Role Description The Technical Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams. The role focuses on troubleshooting, continuous improvement, and collaborating with cross-functional teams to enhance processes and product performance, while proactively leading initiatives to strengthen operations and support. - Operate, maintain, and support production and development applications, ensuring high service quality while collaborating with Engineering and customer teams. - Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance operations. - Perform planned and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination. - Troubleshoot and resolve issues across development, pre-production, and production environments, including debugging enterprise code (Java, Python, JavaScript, Bash, SQL). - Act as an escalation point between Technical Operations and Engineering, managing complex issues and coordinating with cross-functional teams. - Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems. - Develop and maintain tools for deployment, automation, and monitoring. - Document solutions and processes in tools such as Jira, Cherwell, and Confluence. - Evaluate software solutions and provide recommendations for improvement. - Provide guidance and training to team members, contributing to knowledge sharing and SME development. Qualifications - Hands-on experience with scripting (Python, Bash), familiar with databases, and code review. - Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management. - Strong experience in technology roles, with the ability to manage multiple projects, prioritize tasks, and meet deadlines. - Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes. - Proven experience in troubleshooting through log analysis and root cause analysis with a focus on continuous improvement. - Knowledge of quality assurance methodologies and ability to analyze processes to identify and implement improvements. - Participation in an on-call rotation is required. Benefits - Solving complex problems that improve daily the lives of people around the world. - Opportunity to work in an international company with cutting edge technologies in a high-growth industry. - Career growth, stability, and a casual work environment, with a home-based work setup. - Competitive salary range of $62,000 – $110,000, based on location, experience, skills, internal equity, and market data. - Full benefits package including unlimited paid time off, 11 paid holidays, 401(k), a no cost medical insurance option for employees and eligible dependents, and FSA option.

Role Description The MSP Specialist is responsible for analyzing, researching and resolving CMS Section 111 MSP Response File errors to ensure data exchange compliance. Responsibilities include: - Determining Medicare order of payment and loading the appropriate Medicare COB record. - Researching and determining if 411 reporting to the MSPRC and the CMS COBC is required. - Reviewing, processing and tracking the Small Employer Exception (SEE) approvals from CMS. - Initiating procedures to recover funds from providers, subscribers or beneficiaries where overpayments have occurred. - Complying with all laws and regulations associated with duties and responsibilities. Qualifications - High School Diploma or equivalent is required. - 3 years of claims experience is required. - 1 year of COB, refund or adjustment experience is required. - Medicare experience is preferred. - Expert knowledge in primacy determination, CMS Regulations, COB Rules and Regulations is required. - Knowledge of enrollment process is preferred. - Demonstrated PC skills including Microsoft Office (e.g., Word, Excel, Outlook, etc.) and related software. - Strong verbal and communication skills with the ability to interpret and communicate information with tact, diplomacy, patience and professionalism. - Able to assist both internal and external customers in a variety of situations. - Detail-oriented and organized. - Able to shift priorities as needed to cover multiple tasks. Requirements - Researching, reviewing, and sending appropriate documentation to Medicare/CMS, the Department of the U.S. Treasury and/or collection agencies. - Meeting all CMS imposed deadlines to ensure compliance and avoid referral to the Department of Treasury. - Reviewing, processing and tracking the Small Group Exception (SEE) approvals from CMS. - Receiving or initiating an MSP 411 investigation from various sources. - Creating MSP 411 reporting letters when necessary. - Maintaining a tracking log of all MSP 411 reported situations. - Determining if Medicare mistakenly made a Primary payment. - Loading appropriate Medicare COB record to ensure accuracy of claims processing. - Reviewing the group threshold report weekly for changes. - Researching and making necessary COB adjustments on claims. - Reviewing quality audits for correction or routing within 48 hours. - Initiating procedures to recover funds from providers, subscribers, or beneficiaries. - Analyzing and correcting MSP response file errors. - Maintaining and recording number of adjustments processed and hours worked daily. Benefits - Resources to live well and be healthy. - Opportunities for continued learning and skill development. - Support for professional growth. - Engagement in serving local communities.

• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments. • Write and review SQL queries to validate data integrity; analyse execution plans and map workflows to underlying data structures. • Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic. • Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed. • Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation. • Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues. • Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations.

Role Description This job involves designing and customizing new software applications to enhance functionality and user experience. It includes managing software updates and releases, and working with stakeholders to develop solutions that meet business needs. It mentors junior staff, manages technical documentation, and uses performance metrics to improve software reliability. Collaboration with Quality Assurance ensures compliance with technical specifications. The role also requires management of documentation, analysis of market trends, and participating/leading in collaborative development sessions. Responsibilities - Designing new software applications, analyzing system requirements and customizing applications to maximize functionality and user experience - Assisting in the software update and release process, ensuring seamless roll-outs of new features - Collaborating with stakeholders and cross-functional teams to identify requirements and integrate tailored software solutions - Providing mentorship to junior engineers, nurturing a culture of technical excellence and collaborative knowledge sharing - Managing the documentation process for all development activities, ensuring clear and accessible information for both technical and non-technical stakeholders - Tracking and evaluating software performance metrics, using data to inform decisions and enhance system reliability and user satisfaction - Partnering with Quality Assurance to confirm that software complies with technical specifications, ensuring the delivery of reliable applications - Leveraging market research and industry trends to drive project strategies and improve software products - Participating in or leading peer programming sessions, design sprints, or prototyping sessions - Consistent exercise of independent judgment and discretion in matters of significance - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary - Other duties and responsibilities as assigned Expectations - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience; think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff; be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team; make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System; a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Support a culture of inclusion in how you work and lead - Do what's right for each other, our customers, investors and our communities Qualifications - Bachelor's Degree (preferred) - 7-10 Years of relevant work experience - Comcast may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Benefits We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.