Role Description - Informatikai, hálózati hibák regisztrálása és továbbítása megfelelő megoldócsapatoknak - Első szintű hálózati kiesések informatikai eszközökkel való diagnosztizálása és megoldása - Hálózati eszközök figyelése automatizált monitorozó rendszerben - Proaktív hibamegoldás, előrejelezhető kiesések megakadályozása - Jegykezelő rendszer használata, incidensek logolása - Ügyféllel és a különféle megoldó csoportokkal rendszeres kapcsolattartás Qualifications - Erős közép/felsőfokú német nyelvtudás - Legalább alapszintű angol nyelvtudás - Legalább középfokú végzettség - 7x24-es munkavégzés vállalása nemzetközi szolgáltatás miatt - Informatikai affinitás: új programok gyors elsajátítása, gördülékeny munkavégzés komplex rendszerekben - Határozott, magabiztos személyiség - Multitaskingolás - Pontosság, precizitás - Csapatjátékos - Ügyfélorientált gondolkodásmód, jó problémamegoldó készség Company Description A Deutsche Telekom IT Solutions (korábban IT Services Hungary, ITSH) Magyarország legnagyobb IKT-munkaadója, a Deutsche Telekom Csoport tagja. A 2006-ban alakult, több mint 5000 fős cég az informatikai és telekommunikációs szolgáltatások széles körét nyújtja. A vállalat 2019-ben elnyerte a Nemzeti Befektetési Ügynökség (HIPA) legjobb oktatási együttműködésért járó díját, a PwC Magyarország független felmérése alapján a legvonzóbb magyarországi munkahelyek közé tartozik, és a legetikusabb multinacionális vállalat címét is megkapta. A cég folyamatosan fejleszti négy – budapesti, debreceni, pécsi és szegedi – telephelyét, és várja képzett informatikai szakemberek jelentkezését a csapatába.

Role Description At TAL, our Customer Solutions Specialists play a pivotal role in supporting customers during some of the most important and challenging moments in their insurance journey. By guiding customers who may be considering cancelling their cover or experiencing financial difficulty, this role helps ensure they remain protected and informed about their options. Through meaningful, solutions-focused conversations, you’ll contribute directly to TAL’s purpose of protecting Australians by keeping cover relevant, accessible and aligned to customers’ evolving needs, making a genuine difference when it matters most. - Support customers at risk of cancelling by delivering tailored solutions that maintain appropriate cover. - Identify lapse risks early and implement proactive strategies to improve customer retention outcomes. - Engage customers through inbound and outbound conversations to strengthen relationships and trust. - Deliver personalised options aligned to customer needs to drive policy sustainability and satisfaction. - Achieve retention and performance targets while maintaining a high-quality customer experience. - Uphold compliance and regulatory standards to ensure fair, ethical and accurate customer outcomes. Qualifications - Experience in a contact centre or telesales environment, ideally supporting customer outcomes. - Background in financial services is beneficial but not essential. - Comfortable using call centre systems and navigating multiple platforms. - Ability to analyse customer needs and apply sound judgement to deliver appropriate solutions. - Strong verbal and written communication skills, with a clear and confident approach. - Willingness to learn and apply technical knowledge, including relevant industry qualifications. Requirements - As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. Benefits - Fully remote, open to candidates across Sydney, Melbourne, Brisbane and Adelaide. - 12 month contract opportunity. - Flexible and blended working options. - Discounted insurance and wellbeing initiatives. Company Description TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: - An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index. - Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change. - Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. If you need adjustments during the recruitment process, let our team know by getting in touch with us – we’re here to support you.

Role Description As our Enrollment Specialist, you’ll provide outstanding support to our customers through several methods of communication. You’ll engage with them via phone, email, chat, and our ticketing system with the primary function of completing enrollment transactions. You will also act as a follow-up contact to ensure our enrolled students are properly prepared for the learning journey with Infosec. You’ll be answering questions ranging from how to navigate our environment to customer questions on detailed logistics of their learning journey. Additionally, this role will provide project support to the Customer Experience Team on an as-needed basis. - Process boot camp enrollments into our internal systems - Reach out and contact students to guide them through a successful journey - Take advantage of every customer interaction to provide a memorable experience - Field incoming client support requests via phone and email - Document issues in support tickets and work with the client through resolution - Identify critical issues that need to be raised, and delegate them appropriately - Collaborate with internal teams to resolve dynamic issues Qualifications - Excellent written and verbal communication skills - Strong attention to detail and ability to troubleshoot software issues - 1-3 years customer service or administrative support experience - Self-motivated with superb time management skills - Ability to multitask and shift priorities when necessary - Helpdesk or customer service ticketing system experience a bonus (Salesforce.com, Service Cloud, Zendesk, etc.) Benefits - Comprehensive and rewarding Total Rewards package designed to support and empower our employees - Base pay range: $16.00 - $22.00 USD

Role Description If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! This is a fully remote role. The ideal candidate will: - Demonstrate strong people leadership and coaching ability, with a track record of driving performance through accountability and engagement - Communicate effectively and influence across teams and levels while managing both frontline agents and leadership stakeholders - Thrive in a fast-paced, metrics-driven contact center environment, balancing service, sales, and retention priorities - Be adaptable and versatile, with the ability to pivot quickly across competing priorities and support both inbound and outbound operations - Bring insurance and/or contact center leadership experience, with a solid understanding of customer experience and operational performance As a Supervisor, you'll oversee all aspects of licensed agents responsible for retention and sales-related efforts across multiple distribution channels and for multiple property/casualty and life products. You'll be responsible for the team's compliance of contact center metrics, underwriting guidelines, service standards for payment options, policy statements, complaints and other customer inquiries in a "first time final" mode. Supervises the completion of any related processing activities. Responsible for the development, coaching, training, and mentoring of individual team members. Supervises the interactive processes between unit/team and customers to ensure an outstanding customer experience. May provide back up support to support sales. Qualifications - Undergraduate studies in insurance, marketing, business administration, communication or related field highly desirable; college degree preferred. - Continuing education as required by state(s). Prefer participation in professional insurance coursework. - State licensing as required for property/casualty and life products. - Five or more years of related sales, retention and/or service experience. - Prefer at least two years of insurance industry experience and some supervisory and call center exposure. Requirements - Requires knowledge of personal lines and life insurance products, sales techniques, customer service, underwriting practices and procedures and regulatory requirements. - Ability to lead, coach and develop agents and other staff in all aspects of telephone insurance sales, retention and underwriting. - Requires necessary verbal and written communication skills to interact with agents, policyholders and prospective customers and other sales center functions. - Requires the ability to operate a personal computer and related sales, underwriting and business software. Benefits - Medical/dental/vision - Life insurance - Short and long term disability coverage - Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date - Nine paid holidays - 8 hours of Lifetime paid time off - 8 hours of Unity Day paid time off - 401(k) with company match - Company-paid pension plan - Business casual attire - And more