Title: Lead Product Designer Location: United States Remote, Nationwide Job ID:R-419357 Job Description: Are you a skilled Product Designer, User Experience Designer and/or Interaction Designer who is passionate about bringing complex information to users in a simplified, easy-to-understand manner? Are you interested in collaborating with a broad range of creative, technical, strategic and business professionals as a relentless champion for best-of-class cross-channel experiences? Do you thrive in an environment that works on high-visibility projects? If so, this may be the position for you! Humana is committed to investing in innovative digital experiences that improve our consumers’ quality of life and their interactions with us. We connect many user types—including consumers, members, providers, employers and agents/brokers—with Humana and with one another, to drive user engagement and satisfaction and bring increasing value to the business. At Humana, the Experience Transformation team is an experience-oriented, multi-disciplinary team that solves customer needs while enabling strategic and operational goals. Joining our dedicated group of Product Designers, Experience Strategists and User Experience Designers focused on consumer experience and supporting our suite of digital products, you would be responsible for working closely with senior Product Management and Engineering Leads to shape product and business strategies. You will drive prioritization, planning, and decision-making across multiple product teams, while creating exceptional user-centered experiences that achieve business goals and exceed user expectations. The team is focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment. The Lead Product Designer must adeptly guide interdisciplinary teams throughout the entire design process, from initial research and strategy to ideation, prototyping, testing, and final implementation. You will play a pivotal role within our web and mobile channels team, contributing to the experiences within our dashboard, navigation, and search, as well as playing a key role in our design system. The Design Lead need not excel in every aspect individually but ensure teams deliver high-quality outcomes through their guidance and oversight. As a Lead Product Designer, you will: - Take the lead in User Experience design, developing industry-leading, high-value mobile and web-based experiences to simplify the member plan experience for multiple lines of business. - Translate consumer insights into design strategies and execution that meet real user needs. - Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables. - Play a pivotal role in the progression of our design framework, contributing to the evolution of our design system and interaction patterns by defining, designing, and enhancing high-quality components and patterns for both web and mobile applications. - Build trust and consensus with key stakeholders and varying senior leaders by utilizing storytelling, user journeys, prototypes, and other UX strategies to articulate complex concepts, customer problems, and potential solutions. - Create strategic design deliverables such as strategy decks, visions of future experiences and evangelize these strategies across different teams and workstreams. - Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment. - Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly. - Partner with our Insights team to create long-term research strategies and facilitate ongoing discovery and iterative delivery. - Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture. Key Competencies Big Picture Thinking - Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards. - Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for consumers. - Ability to precisely articulate design rationale through a compelling narrative. - Demonstrated ability to create designs that excite stakeholders just as much as users. Leadership - Ability to influence senior leaders, peers, and diverse teams consisting of a multitude of perspectives. - Encourage creativity and risk-taking. - Relentless advocacy for solutions that solve real user problems and remove barriers for our consumers. Professionalism - Have a strong professional presence, be approachable, respectful, open, transparent, and easy to work with – even in stressful or challenging situations. - Be flexible – able to change course when needed. - Have self-awareness, be comfortable receiving feedback, and work to continually improve. - Make the complex simple, even when in white space and confronted with unclear situations. - Possess excellent verbal, written, and presentation skills. Use your skills to make an impact Role Essentials - At least 7 years of experience as a Product Designer, User Experience Designer, or Interaction Designer - Must submit an online portfolio with your application that demonstrates the ability to create compelling mobile consumer user experiences - Expresses a passion for designing mobile applications with a portfolio of work that demonstrates expert knowledge and technical acumen - Mastery in Figma, with confidence in using its latest features and capabilities - Experience designing with business, technical, and design guideline constraints - Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality - Demonstrated ability to design complex transactional user interfaces and interactions - Experience creating conceptual models, site maps, interaction flows, design patterns, and design specifications - Demonstrated experience in defining research hypotheses and testing criteria, leading or participating in user research, and translating user research into design decisions - Strong track record of iterating and delivering digital products within an agile team - Deep experience creating interactive prototypes Role Desirables - Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience - Significant relevant work experience may substitute for an advanced degree - Self-starter who can make significant progress with minimal guidance - Experience creating inclusive and accessible designs, particularly for senior adults - Ability to be flexible in a fluid and dynamic environment - Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively - Excellent analytical and process-oriented skills - Excellent verbal, written, and presentation skills Work-At-Home Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.