Role Description This role is integral to ensuring a seamless customer experience by efficiently managing orders, addressing inquiries, and providing detailed product information. The ideal candidate will be a service-oriented individual with a commitment to excellence in customer support. - Manage & monitor all order to cash account activities, process customer orders with precision, and ensure timely and accurate entry into our order management system. - Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues. - Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes. - Develop and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. - Train channel partner on order to cash business processes and policies that they are expected to perform. - Validate order accuracy with channel partner via phone, email, or chat. - Inform customers of product availability and initiate delivery. - Leverage logistics support analytics to move shipped products in assigned geography and meet the area/business unit demands. - Ensure compliance with legal, regulatory, and company policies and procedures in all customer operations activities. - Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance. - Proactively identify opportunities for process improvements and work with management to implement effective changes. Qualifications - Bachelor's degree preferred. - Minimum 2 years’ experience in customer service, sales, or related support role. - Strong interpersonal and communication skills including oral, listening, and writing skills to ensure effective communication to customers and suppliers. - Highly organized with the ability to prioritize tasks and manage time efficiently. - Strong attention to detail, comfortable with numbers. - Great team player and ability to achieve Win-Win conflict resolution. - Proficient with technology including MS Office, SAP, & Sales Force. - Strong analytical and problem-solving skills, with the ability to manage complex situations effectively. - Ability to travel 10-15%. Benefits - A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. - Offers flexible work options to support your work and personal needs. - Full Benefit Package (Medical, Dental & Vision) that starts your first day. - 401k plan with company match, Profit Sharing & Retirement Savings Contribution. - Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

• Develop and execute user retention strategies: Collaborate with cross-functional teams to design and implement comprehensive user retention strategies • Conduct data analysis: Utilize data-driven insights to identify user retention patterns, trends, and areas of improvement. Analyze customer behavior, engagement metrics, and churn rates to develop actionable recommendations. • Implement retention campaigns: Utilize CRM and retention tools like Clevertap/Braze/Moengage to execute targeted retention campaigns with personalized messaging, and behavioral triggers. Optimize customer journeys to increase engagement, loyalty, and repeat purchases. • Customer segmentation: Develop and refine customer segmentation strategies to identify different user segments based on behavior, demographics, and preferences. Tailor retention initiatives and messaging for each segment to drive maximum impact. • Monitor and analyze retention metrics: Continuously track and analyze key retention metrics such as churn rate, customer lifetime value (CLTV), and repeat purchase rate. Generate regular reports to monitor progress, identify areas for improvement • Test and optimize retention initiatives: Conduct A/B tests and experiments to evaluate the effectiveness of different retention initiatives. Optimize campaigns, messaging, and tactics based on data-driven insights to maximize user retention. • Stay updated on industry trends: Keep abreast of the latest industry trends, best practices, and emerging technologies in user retention. Apply knowledge and insights to enhance the effectiveness of retention strategies and campaigns.

Role Description Spanish Bilingual Customer Service/Retention (Permanent WFH) - Vitamins and Nutritional Supplements Our client is a leading global provider of vitamins and nutritional supplements with over 25 years of experience, proudly serving over 3 million customers worldwide. They are currently seeking talented and passionate Customer Service/Retention Specialists to join their team, support their customers, enhance loyalty, and ultimately help retain their core client base. Key Responsibilities: - Engage with customers professionally, courteously, and energetically, addressing inquiries and requests. - Educate customers on our products and their benefits, providing tailored information. - Apply your skills and advanced strategies to transform cancellation requests into sales and retention opportunities, boosting revenue. - Creatively customize offers according to each customer's needs. Qualifications - 2-3 years of experience in customer service, sales, or retention. - Excellent interpersonal, written, verbal, and active listening skills. - Strong computer skills, including 30+ WPM typing and the ability to navigate multiple programs. - Detail-oriented, adaptable, and flexible in a changing environment. - Empathetic, diplomatic, and able to exercise sound judgment. - Positive, personable, and genuinely interested in others' well-being. - Comfortable in a fast-paced, inbound call center environment. - Adept at multitasking, prioritizing, and problem-solving. - Reliable, committed, and receptive to coaching and feedback. - Driven, patient, and able to work independently or as part of a team. - Focused on achieving monthly goals and delivering excellent customer service. - Skilled at resolving billing issues and explaining procedures. Requirements - A desktop or laptop with Windows 10 Version 21H1 or higher, with at least 8 GB memory and a 9th Gen Intel Core i3 or comparable AMD processor. - A dedicated Ethernet or LAN connection for stable internet access. - High-speed internet with a minimum of 100 Mbps speed, preferably a Fiber connection (or willing to upgrade to 100 Mbps). - A noise-cancelling headset with a microphone to ensure clear audio communication. - A quiet, dedicated workspace that's free from interruptions. - Up-to-date antivirus and security software to protect sensitive information. - A webcam for video meetings. - Access to a reliable power source and backup for uninterrupted work. Benefits - Permanent work-from-home, remote role. - Independent Contractor Agreement. - Full-time, 40 hours per week. - Starts ASAP. - Paid training program (earn while you learn). - Daily 1-hour paid meal break. - Supportive mentoring and coaching. - Welcoming, rewarding environment. - $5-$7 USD Base pay plus commissions and bonus structure. - Weekly pay via Wise. - Paid U.S. public holidays.

Role Description Join a dynamic remote team as a Remote Customer Operations Specialist. You will assist customers, solve problems, and help keep operations running smoothly while enjoying a flexible schedule. This role allows you to work from anywhere and grow with the team. Qualifications - Comfortable using email, chat platforms, and other support tools. - Clear written and verbal communication skills. - Reliable internet connection and a quiet workspace. - Self-motivated, organized, and able to work independently. Requirements - Provide friendly and professional customer support through multiple channels. - Respond to inquiries via email, chat platforms, and other support channels. - Enter and update customer information accurately in internal systems. - Troubleshoot and resolve customer questions efficiently. - Collaborate with the team to improve processes and customer satisfaction. Benefits - Flexible schedule with full-time or part-time options. - Option for daily or weekly pay. - Opportunity for growth within the team. - Collaborative virtual environment. - Work from anywhere and manage your own workflow.