Role Description To help us grow our global business, we are looking for a Commercial & Revenue Operations Manager (m/f/d) who will design, optimize, and scale the processes, systems, and insights that power our commercial teams to drive predictable, sustainable revenue growth. This role owns the commercial operating system that turns leads and product usage into recurring software revenue and makes the entire commercial function measurably more effective. You will work directly with the CEO and the Business Development function and build this out as the first dedicated commercial-operations hire. What you will own - Funnel and pipeline system: - Own the full funnel: lead to qualified opportunity to closed-won to onboarded to expansion. - Run the weekly pipeline review. - Own win/loss analysis and feed it back into targeting, messaging, and pricing. - SaaS revenue operations and metrics: - Build and maintain the commercial metrics that run a software business. - Own forecasting: weighted pipeline, realistic commit, and dashboards. - Quote-to-cash machinery: pricing tiers, subscription contracts, renewals tracking, and seat-expansion motions. - Product-led growth: - Own the trial-to-paid loop: self-serve and trial signups. - Sales enablement and Business Development Strategy: - Define and maintain the Ideal Customer Profile by segment. - Drive the continuous development of the business strategy. - Define and execute a strategy for the acquisition of prospective new customers. - Generate, respond to, and capitalize on business leads. - Act as the enabler between the company and existing partners. - Build the playbooks, outbound sequences, battlecards, and call-prep. - Own the outbound infrastructure and sequences. - Marketing operations (operations only): - Own the operational and analytical side of marketing. - Own the martech and commercial tool stack. - Events and reporting: - Operational side of the conferences that matter. - Weekly reporting on conversion, pipeline health, and revenue metrics. Qualifications - 4-6 years in revenue operations, sales operations, or commercial operations in a B2B software or SaaS business. - Fluent in SaaS commercial metrics: ARR/MRR, CAC, LTV, net revenue retention, churn, pipeline coverage, stage conversion. - Strong with the modern commercial stack: CRM, outbound, marketing automation, web and product analytics. - Comfortable with a product-led motion. - Highly organised and detail obsessed. - Enough scientific literacy to operate credibly in pharma and biotech conversations. - Writes and speaks clearly in English; German useful, not required. - Temperamentally suited to a company in transition. Requirements - It is not a marketing design or content role. - It is not a CRM administrator role. - It is an operations role with teeth. Benefits - Flexible work hours and a home office policy. - An attractive remuneration package. - A dedicated budget for education programs and conferences. - A working environment that allows you to take ownership of projects and processes. - Responsibility, autonomy, participation, and career perspective.

• Own the administration and management of our sales opportunities to ensure every lead, tender and opportunity is captured, qualified, allocated, tracked and followed through to completion. • Monitor EstimateOne and Industrial Info Online daily. • Maintain automated project searches and notifications. • Review and qualify new opportunities. • Register Expressions of Interest (EOIs). • Download and file tender documentation. • Create qualified opportunities in NetSuite CRM. • Allocate opportunities to the appropriate salesperson. • Assist in coordinating tender submissions. • Track tender submission dates. • Monitor tenders through to builder award and notify the responsible salesperson for follow-up. • Maintain NetSuite CRM accuracy. • Maintain contact and company records. • Ensure every opportunity is current. • Ensure every opportunity has a scheduled next action. • Close completed or inactive opportunities. • Produce weekly reporting on: • Open opportunities • Quotes outstanding • Tender pipeline • Sales pipeline • Win/Loss reporting • CRM health • Outstanding follow-up actions • Provide each salesperson with a weekly follow-up list to maintain pipeline accountability.

Role Description Looking for Philippines-based candidates. Job Role: Revenue Operations Coordinator Compensation range: $2,200 AUD - $2,400 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Role Overview: Own the administration and management of our sales opportunities to ensure every lead, tender and opportunity is captured, qualified, allocated, tracked and followed through to completion. The objective is to maximise sales productivity by allowing our sales team to focus on selling. Key Responsibilities - Tender & Opportunity Management - Monitor EstimateOne and Industrial Info Online daily. - Maintain automated project searches and notifications. - Review and qualify new opportunities. - Register Expressions of Interest (EOIs). - Download and file tender documentation. - Create qualified opportunities in NetSuite CRM. - Allocate opportunities to the appropriate salesperson. - Assist in coordinating tender submissions. - Track tender submission dates. - Monitor tenders through to builder award and notify the responsible salesperson for follow-up. - CRM Management - Maintain NetSuite CRM accuracy. - Maintain contact and company records. - Ensure every opportunity is current. - Ensure every opportunity has a scheduled next action. - Close completed or inactive opportunities. - Pipeline Management - Produce weekly reporting on: - Open opportunities - Quotes outstanding - Tender pipeline - Sales pipeline - Win/Loss reporting - CRM health - Outstanding follow-up actions - Provide each salesperson with a weekly follow-up list to maintain pipeline accountability. - Systems - Experience with the following is desirable: - CRM systems (NetSuite preferred) - Microsoft 365 - SharePoint - EstimateOne - Industrial Info Online - Training will be provided where required. Experience - We are looking for someone with experience in one or more of the following: - Revenue Operations - Sales Operations - Tender Coordination - Bid Coordination - Construction Administration - Project Administration - CRM Management - Experience supporting Australian businesses is highly regarded. Personal Attributes - Highly organised - Strong attention to detail - Process driven - Excellent written English - Able to manage multiple workflows - Comfortable working independently - Takes ownership - Follows through Key Performance Indicators - 100% of qualified opportunities entered into NetSuite CRM. - 100% of opportunities have a scheduled next action. - Zero missed tender deadlines. - Accurate CRM data. - Weekly pipeline reporting completed on time. - Tender outcomes tracked through to builder award. - Sales pipeline remains current and accurate at all times. Success Looks Like - Every opportunity is captured. - Every opportunity has an owner. - Every opportunity has a next action. - Nothing falls through the cracks. - The CRM is accurate and trusted. - Salespeople spend more time selling. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Role Description Support the optimization of enterprise Verint platforms within the Performance Enablement Organization (PEO). This role translates operational workload, SLA, and routing requirements into governed configurations within Verint Operations Manager (OM). This role configures and maintains task, workflow, skill, and queue structures to enable standardized work orchestration across back-office and hybrid environments. The role focuses on platform configuration, testing, documentation and operational alignment, not day-to-day work execution or people management. - Configure and maintain OM workflows, queues, task attributes, and skills to ensure the tool is supporting the current state of the business. - Execute configuration changes under defined standards and design guidance. - Participate in functional and regression testing, including test case execution and validation of expected results. - Document all requirements, configuration decisions, dependencies, and impacts. - Support enterprise governance standards for configuration, naming conventions, versioning, and change management. - Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation. - Maintain clear documentation to enable knowledge transfer and reduce single‑point dependency. - Partner with operational leaders to understand business needs and pain points. - Work closely with PXOs, technology teams, and other Operational Analysts within PEO to deliver aligned solutions. - Support reporting and enablement teams by providing configuration context and functional inputs. - Operate effectively in an agile, matrix‑based environment. Qualifications - Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience. - 1–3 years of experience in operations analysis, business analysis, quality technology, workforce optimization, or CX platform support roles. - Exposure to back‑office environments. - Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with Verint strongly preferred. - Experience supporting system implementations, enhancements, or preferred migrations. Requirements - Fully remote position. - Opportunity to travel through your work up to 10% of the time. - The deadline to submit applications for this posting is June 30, 2026. - The pay range for this position is $51,700.00 - $73,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.