• Provide healthcare industry expertise and management consulting support across client engagements within the Healthcare Practice. • Develop practice-wide methodologies that can be applied across account strategies and client plans. • Build and maintain strong account relationships with key client decision-makers. • Identify emerging industry issues and help develop the practice’s strategic response. • Support the development of strategic alliances and relationships across targeted healthcare markets. • Provide delivery assurance and execution support for engagements with priority clients. • Mentor and develop Guidehouse team members while supporting client delivery across engagements. • Demonstrate visible leadership within client accounts and across the broader practice. • Lead consulting engagements by shaping statements of work, developing project plans, writing proposals, presenting to client executives, and facilitating decisions with key stakeholders and influencers.

• Set the strategic direction for clinical science and operational execution across the endocrine clinical development portfolio • Drive alignment across cross-functional teams to anticipate and resolve risks before they impact program timelines or quality • Build and develop a high-performing team, including Clinical Scientists, consultants, and Clinical Research Project Coordinator • Own clinical data oversight and ensure clean data, analysis, and interpretation • Drive the scientific execution of through contribution of key regulatory documents • Oversee strategic partnerships with CROs • Identify, escalate, and drive resolution of program and portfolio risks in a timely and structured manner • Drive continuous improvement and transformation initiatives across the Clinical Science team

Role Description The IMA Group is seeking a detail-oriented Clinical Operations Assistant to join our team in a fully remote role. This position plays a key role in supporting clinical operations by coordinating appointments, reviewing medical documentation, maintaining records, and ensuring a seamless experience for clients and providers. This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time. What You'll Do: - Schedule and coordinate client appointments - Review medical records and diagnostic reports to ensure all required documentation is complete - Obtain and process exam requests through electronic and manual systems - Enter and maintain accurate information in internal databases - Follow up on outstanding diagnostics and retrieve reports as needed - Communicate with clinical offices, clients, and internal teams - Reconcile billing discrepancies and assist with administrative processes - Manage calendars, files, correspondence, and reports - Respond to emails and assigned tasks within established timeframes - Perform data entry and other administrative duties as assigned Qualifications - High School Diploma required - Minimum 2 years of clinical, medical office, scheduling, or administrative experience - Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, and Excel - Strong organizational skills and attention to detail - Excellent communication and customer service skills - Ability to manage multiple priorities in a fast-paced environment Requirements - Preferred Qualifications: - Medical secretary or medical office background - Previous scheduling experience - Bilingual skills Benefits - Fully remote work environment - Collaborative and supportive team culture - Opportunity to make an impact in healthcare operations - Comprehensive benefits package for eligible employees Company Description The IMA Group is an Affirmative Action/Equal Opportunity Employer. - Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. - Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. - Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

• Direct line management of FSP Clinical Operations managers and staff, and oversight of Client accounts. • Supporting FSP Clinical Operations business objectives, ensuring on-time/high quality deliverables. • Resourcing Client projects with qualified staff, and working to retain and develop staff. • Promoting new business by participating in project bids and Client presentations as appropriate. • Responsible for execution and oversight of Program Management activities related to one or more programs. • May serve as central point of contact (POC) for and between Senior Management and key Client personnel for contracted FSP Clinical Operations activities. • Plans and manages logistics, infrastructure, and resources related to FSP services to meet Client needs/timelines/ deliverables. • Collaborates with Client to implement and operationalize short- and long-term strategies. • Develops and manages Communication and Escalation plans/processes, as applicable. • Oversees Client Governance as required; prepares/presents at meetings as applicable. • Oversees performance management of staff who support contracted FSP activities and collaborates with FSP Clinical Operations Management to ensure staff are technically proficient and able to satisfy Client expectations and deliverables. • Manages compliance with Client Key Performance Indicators (KPIs), utilizing applicable tools and systems to collect, track, and analyze associated data. • Leads Client-specific FSP meetings with internal program team, ensuring that contractual requirements related to FSP Clinical Operations activities are met and monitored on an ongoing basis. • Oversees and/or manages issue escalation and resolution, including corrective and Preventive Actions (CAPA) development when necessary. • Manages and oversees FSP Clinical Operations functional and associated management staff dependent upon Client structure and services. • Coordinates and manages resourcing process including hiring, selection, and onboarding/offboarding of staff which may include development of interview tools, as well as conducting interviews with potential candidates.