Title: Coordinator of EOP and College Advising Services Location: Northridge United States Job no: 557366 Work type: Staff Job Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. Major Duties Under general supervision of the Director of College Advising (DCA), the Coordinator of EOP and College Advising Services: - Provides comprehensive academic advisement for all students assigned to College of Arts, Media, and Communication (CAMC) Student Services Center/Educational Opportunity Program (SSC/EOP). - Coordinates activities related to monitoring EOP student transition and academic progress including, but not limited to, follow-up with students and responses to faculty alerts. - Assists the DCA and Student Services Professional IV (SSP IV) with the coordination, planning, and implementation of first year advisement for all incoming first-time freshmen and transfers. - Represents the SSC/EOP satellite and CAMC at on and off-campus events, recruitment activities, and on university committees. - Performs other duties as assigned. Qualifications - Equivalent to graduation from a four-year college or university in a related field. - Upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job related, is preferred. - Equivalent of three years of progressively responsible professional student services work experience; including one year in Student Services preferred. - A Master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. - Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis. Knowledge, Skills, & Abilities - Knowledge of academic advisement practices and student development principles. - Ability to analyze student records and recommend appropriate academic actions. - Skill in developing student success plans and intervention strategies. - Ability to coordinate programs and manage multiple advising initiatives. - Strong communication and interpersonal skills for diverse student populations. - Ability to interpret and apply university policies and procedures. Pay, Benefits, & Work Schedule - The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more. - Classification: 3084 / SSP III/ Grade 1 - The anticipated HIRING RATE is $5540 per month. The salary range for this classification is: $5,540 - $7,893 per month. - HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends. - This is a Regular position with a one-year probationary period. - The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs. General Information - Applications received through May 21, 2026, will be considered in the initial review and review of applications will continue until the position is filled. - This position is sensitive as designated by the CSU. - A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position. - The person holding this position may be considered a ''''mandated reporter'''' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment. - Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. - Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. - Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct. - Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers - The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy.

Role Description This position is responsible for all regional office administration and management. This includes (but is not limited to) staff support, office management, performance management processes, team communications, onboarding, Dayforce Administration, and retention of all current regional employees. This Manager would support and manage all staff reporting into the offices in which they support. Supervises, coordinates, and guides the activities and operations of local and remote Billers, Schedulers, Service Representatives, and other Office Support Staff in various roles. Organizes each assigned region/department to help run more smoothly as a cohesive team. Establishes and implements more efficient processes and procedures within teams and for individual team members. Goes above and beyond to drive unparalleled performance and unequivocal commitment to ATIS’ Vision, Mission, and Values. Qualifications - Bachelor’s degree (BA) or equivalent - Two to four years related experience, or equivalent combination of education and experience - Strong organizational, problem-solving, and analytical skills - Ability to manage priorities, duties, tasks, and workflows associated with managing employees - Excellent customer service and interpersonal skills - Good judgement with the ability to make timely and sound decisions - Excellent written and verbal communication skills - Versatility, flexibility, and a willingness to work within constantly changing priorities - Proficient in use of Microsoft Office: Outlook, Word, Excel - Proficiency in NetSuite, preferred Requirements - Supervises and advises local and remote team members to ensure they are providing timely and accurate service. - Works with direct reports and leadership to establish departmental and individual goals/KPIs. - Advises and guides assigned teams and individual team members to help reach and maintain KPIs. - Helps each team member to understand his/her role within the team, so they can all reach team goals more quickly and efficiently. - Conducts regular one-on-one meetings and performance reviews with all direct reports. - Distributes workloads, organizes, directs, and monitors daily activities of teams. - Monitors and provides feedback related to phone demeanor, technical accuracy, performance, and conformity to company policies as needed. - Monitors and analyzes productivity of direct reports/teams and generates reports based on analysis. - Ensures direct reports are properly utilizing NetSuite Dashboard to track individual and departmental KPIs. - Answers questions from employees and clients within expertise; redirects to appropriate contact for assistance when needed. - Recommends corrective services to address customer complaints or performance needs. - Hires, trains, motivates, and rewards team members. - Approves/manages timecards in payroll system and communicates payroll and personnel changes/issues with appropriate parties. - Establishes and maintains thorough knowledge of the Elevator Inspection industry. - Prepares reports and correspondence as needed/requested. Benefits - Ensures customer satisfaction in region, which is measured by: 1) customer surveys, 2) churn, and 3) new revenue. - Conducts regular regional meetings at minimum of once per month and provides summary to manager. - Establishes procedures, prepares and coordinates schedules, and expedites workflows. - Helps maintain credit and rebills so that they are all done in a timely fashion. - Helps with billing if any of the Billers fall behind or may be out. - Maintains and balances the Inspectors monthly production summary spreadsheet. - Runs month end reports and submits to Finance Director at the end of each month. - Helps AP with any portals that are not being maintained in a timely fashion. - Helps AP with any invoices, current or past due, that may need attention. - Responsible for reviewing/billing key accounts. Company Description The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America. Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America. As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance. With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices. Agility. Teamwork. Integrity. Service.

Role Description We are looking for attentive and relationship-focused individuals to join our remote team as High-Touch Client Advisors. In this role, you will work closely with clients to provide personalized assistance, ensure expectations are met, and help create a smooth and rewarding experience throughout their journey. This position is ideal for professionals who enjoy building trust, delivering individualized support, and maintaining a high standard of service. - Develop and maintain positive relationships with clients through ongoing communication - Provide personalized guidance and assistance based on individual needs and preferences - Monitor client requests and help ensure timely and accurate completion of important tasks - Share relevant information, updates, and recommendations as appropriate - Assist with coordinating details and managing client-related activities - Address questions and concerns with professionalism and care - Keep records updated and maintain organized documentation - Support overall client satisfaction by delivering responsive and attentive service - Participate in team training, educational programs, and professional development opportunities Qualifications - Strong communication and relationship-building abilities - Exceptional customer service mindset - Ability to prioritize tasks and manage multiple responsibilities - Strong organizational and follow-up skills - Comfortable using online platforms and digital communication tools - Self-motivated with the ability to work independently - Reliable internet access and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other regions Benefits - Fully remote work environment - Flexible scheduling to fit your lifestyle - Comprehensive onboarding and training - Ongoing mentorship and team support - Opportunities for career growth and advancement - Performance-based incentives and recognition - Access to travel-related discounts and exclusive benefits - Positive, collaborative, and supportive team culture Ideal Candidate - Individuals who excel in this role typically enjoy creating personalized experiences for clients - Have strong interpersonal and active-listening skills - Demonstrate professionalism, reliability, and accountability - Thrive in service-oriented environments - Adapt quickly to changing priorities and client expectations - Have an interest in client relations, hospitality, luxury services, travel experiences, or concierge-style support

Role Description We are looking for a detail-oriented and responsive individual to join our team as a Remote Client Services Assistant. This role involves assisting with client coordination, processing support tasks, and handling day-to-day follow-ups in a fast-paced, service-based environment. You will help keep things running smoothly behind the scenes, ensuring our clients receive excellent support and attention. Qualifications - Reliable internet - Strong attention to detail - Professional communication - Willingness to learn & follow instructions Requirements - Managing daily service requests - Assisting with scheduling, follow-ups, and form processing - Responding to basic inquiries and messages in a timely manner - Providing general admin and operations support - Maintaining clear and organized task flow Benefits - Flexible schedule - Remote opportunity - Employee discounts - Supportive and team-oriented environment