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General Dynamics logo
General Dynamics

A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in

Telephony Test Engineer

Location

United States

Posted

4 days ago

Salary

$75.7K - $102.4K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishServiceNowVoIP

Job Description

Telephony Test Engineer

General Dynamics

• Design, develop, and implement test plans, manual test scripts for ACD, IVR, and IVA call flows • Validate routing logic, queue behaviors, agent workflows, and transfer scenarios • Test speech recognition, NLP-driven interactions, and conversational AI flows • Perform functional, regression, integration, and end‑to‑end testing across multiple platforms (telephony, CRM, backend services) • Analyze logs, call traces, and telephony events to identify defects and root causes • Collaborate with developers, business analysts, and operational teams to refine requirements and support defect resolutions • Support UAT cycles and production validation during releases • Document test results, defects, and testing evidence clearly and accurately • Recommend improvements to call flows, user experience, and overall system performance

Job Requirements

  • Education: Bachelor of Science
  • Experience: 2+ years of related experience
  • Required Skills: Experience testing ACD/IVR/IVA systems (e.g., Genesys, Avaya, Amazon Connect, NICE CXone, Cisco, Nuance, or similar)
  • Experience with telephony call routing, SIP, CTI, and speech recognition technologies
  • Strong analytical and problem‑solving abilities with comfort interpreting call logs, traces, and backend service interactions
  • Experience using test management tools (Jira, ServiceNow Test Management)
  • Exposure to telecommunications and/or VoIP environments and protocols

Benefits

  • Comprehensive benefits and wellness packages
  • 401K with company match
  • Paid time off including vacation, sick, personal time, holidays, paid parental, military, bereavement and jury duty leave
  • Full flex work week to own your priorities at work and at home
  • Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
  • Short and long-term disability benefits
  • Life, accidental death and dismemberment, personal accident, critical illness insurance

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