• Design, develop, and maintain Power Apps applications (Canvas and Model-Driven Apps) • Develop automated workflows using Power Automate • Integrate Power Platform solutions with SharePoint, SQL Server, Dataverse, SAP, and other enterprise systems • Support modernization of manual and legacy business processes • Gather requirements from business stakeholders and translate them into technical solutions • Create dashboards and reporting solutions using Power BI • Troubleshoot, maintain, and enhance existing applications and workflows • Support Agile development activities including sprint planning, testing, and deployment

• Lead-level frontend and mobile ownership • AI-first delivery • Architecture decisions • Design and own frontend and mobile application architecture across React, React Native, and Next.js • Make architecture decisions independently, with a focus on scalability, maintainability, performance, and reliability • Build production-grade applications using TypeScript across web and mobile environments • Work with GraphQL APIs and define clean integration patterns across frontend, mobile, and API layers • Define scalable engineering patterns across React, React Native, Next.js, TypeScript, and GraphQL • Own application quality standards across architecture, code structure, testing, responsiveness, and developer experience • Define technical direction, not just implementation details • Set and enforce quality standards across both AI-generated and manually written code • Use AI-first and agentic development workflows with tools such as Cursor and Claude to accelerate delivery without compromising engineering standards • Translate ambiguous product needs into clear technical solutions • Ensure the performance, quality, and responsiveness of applications across web and mobile • Collaborate directly with clients to ensure smooth communication and strong understanding of requirements • Contribute to system design, performance strategy, testing strategy, and engineering productivity • Apply a basic understanding of native mobile development concepts in Kotlin/Java and Objective-C/Swift when working with React Native integrations, debugging, or platform-specific requirements

Role Description May work remotely from anywhere in the state of Texas. - Plays a crucial role as a technical representative for various initiatives, ensuring stakeholder satisfaction and business value through effective technology solutions. - Understand the current state and work objectively in developing clear solutions through influence, facilitation, and communication. - Be responsible for mapping process flows, creating technical requirements, designing the solution framework, and building solutions along with necessary automations in an understandable format for both stakeholders and technology teams. - Conduct thorough testing of the developed application to ensure high-quality product delivery to production. - Tailor communication to suit different audiences and bridge gaps between various stakeholder groups. - Closely collaborate with stakeholders, including Project Managers, Scrum Masters, Solution Delivery Analysts, Product Managers, and Development Teams, to support risk management activities related to project scope. - Establish a relationship built on trust, transparency, and collaboration with both business partners and IT teams to ensure alignment and success. - Take an emissary approach in fostering change management between IT and business partners, ensuring smooth transition and adoption of new solutions. - Promote a forward-thinking and adaptive culture. - Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with Vision, Values, and Mission. - Develop, evaluate, and influence effective and consistent productivity and teamwork to ensure delivery of Legendary Customer Service (LCS). - Work in a matrix environment and foster motivation within the project team to meet tight deadlines comfortably. - Recommend method and procedural changes; define and document improvements. - Foster change management delicately to ensure business and IT partners are comforted through transformation and delivery. - Leverage data-driven problem-solving techniques and analytical rigor to complete, document, speak to risk analysis, and offer solutions to help stakeholders make informed decisions. - Ensure risks associated with business activities are effectively identified, measured, and monitored. - Participate in the quality assurance process to ensure features and functions have been enabled and optimized. - Assist in maintaining documentation and standard-operating procedures (SOPs) related to usage of software products. - Attend IT Change Control & Prioritization meetings and help in the discovery and estimating of impact of change on end user experiences. - Research and identify industry best practices and trends to increase effectiveness of products and systems. - Assist in providing training and guidance to business users and IT teams on supported applications. - Always work safely and adhere to all applicable safety policies; comply with all company policies, procedures, and standards. - Perform other duties as assigned. Qualifications - Bachelor's degree in Information Technology, Computer Science, or related field. - 4 years of experience with: - Enterprise integration platforms, SQL and relational databases. - Established enterprise integration infrastructure, supporting ESB, messaging and SLA monitoring tools, and support on-call duties. - Messaging infrastructure, preferably Azure Service Bus, with Storage like Azure Blobs or Data Lake. - ETL and Web Services based integrations with expert level knowledge of developing APIs using SOAP and REST architecture styles and data interchange formats like XML, JSON, etc. - Basic programming skills such as JavaScript and shell scripting. - Source control and build technologies (e.g., Azure DevOps, GIT). - May work remotely from anywhere in the State of Texas. Requirements - Up to 15% domestic travel required. Disclaimer Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

• Design and build IVR call flows and routing logic using NICE CXone Studio • Develop and maintain API integrations (CRM, payment systems, web services) • Configure ACD, skills, queues, and agent profiles • Support testing cycles and deployments across DEV, UAT, and PROD • Troubleshoot call routing, scripting, and platform issues • Create and maintain technical documentation and call flow diagrams • Collaborate with internal business, IT, and security teams, as well as vendor partners