Now, for tomorrow.
Practice Manager – Managed Services
Location
Colorado + 4 moreAll locations: Colorado | Florida | Illinois | Pennsylvania | Texas
Posted
24 days ago
Salary
$92K - $186K / year
Seniority
Mid Level
Job Description
Practice Manager – Managed Services
Baker Tilly US
• The Practice Management Manager plays a critical role in enabling operational excellence across their assigned service line by driving process efficiency, supporting change adoption, and ensuring consistent execution of strategic and operational initiatives. • This role partners with leadership and Enterprise Solutions & Operations (ESO) teams to drive operational excellence, scalable growth, and continuous improvement. • Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards. • Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives. • Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption. • Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes). • Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk. • Assist in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives. • Support implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice. • Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives. • Coordinate and cascade firm, service line, and practice communications to promote alignment, transparency, and engagement. • Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization. • Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities. • Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities. • Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications. • Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision-making. • Monitor project quality and engagement lifecycle compliance requirements, including Accounts Receivable (AR), Work in Process (WIP), engagement documentation, contracting, and related operational processes. • Support expense management activities related to employees, subcontractors, vendors, software, and subscriptions. • Respond to operational and financial risks, trends, and outliers through follow-up coordination, analysis, and issue resolution support. • Consolidate operational insights and reporting to support business health monitoring and leadership decision-making. • Partner with Resource Management and leadership to support staffing alignment and operational readiness. • Review business pipeline reporting and identify potential staffing constraints, resource gaps, or operational risks. • Support recruiting priorities based on business strategy, staffing demand, growth projections, and skillset needs. • Coordinate onboarding activities for new team members, including experienced hires, campus hires, and team members joining through acquisition activity. • Support integration and stabilization efforts related to operational transitions and newly integrated teams. • Maintain awareness of team member skills, experiences, and career goals to help support staffing alignment and business needs. • Support execution of training, onboarding, and continuing professional education (CPE) initiatives.
Job Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field preferred or 9 years of relevant experience in lieu of 5 years of operations or practice management experience
- Minimum of two (2) years of experience within a professional services or consulting environment preferred.
- Demonstrated analytical, organizational, problem solving, project management, and change management skills.
- Strong written and verbal communication skills with the ability to collaborate effectively across multiple teams and leadership levels.
- Ability to manage multiple priorities and operational initiatives in a fast-paced, deadline-driven environment.
- Demonstrated ability to drive accountability, operational execution, and continuous improvement initiatives.
- Strong interpersonal skills and ability to build collaborative relationships across the organization.
- Experience interpreting operational and financial reporting to support business decisions and operational planning.
- Self-starter with strong initiative, sound judgment, and the ability to work independently when needed.
- Demonstrated professionalism, integrity, and discretion in handling confidential and sensitive information.
- Demonstrated technical proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, and reporting platforms such as Power BI.
- Ability to work 45 or more hours per week as needed.
- Ability to travel; potentially up 15%.
Benefits
- Comprehensive compensation and benefits package
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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