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Investigation Specialist
Location
Philippines
Posted
5 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Investigation Specialist
Amazon
Role Description This is a 12-month fixed-term contract position. You must be willing and able to commit to the full contract duration. - You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the duration of your employment. - 5 days’ work week which includes weekends and public holidays. - Currently on 24/7 shift depending on business requirement including the possibility of night shift (night differential provided). - 3 months of onsite training in our office in Pasay followed by 100% remote setup thereafter eligibility requirement is met. During this period, you are not allowed to take a leave. - Must be able to start by August 3, 2026. - Ability to have infrastructure to support WFH when necessary if activated. Remote Work Requirement - A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power backup must be available in case of connectivity/power outages. - Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. - You must be able to devote full attention to the Amazon customer. - You should have access to a mobile phone at all times from a reliable provider. Amazon is looking for a high-judgment individual to join us as an Investigation Specialist, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent communication skills to support our global operations teams. Key Job Responsibilities - Investigation Specialist responds to complaints of policy and intellectual property violations from Brands, Agents, Rights Owners (ROs), Sellers, and Vendors. This includes reports of infringement and non-infringement. - Investigate suspicious activity and behavior that could pose a risk to Amazon, our customers, or merchants. - Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk. - Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. - Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution. - Participate in other special projects/assignments and partner with appropriate business teams as necessary. - Achieve weekly productivity and quality standards for investigations. Qualifications - Experienced in the internet space and capable of succeeding in a fast-paced team environment. - Bachelors Degree with at least 1 year of work experience or High School graduate with at least 3 years of work experience in BPO industry. - Should be able to work with flexible rotational shifts, including weekends, nights and/or holidays. - Experience with Microsoft Office, including Outlook, Word, and Excel. - Excellent written and spoken English skill and an ability to compose grammatically correct, concise and accurate written responses. - Experience in handling an investigation or fraud program from previous work or equivalent. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work independently and make complex investigation decisions with little to no guidance. - Excellent problem solving skills. - Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience. - Demonstrated ability to analyze problems logically. - Self-disciplined, diligent, proactive and detail oriented. - Strong organizational skills. - Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency. - Demonstrated ability to exceed expectations with regard to performance and individual contribution. - Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. - Ability to maintain high levels of confidentiality and data security standards. Company Description
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