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SoftWriters

Empower LTC Pharmacy, Save Lives

Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 1990H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Implementation Specialist

SoftWriters

• Schedule and lead weekly conference calls with new pharmacies • Communicate project plans, timelines, and milestones clearly to customers • Ensure pharmacies are on track for successful implementation • Guide pharmacies through setup and configuration of key areas of the application • Advise internal team members of current implementation status and escalate risks • Participate in follow-up meetings and provide go-live support • Enlist and coordinate other internal teams to ensure successful customer outcomes • Conduct training of new customers and ongoing training as needed • Support product sales demos by demonstrating workflows, best practices, and value to prospective customers • Assist in the adoption of AI-enabled tools and workflows during implementation projects; provide feedback to internal teams on customer readiness and opportunities for AI enhancements • Travel to client sites or business-related functions as necessary • Other duties as assigned

Job Requirements

  • Bachelor's degree and/or equivalent experience in computer science, training, or pharmacy-related field
  • Experience with long-term care pharmacy operations and workflow processes
  • In-depth knowledge of applicable state, federal, and DEA regulations
  • Demonstrated commitment to SoftWriters' Core Values
  • Experience delivering excellent customer service
  • Ability to troubleshoot pharmacy software applications and workflow process issues creatively and effectively
  • Ability to quickly learn new software and technologies, including AI-enabled tools
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment
  • Strong communication and coordination skills with colleagues at all levels
  • Excellent verbal and written communication skills
  • Strong organizational skills, attention to detail, and sound technical judgment
  • Ability to travel up to 50% of the time

Benefits

  • Competitive salary and equity participation
  • 100% paid parental leave
  • 401(k) with company match
  • Comprehensive health, dental, and vision insurance
  • Employee wellness programs
  • Paid parking provided
  • PTO day on your birthday
  • Floating holidays
  • Continuous learning and development opportunities
  • Conference and training budget

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