Role Description As a Customer Success Specialist, you will play a key role in advancing STEM education by supporting Professors deliver impactful student learning experiences. Your goal is to help educators integrate JoVE into their teaching, strengthen engagement, and ensure the retention of subscriptions through measurable outcomes. - Conduct proactive outreach to Professors at subscribing universities in Turkey, demonstrating JoVE's impact on teaching and student learning outcomes. - Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity. - Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs, and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects. - Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE. - Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities. Qualifications - A Masters or PhD Degree in STEM discipline. - Fluent communication in Turkish and English. - Presentation skills, with ability to influence and inspire. - Experience in science communications, academic outreach or other customer-facing roles is preferred. - Analytical mindset and comfort working with adoption metrics and usage data. - Proven ability to manage multiple projects and stakeholders simultaneously. - Independent, results driven with an ability to thrive in a fast-paced environment. Benefits - You can expect compensation packages competitively placed within the local market. - You will make a direct impact in accelerating science research and in improving student learning in science education. - Opportunity to work with global teams and in an environment that promotes innovation and collaboration. - Our strong promotion from within culture draws a clear path to advance your career with us.

• Use your Customer Success and leadership skills and good Order-to-Cash knowledge to manage and grow the Customer Success Team in charge of North America. • Be the main point of contact between the company and a set of named enterprise accounts • Leverage your Customer Success and Order-to-Cash experience to provide insights to customers and ensure that they get the most out of the Sidetrade solution(s) they use • Understand each customer’s outcomes by communicating with key stakeholders, analyze customer health metrics, provide insights that will lead to success • Understand and support the customers’ Order-to-Cash KPIs, strategic objectives and Credit Management landscape • Be the voice of the customer when dealing with the other Sidetrade Departments (Product Management, Professional Services, Sales, Finance and Support) • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements • Lead, mentor, and develop a team of Customer Success Managers (CSMs) to ensure they meet performance goals and deliver high-quality support to customers • Identify upsell and cross- sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities

Role Description A Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They're focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value through upsells and renewals. - Own the customer's renewal, usage, and adoption of Kenect product features. - Identify, strategize and execute account expansions, feature upsells and cross-sales. - Promote maximum value of the product, identify new opportunities to ensure growth attainment. - Develop a comprehensive understanding of common business challenges faced by customers along with their common objectives. - Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practices. - Monitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption. - Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders. - Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions. Qualifications - 2+ years of Customer Success experience in a SaaS or software company. - Driven, self-motivated, enthusiastic and with a “get things done” attitude. - Ability to manage a large portfolio of clients with amazing task and time management. - A+ organization skills. - Experience upselling and expanding a book of business. - Experience carrying a retention and upsell monthly quota. - Results-driven mentality, with a bias for speed and action. - Knowledge of Salesforce is a plus. Benefits - Health, Dental, Vision, Life & Disability Insurance. - Your birthday is a paid day off. - Onsite gym. - Breakroom full of snacks and drinks. - Convenient location next to freeway entrance/exit. Company Description Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform. What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency. We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.

• Own the conversion funnel for end-customer communication journeys across WhatsApp, SMS and email, from first touch after lead capture through to post-order engagement. • Design, build and ship A/B and multivariate tests on copy, timing, cadence, channel mix, personalisation, CTAs and journey structure. Ship tests weekly, not quarterly. • Analyse performance at every step of the funnel. Identify the biggest drop-off points, form hypotheses, and prioritise the experiments that will move the metric most. • Build a testing roadmap per OEM client and per vehicle segment, balancing quick wins with bigger structural bets. • Write and edit messaging copy that converts. You'll partner with brand and creative where needed, but you should be comfortable drafting strong WhatsApp, SMS and email copy yourself. • Develop best-practice playbooks for journey design (welcome flows, nurture, reminder sequences, re-engagement, post-test-drive follow-up) that we can roll out across our OEM clients. • Partner with product and engineering to feed learnings back into the Convert roadmap, influencing what we build next. • Report results clearly to internal stakeholders and OEM clients, with crisp narratives around what we tested, what we learned, and what's next. • Stay close to deliverability and compliance across each channel (GDPR, opt-in handling, WhatsApp Business policy, SMS sender ID rules) so our experiments ship without surprises.