• Own and continuously improve the software development lifecycle from planning through release and post-launch operations • Drive predictable, high-quality delivery through engineering standards, delivery processes, and operational excellence • Monitor and improve engineering effectiveness metrics, including DORA and delivery performance indicators • Partner with Product and Design leaders to align planning, prioritization, and execution across teams • Establish and maintain engineering operating standards, working agreements, and delivery best practices • Ensure code quality, documentation, and development processes support long-term scalability and reliability • Lead the rollout, adoption, and governance of AI-powered engineering tools and workflows • Manage engineering tooling, vendor relationships, and department budgets • Communicate engineering performance, risks, and opportunities to senior leadership and stakeholders

Role Description We are looking for a Microsoft Dynamics 365 Developer with hands-on experience in Unified Service Desk (USD) and Microsoft Dynamics 365 Customer Service. You will join a large-scale banking transformation program, contributing to the evolution of customer service platforms and agent desktop solutions. The role focuses on advanced USD customizations, CTI integrations, hosted controls, and agent productivity tools within Dynamics 365. - Configure and customize Microsoft Dynamics 365 Customer Service solutions. - Develop and maintain customizations within Unified Service Desk (USD). - Configure and extend Hosted Controls, Actions, Events, Toolbars, and Agent Scripts. - Implement and maintain CTI (Computer Telephony Integration) adapters and connectors. - Develop custom hosted controls using C#/.NET and WPF. - Build custom behaviors and integrations using JavaScript. - Work with USD APIs and USD SDK to extend platform capabilities. - Support multi-session agent desktop environments. - Ensure performance, maintainability, and usability of implemented solutions. - Collaborate with backend, integration, and business teams to deliver end-to-end customer service solutions. - Participate in Agile delivery teams and continuous improvement initiatives. Qualifications - Proven experience with Microsoft Dynamics 365 Customer Service. - Hands-on experience with Unified Service Desk (USD). - Experience with: - USD Hosted Controls - Actions & Events - Agent Scripting - CTI adapters and telephony integrations - Strong experience with: - C# / .NET - WPF - JavaScript - Experience working with: - USD SDK - Agent desktop applications - Multi-session management - Experience working in Agile environments (Scrum/Kanban). - Spanish C1. - English B2+. Requirements - Nice to have: - XAML development. - Custom UI integrations within Dynamics 365. - Knowledge of: - Window Navigation Rules - Session Lines - Action Calls - Advanced Agent Scripting - Experience with USD migration initiatives. - Familiarity with Omnichannel for Customer Service or Customer Service Workspace. Benefits - Join a long-term international banking project. - Work with highly specialized Dynamics 365 Customer Service technologies. - Participate in the evolution of enterprise customer service and contact center platforms. - Fully remote model from Spain or Portugal. - Collaborative and Agile environment.

Title: Staff Software Development Engineer (myPBM) remote type Remote/Hybrid locations IL - Buffalo Grove TX - Richardson time type Full time job requisition id R0878065 Job Description: We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Staff Software Development Engineer is responsible for managing the technical needs across PBM or Pharmacy Benefits Management space. They have accountability for the development, operations and support for web-based tool development platforms. This position works closely with other technical leaders of the PBM space & Claims Adjudication team to assess business goals, strategic objectives and to build a comprehensive and achievable multi-year roadmap for myPBM teams. We are seeking candidates who are passionate to collaborate very closely with Business Stakeholders, Value Pool Product Managers/Owners and Engineering teams in different development environments. They will work closely with senior leaders to ensure that investments are aligned to the Enterprise strategic goals. **We prefer candidates be local to Buffalo Grove, IL or Richardson, TX and hybrid onsite but will consider remote for the right person. What you will do: - Technical Leadership: Provide technical leadership and guidance to the engineering team, driving technical excellence, establishing web best practices, and ensuring the use of industry-standard methodologies and technologies - Technology Evaluation: Research and evaluate emerging technologies, tools, and frameworks to identify opportunities for innovation and improvement in the digital health space - Software Development: Utilize advanced programming skills to design and implement complex features, optimize performance, and ensure code quality - Problem Solving: Identify and solve complex technical problems that arise during the development process - Technical Insights and Recommendations: Deliver technical insights and recommendations to drive informed decision-making, ensuring that technical solutions align with business goals - Technology Selection and Integration: Provide recommendations on technology selection and integration, considering factors such as performance, scalability, security, accessibility, and maintainability - Troubleshooting and Guidance: Apply deep technical expertise to troubleshoot issues, provide guidance to the development team, and drive the resolution of technical challenges - Collaboration: Collaborate with cross-functional teams, including product managers, User Experience/User Interface (UX/UI) designers, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives - Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the team Required Qualifications - 7+ years of experience in large-scale software development. With 2+ years of experience in a technical lead role - 7+ years of experience with developing applications/web services and cloud-native apps using technologies like Java and React, Angular, Spring Boot, REST API, JPA, messaging and other tech stacks (open-source and proprietary) - 5+ years of experience with agile development Preferred Qualifications - 5+ years of designing and developing highly scalable Microservices, Webservices, and Rest API’s - 5+ years of designing and developing in a Test-Driven Development environment - 3+ years of experience with build and deploying services in CI/CD with using tools like Jenkins, CircleCI - 3+ years of experience with source management tools like GitHub, GitLab - 3+ years of experience with containerization and orchestration technologies (e.g., Docker, Kubernetes, etc.) - 3+ years of experience working in cloud platforms like Azure, GCP, AWS, etc - Experience in Accessibility (A11y) and web performance and stability best practices Education Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience) Pay Range The typical pay range for this role is: $118,450.00 - $260,590.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Role Description We are looking for a Microsoft Dynamics 365 Developer with hands-on experience in Unified Service Desk (USD) and Microsoft Dynamics 365 Customer Service. You will join a large-scale banking transformation program, contributing to the evolution of customer service platforms and agent desktop solutions. The role focuses on advanced USD customizations, CTI integrations, hosted controls, and agent productivity tools within Dynamics 365. - Configure and customize Microsoft Dynamics 365 Customer Service solutions. - Develop and maintain customizations within Unified Service Desk (USD). - Configure and extend Hosted Controls, Actions, Events, Toolbars, and Agent Scripts. - Implement and maintain CTI (Computer Telephony Integration) adapters and connectors. - Develop custom hosted controls using C#/.NET and WPF. - Build custom behaviors and integrations using JavaScript. - Work with USD APIs and USD SDK to extend platform capabilities. - Support multi-session agent desktop environments. - Ensure performance, maintainability, and usability of implemented solutions. - Collaborate with backend, integration, and business teams to deliver end-to-end customer service solutions. - Participate in Agile delivery teams and continuous improvement initiatives. Qualifications - Proven experience with Microsoft Dynamics 365 Customer Service. - Hands-on experience with Unified Service Desk (USD). - Experience with: - USD Hosted Controls - Actions & Events - Agent Scripting - CTI adapters and telephony integrations - Strong experience with: - C# / .NET - WPF - JavaScript - Experience working with: - USD SDK - Agent desktop applications - Multi-session management - Experience working in Agile environments (Scrum/Kanban). - Spanish C1. - English B2+. Requirements - XAML development (Nice to have). - Custom UI integrations within Dynamics 365 (Nice to have). - Knowledge of: - Window Navigation Rules - Session Lines - Action Calls - Advanced Agent Scripting - Experience with USD migration initiatives (Nice to have). - Familiarity with Omnichannel for Customer Service or Customer Service Workspace (Nice to have). Benefits - Join a long-term international banking project. - Work with highly specialized Dynamics 365 Customer Service technologies. - Participate in the evolution of enterprise customer service and contact center platforms. - Fully remote model from Spain or Portugal. - Collaborative and Agile environment.