DialogFlow CX Engineer
Location
India
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
DialogFlow CX Engineer
Miratech
• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX. • Craft clean, efficient, and maintainable code adhering to industry best practices and standards. • Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem. • Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations. • Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs. • Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions. • Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement. • Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.
Job Requirements
- 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
- Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration.
- Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
- Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
- Solid understanding of Google as a Software-as-a-Service platform.
- Proven troubleshooting and analytical skills in complex, distributed environments.
- Familiarity with SQL and experience working with relational databases.
- Experience integrating web services into applications.
- Bachelor’s degree in a technology-related field or equivalent experience.
- Nice to have : Familiarity with automated testing practices.
Benefits
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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