Hogan Assessment Systems Inc.

Role Description The Account Manager is responsible for supporting the relationship with distributors and ensuring the utmost in client satisfaction. As a primary support function, the Account Manager works closely with Regional Directors and Consultants on Hogan’s International Distributor team to coordinate all internal and external resources as specified by the project or account. Detail orientation, effective time management, openness to learning, and professional communication are all necessary characteristics for a successful Account Manager. - Develop a complete understanding of all Hogan systems, processes, and procedures. - Coordinate, support, and manage communications with distributors. - Liaise with shared services internal to Hogan to establish and maintain accounts for distributors. - Provide timely and effective support to consultants on the team as well as to the distributors. - Respond to inbound international leads and manage lead distribution for the network. - Document and track client account activities in customer and contract databases. - Ability to deliver high-quality service in times of heavy workloads and ambiguous situations. - Work with multiple internal Hogan departments and distributors to localize and translate Hogan content. Qualifications - 1+ years of B2B customer service or account management experience preferred. - 2-5 years in professional office environment preferred. - Bachelor’s degree in management or business preferred. - International business experience is preferred. - Proficiency with Microsoft Office Suite preferred. - Bilingual or multilingual skills preferred. Requirements - Travel: Up to 10%. Benefits - Medical, dental, and vision insurance. - Health care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and life insurance. - 401(k) savings plan with employer contributions. - Competitive pay. - Education assistance to support your growth. - Wellness and mental health programs. - Flexible paid time off. - 9 company holidays + 1 floating holiday. - 320 hours of Parental Leave. - Office closure between Christmas and New Year’s. - Pet insurance. - Employee discount program. - Opportunities to give back through volunteer and social impact initiatives.

Role Description As part of Hogan’s Talent Solutions Team, the Client Success Specialist is responsible for maintaining client relationships, coordinating client projects, and ensuring the utmost in client satisfaction. As a primary support function, the Client Success Specialist works with business development and administrative functions to support client requests. Customer focus, detail orientation, effective time management, and professional oral/written communication skills are all necessary characteristics for a successful Client Success Specialist. A successful candidate will thrive in our entrepreneurial culture and live the Hogan values of: - QUALITY. We are committed to quality and continuous improvement. - CUSTOMER FOCUS. Our success depends on our customer relationships. - INNOVATION. We will continue to be the leader in the assessment industry. - ONE HOGAN. We work hard, have fun, and value our colleagues. Essential Functions: - Serve as a readily accessible point of contact for clients to ensure prompt resolution of client requests. - Facilitate new client orientation and systems training sessions. Maintain accurate and up-to-date client records. - Provide information to clients about products, services, costs, timelines, etc.; address invoice inquiries; track products/services to ensure accurate monthly project billing and timely invoicing and communicate outcomes to clients and team members. - Work with team members and clients to define project scope, create project plans, manage timelines, and communicate project status. - Work with Hogan’s IT and internal support teams to provide usage reports and account information to clients. - Ensure client data is properly secured during all aspects of daily operations. - Identify new opportunities with existing clients and connect client with appropriate internal resources. Please note this description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Qualifications - A BS in Business Administration, Industrial-Organizational Psychology, Marketing or similar degree preferred. - 1-3 years of experience in a corporate environment. - Customer Service or Account Management experience preferred. - Proficiency with Microsoft Office Suite. Requirements - Customer Focus: Provides courteous, timely, and helpful service to encourage client loyalty. - Dependability: Performs work with integrity in a reliable, consistent, and timely manner. - Working Hard: Consistently strives to complete tasks and assignments. - Planning and Organizing: Coordinates and directs activities to achieve business objectives. - Communication: Excellent phone presence, spoken and written communication skills. Company Description