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Security Product Services Engineer
Location
Brazil
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Security Product Services Engineer
Rimini Street
• Installation, configuration and troubleshooting of security products using the repeatable project plans under the guidance of Security Solutions Architects. • Work with the client’s IT teams to integrate the solution with various SIEM solutions • Provide complete post-implementation monitoring and provide various weekly/monthly/quarterly reports for the client as defined in the signed SOW. • Document various client implementation configurations and keep the configuration documents up to date. • Assist the client’s Primary Support Engineer and the account managers with the data to be shared with the client for various business reviews. • Work with the Onboard Project Managers (OPMs) to provide the status of the projects during the initial implementation stages. • Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients. • Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues. • Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street´s high standard SLAs and quality. • Self-training to learn the new security products for efficient implementation and support.
Job Requirements
- 3+ years relevant experience with IT procedures
- 3+ years’ experience with DataCenter Operations both in house and outsourced
- 3+ years’ experience with software installation, configuration and troubleshooting.
- Good understanding of various tiers of technology stacks e.g., network, application servers, database servers, etc.
- Installation and configuration experience of various types of software following Installation & configuration manuals.
- Good trouble-shooting skills and tenacity in problem solving
- Good customer service skills and the ability to build long term, successful working relationships with Clients
- Proven experience as a key contributor for various IT projects, ensuring overall success of professional and managed services.
- Experience with installation and configuration of new products following the product documentation and best practices
- Good understanding of Industry leading security solutions and implementations architectures for products like Database Activity Monitoring, Application Monitoring and virtual patching.
- Good understanding of generic IT infrastructure in public clouds like AWS, Azure and GCP as well as private cloud providers with global and local scale
- Experience in following managed services or professional services offering and meeting contractual SLAs.
- Consulting background supporting various clients.
- Knowledge of IT security concepts and practices such as virtual patching, cloud security, encryptions, identity management.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
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