Role Description You will be part of a newly established Identity & Health Operations Center supporting approximately 30 hospital groups across Germany. The center provides centralized operational services for identity, security, and infrastructure platforms in a highly regulated healthcare environment. The scope includes: - 1st, 2nd, and 3rd level support - DevOps and configuration management activities - Rollout and operation of ServiceNow as the central service management platform - Introduction of AI Operator technologies to improve automation, knowledge handling, and daily operational efficiency Your Responsibilities: - 1st Level Service Desk & Operations - Provide first-level support during regular office hours with participation in an on-call duty rotation - Act as the first point of contact for incidents, service requests, and alerts - Perform initial incident analysis, troubleshooting, and resolution - Escalate complex issues to 2nd and 3rd level teams when required - Create, update, and manage tickets in ServiceNow according to defined processes - Ensure accurate documentation, categorization, and prioritization of tickets in ServiceNow - Communicate clearly and professionally with customers - AI Trainer / AI Operator Support - Support the training, improvement, and daily usage of AI Operator solutions - Help structure and maintain knowledge articles, runbooks, and standard operating procedures in ServiceNow - Support AI-assisted ticket handling, classification, and automation use cases - Provide feedback to DevOps and engineering teams to optimize automation and AI workflows - Assist in onboarding colleagues to AI-supported processes and tools - Technical Environment Support - Basic troubleshooting and understanding of: - Network technologies (routing, basic network flows) - Firewalls and security-related concepts - Windows and Linux systems - Hypervisors (virtualization environments) - Storage systems - Support configuration changes and operational tasks following defined processes Qualifications - 1-3 years experience in a Service Desk/1st Level Support or IT Operations - Strong B2 German language knowledge - Experience with ServiceNow (basic ITSM experience) - Knowledge of networking and Windows Requirements - Hands-on experience with ServiceNow modules (Incident, Request, Problem, or Knowledge Management) - English language knowledge - Interest in AI-driven operations, automation, or knowledge management - Previous exposure to healthcare IT or regulated environments - Understanding of DevOps or configuration management concepts Benefits - Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Oversee contract management and compliance for mental health programs, ensuring adherence to legislative policies. Monitor financial performance and address concerns within the behavioral health system while directing quality and reporting processes.

Title: Jira Lead Administrator Location: Baltimore, MD / Remote / Hybrid / Rockville, MD Job Description: Jira Lead Admin Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a talented Jira Lead Administrator who is passionate about driving transformation in the federal IT domain to join our growing team of technology and software consulting professionals. Strong candidates will have a desire to drive change in the federal space by developing executable strategies, implementing new technologies, streamlining processes, and improving the delivery of mission value delivery through new practices and tools. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Create custom projects in Atlassian tool suite for complex workflows to meet business needs. - Provide advanced configuration of the Atlassian suite of tools to promote CI/CD. - Create and maintain Jira and Confluence collaboration sites (e.g., Kanban boards, Scrum boards, documentation pages, etc.). - Analyze, research, manage, and implement integrated Atlassian tools, plugins, and applications. - Interface with various diverse stakeholders as a liaison and trusted advisor - Help define how information systems may be upgraded or replaced. - Gather requirements for business processes, and determine ways to optimize. Qualifications: - 7 years’ experience in systems analysis and design of information systems programs - 3 years’ experience with Jira and Confluence administration. - 3+ years’ experience of Bamboo and Bitbucket experience. - An advanced degree in an appropriate field with an additional three years of relevant experience. - Knowledge of Agile and principles and applied best practices required. - Excellent communications skills, both written and verbal, are required. - Must successfully complete a stringent Background Investigation and obtain the required Government Security Clearance (moderate risk public trust). - Atlassian certified Jira Administrator preferred. - Working knowledge of Networking, DNS, Databases, APIs, SAML, and Akamai. - Consulting in a Federal agency, especially within DHS. - Ability to write custom JQL (Jira Query Language), a plus. - Experience with Federal Systems Engineering Life Cycles (SELC) and Software Development Life Cycles (SDLC). Ideally, you will also have: - Experience with Government software development policies and procedures. - Client-facing communication experience. - Federal Agency issued security clearance. Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: #CJ $101,920 - $138,320 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior E-Discovery Application Administrator II Locations: New York, NY / Remote / Hybrid / Albany, NY eDiscovery / Full Time Hybrid / Hybrid Senior E-Discovery Application Administrator II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking a dedicated worker with exceptional experience in the eDiscovery space to support a large federal agency. In this position, you will be providing full-time IT legal support services using various programs. As an expert programmer, you will be independently developing, modifying, and maintaining complex programs to support litigation environment applications, such as litigation support databases, associated management systems, and analytical systems. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Independently develop, modify, and maintain a complex program. - Translate program requirements into program code. - Test, debug, and refine programs to process data in accordance with written specifications. - Revise programs to increase efficiency and reduce operating time. - Develop data entry screens and other user interfaces and implements standardized reports, and create and generate specialized and ad hoc reports as required. Qualifications: - Must be a United States Citizen - Requires substantial, hands-on programming experience in the systems environment being used. - At least two years of directly applicable experience is required. - At least three years of overall programming experience will generally be expected, including experience with large-scale database management systems. - Requires excellent oral and written communication skills. - Undergraduate degree strongly preferred - preferably in the computer science or information management/technology disciplines. Ideally, you will also have: - Broad knowledge of the Government's IT environments, including office automation networks, and PC and server-based databases and applications. - Supervisory or team leader experience - Experience in automated litigation support Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package: - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #CJ $144,768 - $209,109.33 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.