• Manage and execute technical field deployments, including configuration, installation, and testing of VOIP-integrated RapidSOS solutions at emergency communications centers (ECCs) • Own the end-to-end implementation timeline from onboarding to go-live and ensure all technical and logistical responsibilities are completed on-site, on-time, and to a high quality standard • Travel frequently (75%) to public safety customer locations across the U.S. for on-site installs and technical troubleshooting • Work closely with local IT teams, system administrators, and telephony providers to integrate RapidSOS products into varied communications environments • Collaborate cross-functionally with Product, Engineering, Account Management, and Customer Success to escalate issues and optimize field execution • Act as the technical liaison and subject matter expert on VoIP infrastructure requirements and deployment best practices • Identify scope and technical risks, assist in overcoming limitations both internally and externally • Gather feedback from field installs and customer interactions to drive continuous improvement in our implementation playbooks, processes, and documentation

• Responsible for planning and execution of activities related to delivery of projects • Manage project timeline and budget • Creation and maintenance of status reports • Proactively manage issues and risks • Monitor and adjust to given budgets • Track labor, capital spend, and support variance analysis • Collaborate with stakeholders to lead project planning and execution

Role Description We're looking for a Technical Project Manager to own delivery across multiple engineering initiatives. This role is critical to ensuring projects move from idea to production smoothly, predictably, and on time — with clear priorities, strong coordination, and minimal surprises. You'll work closely with Engineering, Operations, Quality, and Leadership Teams to plan work, manage execution, resolve blockers, and drive projects to completion. Your focus is delivery: keeping teams aligned, issues unblocked, and outcomes shipped. This role is ideal for someone who is structured, decisive, and comfortable operating at the intersection of technical systems and cross-functional teams. Key Responsibilities - Delivery Ownership & Execution - Own assigned projects end to end — from intake and planning through execution, release, and follow-ups - Define and maintain clear plans, milestones, owners, timelines, and acceptance criteria - Ensure work is progressing and projects ship as committed - API & Technical Workstream Coordination - Coordinate API-related work streams, including bugs, client issues, new fields, and enhancements - Ensure the right context, logs, repro steps, and documentation are captured and tracked - Drive issues to closure by coordinating investigation, fixes, validation, and release notes - Cross-Team Coordination - Align Engineering, Ops, QA, and Leadership around priorities and timelines - Run standups, check-ins, or focused syncs as needed to keep work moving - Manage dependencies and handoffs across teams to prevent rework and surprises - Triage & Priority Management - Lead incident and bug triage, assessing urgency vs. backlog items - Partner with leadership (including Jhun) to confirm priorities and sequencing - Ensure fixes are validated, released, and communicated clearly - Process & Systems Improvement - Continuously improve how we use ClickUp, Confluence, and Slack - Create or refine templates, task standards, reporting, and workflows - Help make execution more predictable, repeatable, and transparent - Communication & Visibility - Serve as the primary coordination and communication point for assigned initiatives - Share concise updates on what's done, what's next, and what's blocked - Maintain visibility so stakeholders always know project status and risks Qualifications - 5+ years of experience in Technical Project Management, Engineering Coordination, or a similar role - Strong experience using ClickUp or comparable project management tools - Proven ability to manage multiple projects, priorities, and dependencies - Strong written and verbal communication skills - Comfortable working with developers and following technical discussions - Highly organized, detail-oriented, and strong at follow-through - Experience working in a remote, fast-paced, and asynchronous environment - Familiarity with APIs, databases, and backend systems Nice to Have - Experience working with startups or small, fast-moving teams - Experience supporting data-driven or infrastructure-heavy products Benefits - Fully Remote Work – Work from anywhere with a reliable internet connection - Healthcare Coverage – We provide health benefits for you and your family’s well-being - Leave Days, Vacation Time, and Paid Holidays – Recharge and take the time you need - Equipment Funds – Get support to set up or upgrade your home office - Profit Sharing – Monthly and annual bonuses tied to company performance - Long-Term Employment – We value team members who grow with us - Collaborative Team Culture – Work with a supportive and globally distributed team

Role Description As the Project Coordinator, you will work under the direction of the Project Manager to assist with a variety of administrative tasks and oversee multiple projects. You will also help to ensure that tasks and tickets are completed on time, and maintain communication with clients, vendors, and technicians regarding scope of work and project timelines. Responsibilities - Work under the direction of the Project Manager to manage and oversee multiple projects at a time - Track and ensure timely completion of tasks and tickets - Communicate with clients via phone and email regarding scope of work and project timelines - Communicate with third-party vendors via phone and email regarding scope of work and project timelines - Organize and schedule on-site and remote projects - Respond to questions and requests from clients - Assist in creating and updating policies and procedures for our Procurement and Project teams - Handle sensitive information in a confidential manner - Train staff members and new hires on our Project team - Collaborate with the Procurement Coordinator to monitor timeline of ordered parts - Coordinate travel for Installation Technicians Qualifications - Excellent written and verbal communication - Proven time management skills and the ability to multitask and prioritize - Attention to detail and problem-solving skills - Proven organizational and planning skills - Ability to work independently - Proficient in MS Office - 1-2 years of project coordination experience in an IT environment is required. Experience in an MSP environment is highly preferred. - High school diploma or equivalent is required; College degree is preferred Benefits - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance