Role Description We are seeking a highly organized, data-driven, and client-focused Implementation Consultant to join our growing Customer Success team at AlphaSense. This role will manage the onboarding and rollout of our solutions for both new and existing enterprise clients, serving as the bridge between the pre-sale discussions and the onboarding experience for accounts. This role is foundational to our clients’ success and will be focused on executing large deployments, building processes that have scale in mind, and translating client needs into actionable implementation plans. Qualifications - At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment - Experience with change management best practices, ensuring a successful transition for client organizations after deployment - Strong sense of seeing a project through completion and managing tasks - Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information - Proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation) - Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation - Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk Requirements - Own the entirety of the deployment phase, including the development of detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment - Serve as the main point of contact for deployment activities, leading regular project status meetings, aligning resources (e.g., Sales, Marketing, Product, etc), and communicating progress, risks, and deployment status - Act as a resource for analyzing implementation trends, potential bottlenecks, and translating data into clear, actionable insights for both internal teams and external stakeholders - Actively identify areas for improvement in our existing deployment methodologies, develop and document best practices and standardized playbooks, and implement scalable solutions to ensure a smoother, faster onboarding experience for all future clients - Develop a strong understanding of the product, the persona of customers, the reason for investment, and how this maps back to the customer lifecycle Benefits - Base Compensation Range: $100,000 — $125,000 USD - Performance-based bonus - Equity - A generous benefits program

• Lead customers through onboarding and implementation, from early discovery through to launch. • Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding. • Configure systems to support customer needs, working calmly through complexity where required. • Support customers through change, recognising that new systems and processes can feel daunting. • Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs). • Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements. • Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation. • Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities. • Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features. • Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate. • Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency. • Work closely with internal teams, including business analysis, engineering and product, to surface trends, risks, and opportunities for improvement. • Translate customer experience into clear insights that help improve our products, processes, and learning materials. • Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. • Create launch plans and a roadmap to increase product usage. • Track implementation progress, participation, product adoption, and account health. • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Serve as a mentor to the wider Customer Success and Support teams. • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Role Description You will be part of an agile and growing team, playing a critical role in helping us to research and organize large sets of higher education labor data. In this role, you will work collaboratively with our Client Success Team to process data submitted by our client universities into actionable, reliable labor spend benchmarks that will ultimately be used by our team to advise senior finance executives at our client universities on administrative efficiency and effectiveness. You will also support the Assessment and Credentialing product with Self Studies and Outcome Sets. - Adapt quickly to continuous shifts in educational technology and AI advancements, proactively evolving workflows to improve time to value for our clients. - Support multiple product lines, specifically Labor Cost Analytics, Data Analytics, and Assessment & Credentialing. - Perform in-depth research tasks in support of client desired data requests or follow-on services. - Organize multiple tasks, manage project workflows, and meet deadlines with minimal supervision and a high level of accountability. Specifically for Labor Cost Analytics: - Organize and map large sets of higher education financial data in adherence to a standard data organization model. - Lead the migration and subgroup comparison process, including department matching, title grouping, and subgrouping. - Perform rigorous data audits to ensure cross consortium consistency and data integrity. - Provide oversight and coaching to the Research Associate (RA) team, including account-specific training and review of mappings. - Support advanced implementation processes, such as organization mapping and data file verification. - Collaborate closely with the development team to drive product, implementation, and AI-driven enhancements, managing requirements and feedback efficiently via Jira. Specifically for Assessment & Credentialing: - Support with creation of Self Studies and Outcome Sets. - Assist with training and onboarding for new clients. - Communicate with client regarding specific needs via Jira. Qualifications - A bachelor’s degree from an accredited institution. - Basic knowledge of university operational and finance related functions. - Ability to interact with and effectively work with multiple team members. - Energetic and eager to take initiative in a fast-paced and changing environment. - Able to prioritize multiple tasks without compromising quality. - Strong skills in interpersonal, verbal, written communication and time management. - Able to work independently with minimal supervision. Requirements - Inquisitive attitude, strong research skills, a flexible mindset, and “do the homework” mentality. - Previous experience in technology sales and/or higher education. - Analytical and the ability to think on the fly. - Experience with tools such as Excel, PowerPoint, Google Suite, Smartsheets, Jira, and search engine navigation. Benefits - Competitive salary. - Paid time off. - Healthcare, vision, and dental coverage. - 401(k) with company match. - Parental leave. - Remote work flexibility. - Home office perks. - A fun, collaborative work environment. Company Description - Commitment to Higher Education: We believe that serving higher ed makes the world a better place. This drives our desire to deliver high-quality products and services to help higher education institutions serve their students and communities. - Flexibility to Fit Your Life: HelioCampus employees enjoy the autonomy, freedom, and trust of a remote-first working environment. We embrace an “on it” mentality both in and out of the workplace, and employees are supported in pursuing personal and professional passions. - A Community of Bright Minds with Big Hearts: HelioCampus hires curious and talented practitioners who bring a diversity of thought and genuine care for one another and our clients to work every day. Our team members are more than a job description and are encouraged to show up as their full and authentic selves.