Title: CXI Consultant Location: United States Job Description: Customer Success - Full-time - Senior Refer a Friend The Company Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. The Opportunity Glassbox is seeking a Customer Experience Insight Consultant to support our largest U.S. enterprise customers—primarily major financial institutions and digitally mature organizations. This consultative role focuses on enabling customers to fully leverage the Glassbox platform through expert guidance, insight delivery, best‑practice training, and hands‑on instrumentation support. You will act as a trusted advisor, helping organizations shape their analytics approach, implement effective instrumentation, and translate digital behavior data into meaningful business outcomes. You will work closely with senior stakeholders, power users, and cross‑functional teams to strengthen adoption, elevate analytical maturity, and ensure customers are equipped to drive continuous improvement across their digital journeys. The ideal candidate brings analytical depth, strategic thinking, and experience across both the banking sector and the digital experience analytics industry. What You Will Do? Consulting & Insight Delivery - Analyze customer data to uncover actionable insights that drive measurable business impact. - Deliver training, workshops, and enablement sessions to build customer capability and confidence. - Present insights and strategic recommendations to senior and executive stakeholders with clarity and influence. - Define KPIs, measurement frameworks, and value narratives aligned to customer objectives. Instrumentation & Technical Enablement - Lead and execute instrumentation of the Glassbox console for customers, ensuring accurate, scalable, and business‑aligned data capture. - Translate customer requirements into clear tagging and instrumentation plans, advising on best practices and long‑term maintainability. - Use technical knowledge (regex, HTML, and basic coding concepts) to understand customer implementations, support instrumentation decisions, and enhance analytical depth. - Collaborate with internal teams to ensure customers receive cohesive, high‑quality support throughout their analytics journey. Strategic Advisory & Customer Partnership - Build strong relationships across digital, product, UX, analytics, and operations teams. - Guide customers on how to embed insights into their workflows, decision‑making processes, and operational rhythms. - Support renewal and expansion efforts by demonstrating value, identifying new use cases, and strengthening customer advocacy. - Partner with internal teams to ensure alignment, smooth delivery, and a unified customer experience. What You Will Need? - 5+ years of experience in digital experience analytics, customer insights, or related data‑driven consulting roles. - Strong understanding of the banking industry and digital experience analytics landscape. - A minimum of 2 years experience of using Glassbox or similar DXA tools to analyse data, find struggles and deliver actionable insights. - Proven experience in utilising DXA tools to create UX optimisation reports and providing actionable optimisation recommendations. - Proven track record in calculating optimization ROI. - Confident presenter with strong storytelling and communication skills. - Skilled at building relationships with senior stakeholders and cross‑functional teams. - Technical aptitude including regex, HTML, and basic coding concepts. - Bachelor’s degree or equivalent experience. Preferred - Analytical, structured, and able to distill complexity into clear narratives. - Comfortable engaging executives, analysts, and technical teams with equal confidence. - Proactive, resourceful, and able to maintain momentum in dynamic enterprise environments. - Strong collaborator who builds trust and influences without authority. - Strategic thinker with a hands‑on approach to insight delivery and customer enablement. - Operates with ownership, follow‑through, and a commitment to measurable outcomes. At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, nationality, religion, or background. We believe diverse perspectives make us better, and that potential matters just as much as experience, and encourage people of all shapes and sizes to apply. If this role excites you and you're motivated to make an impact - we'd love to hear from you, even if you don't meet every listed qualification.

• Responsible for the development, maintenance, and support of SAS solutions. • Will work primarily with SAS Data Integration Studio (DI Studio) and SAS Enterprise Guide. • Ensuring data integration, transformation, quality, and availability to meet the organization's operational, analytical, and strategic needs. • Involved from requirements gathering through deployment and production support of processes.

• Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems. • Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources. • Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations. • Provide education and clinical/injection training for residents, fellows, and other key hospital personnel. • Collaborate with other Account Specialists to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts. • Comply with all company policies, required reports, requests and promotional compliance and effectively manage AbbVie field assets. • Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.

Role Description Provides complex technical support and assistance in the collection and analysis of oncology data to develop and maintain a comprehensive cancer database. Assists in other activities of the oncology data program to maintain approval by the Commission on Cancer (CoC) of the American College of Surgeons, and compliance with State and national agencies. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values. Qualifications - Associate's Degree in health occupation or two years of registry or health occupation experience required. - This is a 100% remote position. - Oncology Data Specialist (ODS) certification required. Benefits - Day one benefits package - Pension Plan & 401K - Competitive compensation - FSA & HSA options - PTO programs available - Education Assistance Company Description St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship, St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.