Role Description The Connection Center Referral Specialist serves as the primary point of entry for new or referred patients into the Yale New Haven Health System (YNHHS) aligned clinician enterprise and delivers high-quality customer service by communicating with patients, caregivers, and other key stakeholders over the phone to guarantee smooth access and scheduling coordination. The Connection Center Referral Specialist is responsible for requesting information related to coordinating and scheduling clinical provider office visits, procedures/treatments, and exams within the YNHHS aligned clinician enterprise. - Ability to schedule complex appointments and/or procedures in a high-volume call center for new, referred, or existing patients within the YNHHS aligned clinician enterprise and resolve any scheduling conflicts. - Accurately handles new patient registration and creation of patient records in EPIC. Verifies patient insurance information and follows scheduling protocols for urgent requests. - Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed, in compliance with scheduling protocols. - Delivers high-quality customer service by answering incoming calls, provides necessary information/instruction, and educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed. - Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, or exams. Has a higher technical knowledge of procedures and understands diagnosis as well as what is required to perform the scheduled procedure or office visit. - Reschedules or cancels appointments as requested and notifies and confirms the change based on patient or provider request. - Utilizes various computer applications and scheduling software to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities. - Notifies appropriate parties if a patient requires labs or premedication for allergies, oral sedation medication, etc. - Ability to proactively identify and recommend process improvements including additional opportunities for enhancements to communication. - May perform other duties as assigned. Qualifications - High school graduate or GED required. - Minimum of one (1) year as Connection Center Scheduler currently in good standing or experience in a high-volume patient scheduling customer service environment or comparable administrative experience required. - Prior experience working within a physician's office/medical practice, hospital, or health system and familiarity with a call center and appointment scheduling preferred. - Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Ability to comply with the Health Insurance Portability and Accountability Act (HIPAA) while discreetly handling confidential and sensitive patient information. - Ability to work effectively and efficiently within a team. - Advanced knowledge of medical terminology and understanding of different payor types (Medicare, Medicaid, PPO, HMO, etc.). - Excellent organizational, multi-tasking, communication, interpersonal, problem-solving, customer service, and listening skills with a strong attention to detail. - Advanced knowledge of office procedures and operations and knowledge of working within an Electronic Medical Records (EMR) system. - Demonstrates professional, accurate, effective, and tactful written, verbal, and nonverbal communication with patients, providers, colleagues, and other departments/areas within the YNHHS aligned clinician enterprise. - Accepts and handles unexpected situations and changes calmly and with confidence; adapts in a positive and productive manner. - Ability to accurately prepare and maintain records, files, reports, and correspondence with minimal errors. Physical Demand - Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment. YNHHS Requisition ID 185317

Role Description The Connection Center Scheduler serves as the primary point of entry for patients into the Yale New Haven Health System (YNHHS) aligned clinician enterprise and delivers high-quality customer service by communicating with patients, caregivers, and other key stakeholders over the phone. The Connection Center Scheduler is responsible for requesting information related to coordinating and scheduling clinical provider office visits, and other procedures/treatments within the YNHHS aligned clinician enterprise. The Connection Center Scheduler interacts directly with callers to guarantee smooth access and coordination of clinical provider office visits, procedures, and exams. Responsibilities - Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller. - Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols. - Greets callers professionally, provides necessary information/instruction, educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed. - Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams. - Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request. - Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities. - May perform other duties as assigned. - Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed. Qualifications - High school graduate or GED required. - Minimum of one (1) year experience in a high-volume patient scheduling customer service environment or comparable administrative experience required. - Prior experience working within a physician's office/medical practice, hospital, or health system and familiarity with a call center and appointment scheduling preferred. - Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). - Ability to comply with the Health Insurance Portability and Accountability Act (HIPAA) while discreetly handling confidential and sensitive patient information. - Ability to work effectively and efficiently within a team. - Intermediate knowledge of medical terminology and understanding of different payor types (Medicare, Medicaid, PPO, HMO, etc.). - Excellent organizational, multi-tasking, communication, interpersonal, problem-solving, customer service, and listening skills with a strong attention to detail. - General knowledge of office procedures and operations and knowledge of working within an Electronic Medical Records (EMR) system. - Demonstrates professional, accurate, effective, and tactful written, verbal, and nonverbal communication with patients, providers, colleagues, and other departments/areas within the YNHHS aligned clinician enterprise. - Accepts and handles unexpected situations and changes calmly and with confidence; adapts in a positive and productive manner. - Ability to accurately prepare and maintain records, files, reports, and correspondence with minimal errors. Physical Demand Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment. YNHHS Requisition ID 184390

Role Description Analyze the company’s financial position and current projects, identify risks and opportunities, and design financing and investment structures that maximize profitability and enhance capital efficiency. Scope of Work & Responsibilities - Study and analyze the company’s current financial position. - Identify financial weaknesses and operational and financing risks. - Analyze existing and potential investment opportunities. - Evaluate new acquisitions from a financial and investment perspective. - Prepare and analyze financial models (Cash Flow, IRR, ROI, Sensitivity Analysis). - Propose suitable financing structures (equity, bank financing, partnerships). - Improve cash flow management and maximize profitability. - Provide strategic recommendations to senior management based on clear financial analysis. - Support development and expansion decisions from a financial and investment perspective. Qualifications - Minimum of 10 years of experience in real estate financial consulting. - Strong expertise in financial modeling and feasibility studies. - Deep understanding of the real estate sector (development, acquisition, and operations). - Ability to assess financial risks and make sound investment decisions. - Experience working with banks and real estate financing is an added advantage.

• Maintain financial forecasts versus actuals to ensure accurate tracking of IT Delivery project performance • Execute SAP financial operations to support reporting, transactions, and data integrity requirements • Calculate, validate, and post financial accruals to ensure accurate month-end and quarter-end close processes • Prepare and reconcile vendor billing and capacity reports to ensure accurate financial reporting and resource tracking • Investigate financial discrepancies to identify root causes and implement corrective actions • Consolidate financial data into master spreadsheets to support reporting and decision-making • Generate ad-hoc financial reports to support business inquiries and leadership requirements • Identify process improvement opportunities to enhance efficiency in financial tracking and reporting workflows • Maintain documentation and ensure adherence to corporate governance standards for financial processes • Proactively engage and follow up with directors, senior leaders, and cross-functional stakeholders to obtain required financial information, clarify outstanding items, secure timely decisions or approvals, and ensure reporting deadlines are met