• Asesorar a clientes en procesos de ventas. • Resolver consultas y brindar atención al cliente. • Trabajar remotamente y cumplir con objetivos de ventas.

Customer Service Representative Location: United States Job Description: Remote Office Support / Full Time Remote / Remote Customer Service Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Reply to calls and emails from the public. - Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. - Document your communications in our database. Qualifications: - Fully fluent in English and/or Spanish (both written and verbal) - High School diploma or General Educational Development (GED) certificate - Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Ideally, you will also have: - Ability to follow policies, procedures, and regulations. - Ability to navigate a content management system, other applications and related web sites. - Strong written and verbal communication skills. - Excellent customer service, dependability and time management skills. - Keyboarding proficiency of at least 40 words per minute. - Call Center (omnichannel) background a plus. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! $15 - $16 an hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Your Responsibilities: - First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; - Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more; - Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed. Qualifications - 1+ year of Technical Support experience - Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) - Good understanding of hardware and software diagnostics (reading logs, etc.) - English level B2 or higher - Excellent customer advocacy and soft skills - Strong problem-solving abilities - Quick learner, organized, and a team player - Responsible, polite, and optimistic with strong communication skills - Able to explain complex concepts clearly and simply - Skilled at prioritizing tasks - Nice to have: - Experience with Cloud, CDN or Hosting - Experience with Linux and API Requirements - You will work two consecutive night shifts, followed by two days off. - The night shift runs from 7 PM to 7 AM local time, totaling 12 hours of work time, including a 1-hour break. Benefits - Competitive salary - Flexible working hours - Remote, hybrid, or office work options depending on your role - Work from anywhere in the world for up to 45 days per year - Private medical insurance for you and your family* - 5 additional vacation days* - Additional fully paid sick leave days* - Allowance for significant life events and birthdays - Language classes - Modern office space with free snacks, drink and entertainment options* - Team sports activities* *Please be aware that this benefit may vary depending on your country. Company Description The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world. - We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. - With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe. - You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. - Our vision is simple: to connect the world to AI, anywhere, anytime. - Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.

Role Description The Customer Service Representative is a first point of contact for our customers, ensuring every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions — from sales and finance to operations and logistics. - Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. - Provide order confirmations to customers. - Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. - Contact appropriate parties to clarify orders and obtain additional information. - Answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department. - Take orders over the phone when necessary and may manage web-based ordering. - Confer with management regarding customer credits, returns goods for credit, identify quality assurance complaints, and write price differentials on mail orders. - May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments. - May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. Qualifications - 1-2 years of experience in customer service, ideally with capital equipment and/or in sales environment for international customers. - Experience of supporting customers via phone and email. - Strong interpersonal and communication skills. - Demonstrated good problem-solving skills. - Experience of working with Salesforce or similar EBS system. - Strong cross-functional communication, including Sales, Finance, Logistics, and Manufacturing Operations teams. - Ability to work independently and as part of a team. - Proficiency in MS Office suite. Requirements - Ability to work independently and as part of a team. - Strong cross-functional communication skills. Benefits - Generous compensation and benefits packages including health benefits. - 401k contribution. - 7 paid holidays + 2 floating holidays of your choosing. - Generous paid time off. - Tuition reimbursement assistance program. - Eligibility for performance-based bonuses or commissions, where applicable. - More benefits available. Pay Transparency Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $42,000 - $45,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. EEO Statement Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.