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Senior Integrations – Onboarding Specialist
Location
United States
Posted
7 days ago
Salary
$94.5K - $161.7K / year
Seniority
Senior
Job Description
Senior Integrations – Onboarding Specialist
VSP Vision Care
• Support the integration and partner with newly acquired Ventures practices to support their transition into enterprise operations • Provide leadership development, change management, training expertise, and process improvement through implementations in alignment with Ventures’ business objectives • Primary liaison with Ventures’ practices to support development of assets for practice integrations and onboarding that impact internal operations and practice experience • Support documentation of transition plans, synthesize cross-functional due diligence findings, and the requirements of external counterparties • Collect input from key stakeholders and reconcile to lead the creation of coherent plans • Consult and advise on end-to-end operations within practices and transition them towards strategic objectives • Partner with internal teams to align resources and activities to support newly acquired practices and initiatives • Use program management best practices and tools, track and measure results, and proactively identify obstacles and flag them for resolution • Collaborate to develop and maintain operational data to drive service excellence, tracking progress against key performance metrics and driving positive outcomes • Help the various departments manage the pace and momentum of the integrations, pushing for timely decisions on key issues and providing true accountability for action items and deadlines • Investigate, track, and resolve practice issues during implementation and ongoing • Deliver documentation, processes and tools to ease implementation • Complete thorough and accurate documentation of onsite consultations • Gather and report identified practice opportunities and practice feedback • Execute milestones and tasks related to training, system setup, equipment integration, conversion and Go Live • Serve as lead and mentor to other Ventures operations, implementation and field management employees
Job Requirements
- Bachelor’s Degree in Business Administration or related field or equivalent experience
- Minimum 6 years of functional experience providing business consultative solutions for medical and doctor practices and processes
- Ability to be a team player and work effectively and prioritize business objectives
- Strong organizational and problem-solving skills
- Demonstrated leadership skills
- Project management background is a plus
- Proven ability to motivate and work within a team environment
- Multi-tasking across several projects
- Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, and credibility with business owners and staff
- Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
- Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
- Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools, and hands-on training methods to address adult learning styles
- Knowledge of computer-based training software, word processing, presentation tools, and web-based training and tracking tools
- Ability to deliver effective, clear and professional presentations, both virtually and in person
- Ability to travel up to 75% of the time
Benefits
- Eligible bonuses and commissions
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