Title: Patient Services Specialist | Nurse Triage Call Center (Evening Shift) Location: Temple, Texas, United States Category Shared Services Job Type Full Time Evening Job Job Id26006335 Job Description: The Patient Services Specialist (PSS) will join the PAN department as part of the Nurse Triage Call Center team. In this role, the PSS will be responsible for answering incoming calls and assisting patients with their questions and concerns in a professional and supportive manner. This is a remote position; however, required training will be conducted onsite. Training Details: Training is expected to last approximately 4–7 weeks, depending on the employee’s progress. Training will be scheduled ideally 5 days per week, with flexible days and hours to support learning and onboarding needs. Working Hours: Full-time role (40 hours per week) Evening shift: 3:00 PM – 11:00 PM Scheduled any 5 days per week About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: - We serve faithfully by doing what's right with a joyful heart. - We never settle by constantly striving for better. - We are in it together by supporting one another and those we serve. - We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. Essential Functions of the Role - Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. - Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas. - Accepts payments for physician/clinic services according to established guidelines. - Posts payments and enters charges into computer utilizing appropriate codes. - Generates daily payment reports and verifies cash drawer against report. - Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. - May be required to discuss financial arrangements with patients. - Receives and directs phone calls. Assists patients and other visitors. - Responds to routine inquiries concerning practice services, hours of operation, etc. - Ensures any patient complaints are handled appropriately. - Assists with medical records duties as requested. Key Success Factors - Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. - Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. - Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. - Ability to calm upset patients in a composed and professional demeanor. - Excellent data entry, numeric, typing and computer navigational skills, with attention to details. - Comfortable working in a fast paced, constantly changing and stressful environment. Belonging Statement We believe that all people should feel welcomed, valued and supported. QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience

Answer incoming calls, assess caller needs, and provide effective solutions. Schedule appointments and document call activities while delivering exceptional customer service and maintaining a positive image for the organization.

Role Description This position is a team member of the CannAmm Booking Team and will be responsible for end-to-end booking and resulting processes as well any administration work that can be prepared/completed throughout the evening and overnight shift. The After Hours Attendant will interact with front-line staff of other functional groups within CannAmm including the Booking, Resulting, Client Care teams, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors. Qualifications - High School diploma - Bilingualism is an asset. - Must be highly motivated and self-directed, adaptable to new and changing situations. - Excellent organizational, planning, and prioritizing skills. - Computer/Data Entry knowledge. - Proficient with Cantrak. - Excellent oral and written communication skills including a good command of the English language. - Strong interpersonal skills demonstrating tact and diplomacy. - Must work effectively and professionally under minimal supervision. - Proficiency in using computer systems and software to access relevant information. Requirements - Handle inbound/outbound calls to coordinate after hours testing requests. - Notate and document all call information according to standard operating procedures. - Use all override permissions to ensure efficient and accurate bookings. - Action A&D web booking requests that can be actioned during the overnight shift. - Responsible for reviewing the custody and control form and the breath/saliva alcohol form. - Data and Result Entry, Post Accident Reporting. - Sorting paperwork received in fax and group inbox. - Scheduling and result entry of lab-based testing, alcohol tests, and Express tests. - Completion of corrective actions for errors identified on paperwork. - Troubleshoot problem bookings to ensure that any issues are resolved. - Provide guidance to collectors located at Internal or 3rd Party Collection Sites. - Action emails that pertain to following account changes. - Provide excellent Customer service and Professionalism. - Maintain thorough knowledge of all A&D booking and resulting processes. - Maintain a low error rate. - Reliable attendance and prompt arrival to scheduled shifts. - Other Duties as assigned by the Manager/Supervisor. Benefits - Join an award-winning "Top Employer" with meaningful and impactful career opportunities. - Access a health and wellness benefits program that supports you and your loved ones. - Grow and thrive with a dynamic, successful company through internal mobility opportunities. - Invest in your future through RRSP match benefits and an employee stock purchase program. - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

Role Description The Enrollment Representative will create and maintain membership records and assist internal departments with eligibility inquiries and pharmacy eligibility. - Verifies enrollment status, makes changes to records, researches, and resolves enrollment system rejections, addresses a variety of enrollment questions and/or concerns received by phone or mail. - Ensures accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes. - Determines eligibility and applies contract language for each case assigned. - Performs error output resolution for eligibility and processes error discrepancy list, bills, collects premiums, and reconciles payments. - Completes numerous data entry elements, including creating and maintaining membership records. - Reviews workflows related to daily and weekly enrollment incremental files, election forms, and master file maintenance to provide complete membership records. - Develops and maintains positive customer relations and coordinates with various functions within the company such as Claims, Provider Relations, Customer Care, and Utilization Management to ensure customer requests and questions are handled appropriately and in a timely manner. - Verifies member records for other insurance coverage through phone calls, questionnaires, provider inquiries, and claims to optimize savings to the health plan. - Meets daily goals of workflow completion and timeliness standards to provide accurate system data essential to operational functions for all Commercial and Medicare Advantage membership populations. Qualifications - High school diploma or GED. - Knowledge or previous experience in healthcare or medical insurance environment preferred. Requirements - Knowledge of Microsoft software programs including Word, Excel, and PowerPoint. - Proven ability to work independently or as a member of a team. - Excellent communicator (both orally and in writing), with the ability to explain the program offered in an informational, influential, concise, and personable manner. - Articulate a warm and professional etiquette when speaking on the phone with the members. - Possess a high-quality of data entry skills and efficiency in Microsoft Office, Word, and Excel. - Possess an aptitude for multitasking, attention to detail, and ability to handle stressful situations. - Ability to use critical thinking and decisive reasoning to determine the best course of action in their research. Company Description As an industry leader, Global Health is an Oklahoma Based HMO covering individuals in all 77 counties. We aspire to be the employer of choice in our industry, attracting and retaining a highly talented workforce. Our passion is Genuine Care and Optimal Health for the members we serve. We are unique by providing high touch, high value and a partnership to our members. We go above and beyond to provide personalized, engaging, and responsive services to our members. We work hard to offer affordable health insurance coverage with the benefits people truly want and need. It is our hope to be more than just a health insurance company; we want to be long-term partners with our members. We are looking for future employees who exude our core values of taking accountability through Ownership, being Driven, Innovative and who have a passion for continuous Learning.