Car accident and personal injury lawyers protecting the rights of victims.
Bilingual Personal Injury Records & Demands Manager – English, Spanish
Location
Colombia
Posted
4 days ago
Salary
$2K / month
Seniority
Senior
Job Description
Bilingual Personal Injury Records & Demands Manager – English, Spanish
The Ward Law Group, PL
• Overseeing the firm's Demand Department and ensuring efficient case progression • Managing departmental operations, team performance, quality assurance, and strategic initiatives • Providing leadership, coaching, and accountability across demand-related teams • Ensuring compliance with internal processes and performance expectations • Conducting regular one-on-one meetings to provide coaching and feedback • Identifying and developing future leaders through mentorship and training • Overseeing daily department operations to ensure productivity and efficiency • Monitoring departmental performance and conducting case audits • Developing and implementing process improvements and supporting automation initiatives • Ensuring high-quality client service and addressing client concerns
Job Requirements
- Minimum of 3 years of management experience required
- Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred
- Experience managing teams in performance-driven environments with measurable productivity and quality standards
- Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives
- Strong leadership, organizational, and team development skills
- Ability to analyze data, identify trends, and implement process improvements
- Strong written and verbal communication skills
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency with case management systems, reporting tools, and Microsoft Office applications
- Reliable attendance, professionalism, and accountability
- Fluency in both English and Spanish required.
Benefits
- Health care benefits not included
- Paid time off not included
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