• Own the browser stack. Maintain and evolve our in-house patched-browser cloud and its per-OS fingerprint profiles, kept continuously rebased onto new stable Chromium without regressing the evasions. • Patch the engine. Fix navigator, WebGL, canvas, fonts, and Client Hints at the implementation level so spoofed values look native, not bolted on. • Kill CDP leaks. Find and eliminate the signals that give automation away, without breaking normal control. • Get the details right. Align geolocation, timezone, and locale so the whole picture is consistent. • Chase detection. When something starts getting flagged, figure out why at the source and fix it. • Build the tooling. Write the harnesses that test and validate evasions so regressions get caught before customers do. • You define the work. We don't hand you a ticket queue. You tell us what's getting detected, what's brittle, and what to fix next.

• Ship merged PRs. Add and improve SearchApi support in the frameworks and repos developers actually use. • Build integrations and MCP servers. Make it trivial for a developer or an agent to pull search data into their stack. • Write the glue and the docs. Example apps, integration guides, and quickstarts that just work. • Stay genuinely current. Track what's new and hot in the agent and automation space, and move when it matters. • Find the gaps. Spot where developers and agents need search data and put us there first. • You pick the targets. We don't hand you a backlog. You decide which integrations have the most leverage and go ship them.

• Partner with customers to understand operational challenges, constraints, and success criteria; run structured technical discovery and define the “definition of done” • Translate open-ended problems into clear technical designs and implementation plans (architecture, data flows, integration surfaces, security considerations, rollout strategy) • Build AI-enabled solutions that integrate with customer systems and Remote’s platform (e.g., data pipelines, workflow automations, tool integrations, agentic services) and perform real tasks end-to-end • Own deployments including reliability, performance, observability, incident response, and continuous improvement • Develop evaluation and measurement for AI behavior: success metrics, test harnesses, golden datasets, regression suites, and guardrails (quality, safety, privacy) • Work with real data to validate outputs, quantify impact, and iterate quickly based on evidence • Collaborate cross-functionally with Product and Engineering to ship high-quality solutions and to upstream reusable components • Create leverage by turning one-off solutions into repeatable playbooks, reference architectures, templates, and internal tooling • Be the voice of the field: bring back concrete customer needs, edge cases, and constraints that should shape product strategy

Role Description As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility, and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets, and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company. In This Role You Will - Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. - Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. - Analyze T.30 (passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. - Run live packet captures from cloud servers on the Linux terminal. - Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries. - Monitor operational pager alerts in an efficient and timely manner. - Improve customer self-service through better processes and documentation. - Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. - Liaise with your technical peers for resolution of escalated cases. Qualifications - SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge. - Strong customer-focus, interpersonal and communication skills. - Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions. - Continually looking to solve problems. - Understand issues and requirements well in order to provide solutions. - Outgoing and socially interactive. - A self-starter looking to assist at any moment and to take the initiative. - Balancing daily workload and multi-tasker who can effectively prioritize work. Requirements - Experience in a product support/application role. - Voice over IP experience with the SIP signalling protocol or other related telephony protocols. - An understanding of general web technologies such as API/SDKs. - Experience working with SMS over SIP SIMPLE, SMPP or HTTP (API requests). - Confidence with technology and the Internet. - A natural curiosity and experience in applying technology to resolve customer issues. Benefits - 5 day week: 9 hour shift with 1 hour break. - Saturday & Sunday is a set working day. - Working days for this role would be Wednesday, Thursday, Friday, Saturday and Sunday. - Rest days would be Monday and Tuesday. - Working Shifts: 8am to 5pm UTC, Wednesday to Sunday.