Role Description Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Essential Duties and Responsibilities: - Interpretation & Translation: - Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. - Ensure accurate use of medical terminology in both languages. - Maintain cultural sensitivity and communication clarity in all interactions. - Patient Communication Support: - Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. - Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. - Handle inbound and outbound patient phone calls. - Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. - Support providers and staff with patient communication needs. - Administrative & Clinical Support: - Assist with communication workflows related to patient care coordination. - Document communication interactions accurately in clinic systems. - Support administrative tasks related to patient communication and scheduling. - Help manage communication queues to ensure timely responses. - Provide general support to clinical and operational teams as needed. - Compliance & Quality Standards: - Maintain HIPAA compliance and patient confidentiality at all times. - Ensure all communications meet clinic professionalism and quality standards. - Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications - Fluency in English and Spanish (spoken and written) — required. - Strong grammar, spelling, and professional writing skills in both languages — required. - Medical interpreter certification or healthcare translation certification — strongly preferred. - Previous healthcare, clinic, medical office, or patient communication experience — preferred. - Knowledge of medical terminology in both English and Spanish. - Experience handling phone systems, SMS communication platforms, and patient communication tools. - Strong organizational skills and ability to multitask. - Excellent customer service and interpersonal communication skills. - Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). - Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule - 1:00 PM - 9:00 PM AST.

• Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation • Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans • Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates • Enter and maintain accurate case notes, documentation, and outcomes in patient databases • Escalate complex cases or issues outside program scope in accordance with established processes • Provide reimbursement status updates and program information to healthcare professionals • Support patient follow‑ups on behalf of physician offices to promote continuity of therapy • Answer inbound calls, make outbound calls, and manage email and fax correspondence • Accurately document and report Adverse Events in accordance with program and regulatory requirements • Meet defined service levels, quality standards, and key performance indicators • Participate in continuous improvement activities related to processes, quality, and training

Healthcare Fraud Investigator Atlanta, GA / Remote / Hybrid / Charlotte, NC Litigation Support / Full Time Hybrid / Hybrid Healthcare Fraud Investigator Employment Type: Full-Time, Mid-Level Department: Litigation Support CGS is seeking a Healthcare Fraud Investigator to provide Legal Support for a large Government Project in Nashville, TN. The candidate must take the initiative to ask questions to successfully complete tasks, perform detailed work consistently, accurately, and under pressure, and be enthusiastic about learning and applying knowledge to provide excellent litigation support to the client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Responsibilities will Include: - Review, sort, and analyze data using computer software programs such as Microsoft Excel. - Review financial records, complex legal and regulatory documents and summarize contents, and conduct research as needed. Preparing spreadsheets of financial transactions (e.g., check spreads, etc.). - Develop HCF case referrals including, but not limited to: - Ensure that HCF referrals meet agency and USAO standards for litigation. - Analyze data for evidence of fraud, waste and abuse. - Review and evaluate referrals to determine the need for additional information and evidence, and plan comprehensive approach to obtain this information and evidence. - Advise the HCF attorney(s) regarding the merits and weaknesses of HCF referrals based upon applicable law, evidence of liability and damages, and potential defenses, and recommend for or against commencement of judicial proceedings. - Assist the USAO develop new referrals by ensuring a good working relationship with client agencies and the public, and by assisting in HCF training for federal, state and local agencies, preparing informational literature, etc. - Assist conducting witness interviews and preparing written summaries. Qualifications: - Four (4) year undergraduate degree or higher in criminal justice, finance, project management, or other related field. - Minimum three (3) years of professional work experience in healthcare, fraud, or other related investigative field of work. - Proficiency in Microsoft Office applications including Outlook, Word, Excel, PowerPoint, etc. - Proficiency in analyzing data that would assist in providing specific case support to the Government in civil HCF matters (E.g., Medicare data, Medicaid data, outlier data). - Communication skills: Ability to interact professionally and effectively with all levels of staff including AUSAs, support staff, client agencies, debtors, debtor attorneys and their staff, court personnel, business executives, witnesses, and the public. Communication requires tact and diplomacy. - U.S. Citizenship and ability to obtain adjudication for the requisite background investigation. - Experience and expertise in performing the requisite services in Section 3. - Must be a US Citizen. - Must be able to obtain a favorably adjudicated Public Trust Clearance. Preferred qualifications: - Relevant Healthcare Fraud experience including compliance, auditing duties, and other duties in Section 3. - Relevant experience working with a federal or state legal or law enforcement entity. #CJ $85,000 - $105,000 a year

Role Description Join the Future of Workplace Wellbeing! Are you a passionate Psychologist or Endorsed Psychologist looking to make a real impact? Join Rapport Psychology, a dynamic new service under the HealthEx Group, dedicated to transforming the lives of injured workers across Australia. This is your chance to be part of a multidisciplinary dream team working together to enhance recovery, reduce workplace injuries, and improve overall workforce wellbeing. If you’re ready to bring your expertise to a collaborative, forward-thinking environment, we want to hear from you! - Conduct psychological assessments – administer tests, interviews, and evaluations to understand client needs. - Develop and implement treatment plans – create evidence-based interventions to support mental health and recovery. - Collaborate with multidisciplinary teams – work closely with Exercise Physiologists, Physiotherapists, Dietitians, and Rehabilitation Consultants; you’ll benefit from a truly holistic and supportive workplace—no more professional isolation! - Prepare reports and maintain case notes – document client progress and provide evidence-based recommendations. - Collaborate with insurers, nominated treating doctors and employers. Qualifications - Full AHPRA registration as a Psychologist - Registered Provider with any relevant State-based compensation scheme as required, or ability to obtain - Experience in the treatment of traumatic injury (highly desirable) - EMDR skills (highly desirable) - Eagerness to build effective working relationships with referrers, insurers and other members of the care team. - Experience in the treatment of secondary psychological disorders (such as pain disorders, or difficulties adjusting to injury) (highly desirable) - Experience in case conceptualisation, treatment planning, and delivery - A collaborative mindset to work alongside other professionals and key stakeholders - An understanding of workplace stressors and their impact on mental health - Current C Class Driver’s License & National Police Certificate (or willingness to obtain) - Endorsement in an area of Psychology (desirable) - Background in vocational rehabilitation (desirable) - Australian working rights Benefits - 5 additional paid leave days – Wellness Leave - PD Allowances and Peer Supervision - Laptop & iPhone - Paid Parental Leave - Professional Insurances covered - A flexible work model – predominantly WFH with in-office or field-based service as required - Regular social club celebrations - Genuine, friendly and highly supportive team culture - $299 yearly active lifestyle subsidy - Income protection insurance - Novated leasing Company Description At Rapport Psychology, we’re setting a new benchmark in psychological services. This exciting new service is part of the HealthEx Group, who has been providing clinically guided, best practice rehabilitation services in the personal injury sector for over 20 years. With a national footprint and clinical staff in every state and territory the group offers Exercise Physiology, Physiotherapy, Nutrition, Workplace Rehabilitation Consulting and now, Psychology. We shoot for the moon and strive to be the best at what we do, while staying humble and authentic. We have an audacious goal of helping 100,000 people by 2028. So if you’re ready to be part of something bigger, where your skills, ideas, and passion can truly make a difference—apply now and let’s connect people to a healthier life. Only candidates with Australian Working Rights will be considered. We’ll not be considering submissions from recruitment agencies for this role.