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A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Telephony Test Engineer
Location
United States
Posted
4 days ago
Salary
$75.7K - $102.4K / year
Seniority
Mid Level
Job Description
Telephony Test Engineer
General Dynamics
• Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows • Validate routing logic, queue behaviors, agent workflows, and transfer scenarios • Test speech recognition, NLP-driven interactions, and conversational AI flows • Perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services) • Analyze logs, call traces, and telephony events to identify defects and root causes • Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions • Support UAT cycles and production validation during releases • Document test results, defects, and testing evidence clearly and accurately • Recommend improvements to call flows, user experience, and overall system performance
Job Requirements
- Education: Bachelor of Science
- Experience: 2+ years of related experience
- Required Skills: Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar)
- Experience with telephony call routing, SIP, CTI, and speech recognition technologies
- Strong analytical and problem‑solving abilities with comfort interpreting call logs, traces, and backend service interactions
- Experience using test management tools (Jira, ServiceNow Test Management)
- Exposure to telecommunications and/or VoIP environments and protocols
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave
- Full flex work week to own your priorities at work and at home
- Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness insurance
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