Role Description Capital Revenue Consultants (CRC) is seeking a Billing Operations Manager to lead and optimize daily billing operations across client accounts. This role ensures service delivery is structured, accountable, and performance-focused—supporting strong denial management, accurate reporting, and high client retention. The Billing Operations Manager serves as the operational bridge between clients and the internal billing team, translating expectations into clear workflows, measurable KPIs, and consistent execution. This leader is accountable for how work moves through the billing cycle and how systems sustain growth without compromising quality. This is a remote, 1099 contractor position for candidates located in the United States. - Lead daily billing operations across client accounts to ensure accurate, timely revenue cycle execution - Serve as primary client contact; prepare for and lead recurring client meetings - Oversee biller performance by setting priorities, clarifying ownership, and reinforcing accountability - Monitor denials, AR aging, collections, and outstanding balances; drive structured follow-up - Run and review daily and weekly reports to identify risks and revenue gaps early - Implement and manage quality assurance processes to protect billing accuracy and reduce repeat errors - Troubleshoot claim issues by identifying root causes and directing resolution - Maintain and improve workflows, documentation, and SOPs to ensure consistency and scalability - Support onboarding of new clients by organizing billing expectations and processes - Ensure continuity of operations when team members are unavailable - Identify operational inefficiencies and implement solutions to improve billing function performance - Gradually transition day-to-day client oversight from the CEO into structured systems Qualifications - 3–5+ years of medical billing experience with full revenue cycle exposure - Preferred: At least 1 year of mental health billing experience - Experience leading or overseeing billing work with accountability for outcomes - Experience managing client communication and leading recurring client meetings Requirements - Proficient in Google Workspace (Sheets, Docs, Drive) - Comfortable working across multiple EHR systems (SimplePractice and TherapyNotes preferred) - Familiar with common payer portals and insurance follow-up processes - Able to interpret EOBs/ERAs and resolve denials independently - Experienced in documenting and maintaining SOPs and workflows Professional Attributes - Detail-oriented and highly organized - Confident, professional communicator with clients - Balanced people manager—empathetic yet direct - Strong problem-solver and self-starter - Calm under pressure with high ownership and discretion Benefits - High-impact leadership role in a growing mental health billing company - 15–20 hours per week expected commitment - Direct partnership with the CEO and real influence over operations - Opportunity to build and optimize systems — not just maintain them - Clear, measurable outcomes (denials, AR aging, retention) tied to your performance - Autonomy to lead, improve processes, and strengthen team accountability - Meaningful work that helps mental health providers focus on client care instead of billing stress Hiring Process - Applications are reviewed within 3 business days - 15-minute virtual preliminary interview - 30–45 minute in-depth interview - 45–60 minute final interview with the CEO of Capital Revenue Consultants

• Responsible for planning, directing, organizing, monitoring and staffing departmental services. • Oversees and coordinates the insurance billing function, including claims submission, follow-up, and denial management. • Supports staff in maintaining accuracy and timeliness in claims processing. • Develops and implements quality assurance initiatives and monitors compliance with payer and policy requirements. • Conducts regular audits and analyzes performance metrics. • Partners with Revenue Cycle leadership on training and process improvement initiatives.

• Executar análises detalhadas de faturamento, identificando e corrigindo inconsistências; • Realizar rateios personalizados complexos e validar cálculos; • Coordenar o envio e conferência de arquivos com clientes e operadoras; • Acompanhar processos de isenção de copay, garantindo rastreabilidade; • Efetuar e validar lançamentos sistêmicos e assegurar a integridade dos dados entre plataformas (Qbem, Quiver Pro, etc.); • Contribuir para o controle de indicadores de produtividade e qualidade; • Confeccionar o arquivo de folha personalizado de acordo com cliente; • Realizar interface com clientes, operadoras para resolução de ocorrências; • Apoiar a liderança na implantação de melhorias e automações; • Realizar prorrogações de fatura; • Realizar negociação de pleitos junto às operadoras quando necessário; • Treinar e orientar Analista I e II; • Garantir o cumprimento de SLA’s e padrões de qualidade estabelecidos.

Role Description - Design and develop reports, dashboards, and analytical solutions using AbaReports within the Abacus environment. - Gather business requirements from stakeholders and translate them into meaningful reporting solutions. - Optimise existing reports and ensure data quality, consistency, and performance. - Create KPIs, management reports, and ad-hoc analyses for various business departments. - Support users in the interpretation and usage of reports and reporting tools. - Collaborate with ERP, finance, and business teams to improve data-driven decision-making. Qualifications - Degree in Business Informatics, Computer Science, Data Analytics, Finance, or a comparable qualification. - Fluent English; German is a plus. - Proven experience with AbaReports and/or the Abacus software suite. - Strong understanding of reporting, business intelligence, and data analysis concepts. - Experience creating dashboards, KPIs, and management reports. - Strong analytical and problem-solving skills. - Ability to communicate effectively with both technical and non-technical stakeholders. - Independent, structured, and solution-oriented working style. Requirements - Start: Mid August - Duration: Ca. 3 months - Workload: Flexible - Location: Remote / Zurich - Salary: Competitive