• Lead and support client software implementations. • Ensure customer satisfaction by resolving questions, tracking issues, and escalating according to company guidelines. • Utilize and follow Aktion's methodology to achieve successful client implementation. • Proactively communicate with clients and team to achieve exceptional client satisfaction.

• Deliver ongoing clinical training, workflow support, and best-practice recommendations. • Act as a trusted advisor to clinical leaders, care managers, physicians, and operational teams. • Monitor adoption, identify gaps, and recommend optimization strategies from a value framework. • Support change management initiatives by helping customers adapt workflows and processes. • Translate clinical requirements—care management, quality improvement, chronic disease management, utilization management—into solution configurations. • Advise customers on best practices for workflow design, assessments, protocols, risk stratification, and care coordination. • Lead clinical discovery sessions to capture requirements and align platform capabilities with clinical objectives. • Configure and optimize clinical programs, protocols, assessments, and workflows within the platform. • Ensure solution design aligns with evidence-based practices and compliance requirements (e.g., HEDIS, CMS, value-based care models). • Collaborate with product, engineering, and implementation teams to ensure successful delivery and adoption. • Influence product enhancement and development through clinical insight from the field. • Collaborate with Product and Engineering teams to advise on roadmap items based on clinical trends and customer needs. • Work with Marketing to develop clinically accurate content, case studies, and customer success stories. • Support implementation teams during client onboarding to ensure seamless clinical workflow activation and program launch. • Partner with Customer Success on retention and expansion strategies grounded in clinical outcome data. • Review program performance data to identify trends, gaps, and opportunities for improvement. • Provide clinical interpretation of analytics, care gaps, risk stratification, and quality measures. • Partner with customers to create performance improvement plans and measure outcomes. • Bring clinical insights from customer engagements to inform product roadmap prioritization and program development. • Stay up-to-date on clinical standards, regulatory changes, and value-based care models (CMS, HEDIS, ACO, MA, JCAHO, NCQA, etc.). • Represent the company at conferences, webinars, and industry events as a clinical voice as needed. • Bring clinical insights from customer engagements to inform product roadmap prioritization and program development.

• Lead hospital site consulting initiatives based on observation and training designed to identify opportunities to implement da Vinci surgery best practice solutions in standardization, OR efficiency, staff training, cost containment, and access management. • Engage with Hospital Executives and Leadership teams on leadership and communication strategies to manage surgical service lines to ensure clinical and administrative teams are equipped to successfully establish and manage sustainable da Vinci Surgery programs. • In collaboration with commercial and other ecosystem teams, defines Genesis agenda for their region: prioritizes mandates and plans delivery of Genesis resources. • Conduct Genesis program initiatives with strategically targeted customers. • Manage complex, extended customer engagements involving multi-departmental collaboration and multi-faceted solutions. • Lead departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material. • Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals. • Onboard, coach, and mentor new and existing team members. • Report customer complaints to appropriate internal parties as they are discovered.

• Lead and support power plant conceptual design and capital project execution • Serve as the project focal point for owners engineer services for power plant new build projects • Perform electrical design, capital project oversite, and equipment selection • Support equipment specifications, vendor oversite, and commissioning activities • Translate project objectives into actionable plans that meet or exceed schedule and budget targets • Prepare for and lead client meetings and technical discussions • Provide field support (approximately 15-20%) for project execution