qualifications - Exzellentes Fachwissen im Bereich IT-Infrastruktur. - Profundes Verständnis von Microsoft-Technologien (Cloud & On-Premise). - Mehrjährige Berufserfahrung im Projekt- oder IT-Management. - Eine ausgeprägt kundenorientierte und kommunikationsstarke Persönlichkeit. - Sehr gute Sprachkenntnisse in Deutsch und Englisch. Remote Work Policy In dieser Rolle kannst du vollständig remote innerhalb Österreich oder München/Bayern arbeiten. Solltest Du für diese Rolle umziehen oder reisen, dann werden Deine Relocation bzw. Reisekosten natürlich übernommen. Benefits - Gehalt bis 120k€, verhandelbar. - Firmenfahrzeug (auch zur Privatnutzung). - Bike-Leasing für ein topmodernes Firmenrad. - Möglichkeit einer 4-Tage-Woche (nach Absprache). - Sportzuschuss für Fitnessstudio, Alpenverein oder Sportvereine. - Flexibles Remote Setup mit hohem Gestaltungsspielraum und hoher Mitarbeiterzufriedenheit (Kununu). Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen. Wenn Du weiterhin interessiert bist, laden wir Dich zu einem ersten Gespräch ein.
• Be the face of Autotrader in the Midlands region supporting Independent retailer customers • Work in partnership with customers to understand their objectives and provide guidance • Collaborate with different stakeholders within customer businesses and Autotrader • Use Autotrader’s data and insights to influence decision-making and drive performance • Educate customers on right digital products to drive growth • Use strong presentation skills to simplify complex insights and inspire customer action • This is a remote based role with minimum 3 days travel per week to customer sites in the Midlands area
Role Description The Account Manager is responsible for supporting the relationship with distributors and ensuring the utmost in client satisfaction. As a primary support function, the Account Manager works closely with Regional Directors and Consultants on Hogan’s International Distributor team to coordinate all internal and external resources as specified by the project or account. Detail orientation, effective time management, openness to learning, and professional communication are all necessary characteristics for a successful Account Manager. - Develop a complete understanding of all Hogan systems, processes, and procedures. - Coordinate, support, and manage communications with distributors. - Liaise with shared services internal to Hogan to establish and maintain accounts for distributors. - Provide timely and effective support to consultants on the team as well as to the distributors. - Respond to inbound international leads and manage lead distribution for the network. - Document and track client account activities in customer and contract databases. - Ability to deliver high-quality service in times of heavy workloads and ambiguous situations. - Work with multiple internal Hogan departments and distributors to localize and translate Hogan content. Qualifications - 1+ years of B2B customer service or account management experience preferred. - 2-5 years in professional office environment preferred. - Bachelor’s degree in management or business preferred. - International business experience is preferred. - Proficiency with Microsoft Office Suite preferred. - Bilingual or multilingual skills preferred. Requirements - Travel: Up to 10%. Benefits - Medical, dental, and vision insurance. - Health care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and life insurance. - 401(k) savings plan with employer contributions. - Competitive pay. - Education assistance to support your growth. - Wellness and mental health programs. - Flexible paid time off. - 9 company holidays + 1 floating holiday. - 320 hours of Parental Leave. - Office closure between Christmas and New Year’s. - Pet insurance. - Employee discount program. - Opportunities to give back through volunteer and social impact initiatives.
