• Manage, configure, and maintain CRM platforms (HubSpot and Salesforce). • Implement workflows, custom fields, integrations, and data hygiene processes. • Collaborate with Sales, Marketing, and Customer Success teams to optimize CRM usability and performance. • Oversee system infrastructure related to CRM and other business software tools. • Monitor performance and ensure system reliability and security. • Track and report key SaaS metrics such as MRR, ARR, CAC, LTV, churn, and customer engagement. • Develop dashboards and regular reports to provide visibility into performance and growth. • Partner with Finance and Executive teams to align metrics and reporting with business goals. • Provide training and documentation to end-users as needed.

Manage and document workflows for archiving databases, consult with stakeholders on system requirements, and supervise personnel to ensure project adherence to standards and timely deliverables while preparing technical documentation and training...

Title: Senior Systems Administrator II Location: Miami, FL / Hybrid / Remote / Tampa, FL Information Technology / Hybrid / Employment Type: Full Time, Senior-level Department: Legal/IT CGS is seeking a Senior Systems Administrator to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - This individual will manage the archiving of Relativity databases. To that end they will develop, manage and document a workflow process to identify, archive, and delete materials according to the requisite destruction/deletion policy and in accordance with Division, Department and NARA instruction/policy. - Typically reports to the Contractor IT Manager, to Systems Manager, or to Lead Project Manager. - Consult with COR, Government Case Managers, and trial attorneys as to system requirements and proposed technical approach to IT needs. - Based on information gathered from such consultations, determines system and project requirements. - Based on the definition of system requirements, designs entire system to meet those requirements. - On smaller projects, may perform entire range of technical support, including program validations and testing, etc. - Performs systems evaluations. - Makes presentations of findings, recommendations, and specifications in formal reports and in oral presentations. - Also consults with COR regarding task orders, scheduling of work, personnel assignments, priorities and progress reporting, plans, staffs, schedules and develops cost estimates for work to be performed under task orders. - Reports on contract and task order progress. - Directs and supervises personnel assigned to perform on-task orders, ensuring conformance to work standards and ensuring that the technical design conforms to functional requirements. - Ensures successful completion of work, timeliness of deliverables, and quality control. - Prepares system/technical documentation. - Works under the configuration management plan. - Performs and supervises the technical aspects of the tasks. - Organizes and conducts user training sessions on systems developed. - Prepares training material and training manuals on systems developed. Qualifications: - This person must have significant Relativity experience including the creation of ARM’s (Archive/Restore/Move). - Must be able to create and refine Relativity ARM workflows and standard operating procedures. - Must demonstrate substantial, hands-on, successful experience in actually doing the work on the systems being used, usually at least five years of such experience. Other systems environments will require other specific sets of skills. - Requires broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. - Experience in a litigation support environment is extremely helpful. Excellent oral and written communication skills are required. - Supervisory experience very strongly preferred. - The ability to lead a technical team, and to give it direction, will be very important, as will the demonstrated ability to analyze the attorneys' needs, and to design and implement a whole system solution responsive to those needs. - Undergraduate degree strongly preferred, preferably in the computer science or information management/technology disciplines. - Must be able to obtain a favorably adjudicated Public Trust Clearance. Ideally, you will have: - Relativity Certified Administrator or Relativity Infrastructure Specialist Certificate Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. $131,040 - $189,280 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description IT@JH EMMS is seeking a Sr. Systems Administrator-SCCM who will play a key role in the ongoing administration of Windows desktop using Microsoft Systems Center Configuration Manager and troubleshooting for Enterprise Desktop Engineering in support of the organization. The candidate will require advanced knowledge of Windows desktop operating systems and client troubleshooting. In this role, the candidate will support the Enterprise Desktop Engineering customer base — encompassing CTS, Radiology, and IT@JH — across a fleet of approximately 60,000 computers and users. They will act as an escalation point for LAN Administration and desktop support teams that require assistance with Enterprise Client Image (ECI) PC imaging issues and Epic Health IT and enterprise application software installation, testing, and troubleshooting. Prior to any Epic and other enterprise software deployments occurring, they will conduct thorough testing to verify that applications install correctly and function without issue. The candidate will be a collaborative team player while also demonstrating the ability to work independently. Day-to-day support tasks are driven by incoming email requests from desktop support staff, and the candidate will be expected to take initiative in researching emerging issues, conducting testing, and resolving complex technical problems with minimal supervision. Qualifications - Bachelor's Degree. - Three years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Requirements - At least 1-2 years’ experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting. - Advanced knowledge with Microsoft Systems Center Configuration Manager (SCCM). Other Windows desktop administration tools such as LAN Desk or Quest KACE are a plus. - At least 1-2 years of end user support experience with Windows OS. - One to two years of experience using Active Directory Users and Computers tools and managing Active Directory Group Policy Management. - Knowledge of creating, linking, administering, and maintaining a Group Policy Object using the Group Policy Management Console. - Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting. Benefits - Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.) - Employee group: Full Time - Schedule: Mon-Fri 8:30am-5:00pm - FLSA Status: Exempt - Location: Remote - Department name: IT@JH EMMS - Personnel area: University Administration Specific Duties & Responsibilities - Design business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. - Provide written documentation and diagrams of findings to share with the client and other IT colleagues. - Design solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product. - Recommend infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers. - Install and configure server hardware and operating systems by following technical documentation to provide a working product. - Evaluate, implement, and manage appropriate software and hardware solutions by using best practices for the environment to ensure system integrity. - Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers. - Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability. - Provide server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment. - Monitor and tune the system by following documentation and procedures to achieve optimum performance levels. - Develop scripts and solutions by using departmental standards to automate systems management. - Perform system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment. - Audit and maintain user access and authorization by following access and authorization documentation to provide for system security. - Generate and maintain periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity, and capacity in order to deliver a stable environment to the users. - Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers. - Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause. - Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution. - Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. - Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor. - Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers. - Participate in scheduled project team meetings by attending all meetings to provide input to the project team. - Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference. - Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. - Contribute and make recommendations to the development of test scenarios. - Other duties as assigned.