CannAmm

Role Description This position is a team member of the CannAmm Booking Team and will be responsible for end-to-end booking and resulting processes as well any administration work that can be prepared/completed throughout the evening and overnight shift. The After Hours Attendant will interact with front-line staff of other functional groups within CannAmm including the Booking, Resulting, Client Care teams, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors. Qualifications - High School diploma - Bilingualism is an asset. - Must be highly motivated and self-directed, adaptable to new and changing situations. - Excellent organizational, planning, and prioritizing skills. - Computer/Data Entry knowledge. - Proficient with Cantrak. - Excellent oral and written communication skills including a good command of the English language. - Strong interpersonal skills demonstrating tact and diplomacy. - Must work effectively and professionally under minimal supervision. - Proficiency in using computer systems and software to access relevant information. Requirements - Handle inbound/outbound calls to coordinate after hours testing requests. - Notate and document all call information according to standard operating procedures. - Use all override permissions to ensure efficient and accurate bookings. - Action A&D web booking requests that can be actioned during the overnight shift. - Responsible for reviewing the custody and control form and the breath/saliva alcohol form. - Data and Result Entry, Post Accident Reporting. - Sorting paperwork received in fax and group inbox. - Scheduling and result entry of lab-based testing, alcohol tests, and Express tests. - Completion of corrective actions for errors identified on paperwork. - Troubleshoot problem bookings to ensure that any issues are resolved. - Provide guidance to collectors located at Internal or 3rd Party Collection Sites. - Action emails that pertain to following account changes. - Provide excellent Customer service and Professionalism. - Maintain thorough knowledge of all A&D booking and resulting processes. - Maintain a low error rate. - Reliable attendance and prompt arrival to scheduled shifts. - Other Duties as assigned by the Manager/Supervisor. Benefits - Join an award-winning "Top Employer" with meaningful and impactful career opportunities. - Access a health and wellness benefits program that supports you and your loved ones. - Grow and thrive with a dynamic, successful company through internal mobility opportunities. - Invest in your future through RRSP match benefits and an employee stock purchase program. - Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.