• Contribuir al mantenimiento y la mejora de la calidad del software. • Participar en el proceso de pruebas y aseguramiento de calidad del sistema IRIS. • Colaborar con el equipo de desarrollo para resolver problemas de calidad.

• Design, build, and maintain comprehensive test strategies that cover the full AGent platform — cloud backend, IoT device communication, embedded firmware, and customer-facing application layers • Develop and execute functional, integration, regression, and end-to-end test suites across all platform components • Own test planning for new features and releases, working closely with engineering leads to ensure quality is built in from the start — not bolted on at the end • Maintain clear documentation of test coverage, results, and known issues across the platform • Test AWS infrastructure components including IoT Core device provisioning, Lambda functions, and data ingestion pipelines • Validate TimescaleDB schema performance and data integrity under high-volume, high-frequency telemetry loads • Test API integrations, data pipelines, and backend services for reliability, accuracy, and performance at scale • Develop and execute test protocols for IoT device communication, provisioning workflows, and command handling between cloud and embedded systems • Partner with the Embedded Engineering team to validate firmware behavior, device-to-cloud messaging, and real-time control event accuracy • Build test environments and simulation frameworks that replicate real-world generator behavior and edge conditions • Build and maintain automated test suites integrated into AGent's CI/CD pipelines via GitHub Actions • Implement automated regression coverage that catches issues before they reach production • Continuously improve test efficiency, coverage, and reliability through automation and tooling • Partner with Cloud Backend, Application, and Embedded Engineering teams throughout the development lifecycle — not just at the end • Identify, document, and track bugs with clear reproduction steps and prioritization recommendations • Contribute to post-incident reviews and help drive process improvements that prevent recurrence • Actively use Claude AI and other AI tools to accelerate test case generation, documentation, and defect analysis — and bring a continuous improvement mindset to how AI can raise quality across the team

Role Description AdvanceCare Health Services, LLC is looking for a Part-Time Waiver/DDA Program Consultant formerly (DIDD Department of Intellectual & Developmental Disabilities), ECF, and CLS experience who can review our programmatic work ensuring compliance with Tennessee state standards. Plus assist with the corrections that are needed for our Agency. This is a Contract Part-Time Consultant work-from-home position, for 10 to 15 hours per week. You must have high-speed internet and at least one 27" or larger monitor, mouse and keyboard to use with our company laptop. To Qualify For This Position you MUST live in Tennessee and MUST HAVE Tennessee Department of Disability and Aging programs experience. Applicants currently serving in a full-time role must be certain they can dedicate a dependable 10 to 15 hours per week to this position, as consistent availability is essential. This role may not conflict with, or be performed during, the duties of their primary employment. Qualifications - Ability to prepare necessary reports and records of individuals' program progress with accuracy and completeness - Experience in DDA, ECF, CLS, Waiver, Family Model services - Knowledge of practices and techniques of programming for individuals with intellectual disabilities - Ability to exercise judgment in interpreting and implementing programs - Ability to implement proper practices and techniques of supervision - Ability to maintain effective verbal and written communications with company staff - Must be flexible and organized - Must have good computer skills; we are a paperless agency - Must be able to work without close supervision - The ability to interact with a wide range of people - Comfortable with software and technology; overall organized - Good communication skills are a must - Must be flexible and willing to work and learn on the fly Requirements - Review records as prepared and entered into the system by others of individuals' program progress for accuracy, completeness, and compliance according to the regulatory guidelines - Recommend action needed to fix repeating issues - Assist VP, Directors, Program Managers, and others in implementing those recommendations that are accepted - Assist VP, Directors, and others in reviewing processes and procedures to ensure compliance - Work with the VP, Directors and other staff to become more effective and efficient Benefits - Empowering Team Members to Excel and TOUCH Lives through Continuous Improvement and Technology Company Description Our company is a growing, non-medical, private duty home care organization providing caregiving services to seniors and support to individuals with intellectual disabilities so that they can continue to live in their homes throughout Tennessee. We are an equal opportunity employer and a drug-free workplace. Please respond to this ad with a resume and we will contact qualified applicants. Any submissions without a resume attached will not be considered. Disclaimer: The preceding job description has been designed to describe the general nature and level of work being performed by the candidate assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required. From time to time other duties may be assigned. Management's evaluation of your performance is based on your performance of the tasks listed in this job description and these other duties. Management has the right to revise this job description at any time.

• Observations on recorded or live agent calls and score them against a TP and client provided standard • Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support • Complete all work assignments within deadlines given • Attend TP and client meetings and functions as assigned • Maintain a set work schedule allowing for flexibility based on business needs • Host and facilitate internal, external or QA team calibrations to track results and attendance • Quality Assurance CSAT calibration process with clients, monitoring services and the operation • Ensure value added CSAT analytics, methods and practices are provided to operation • Client interaction as it relates to CSAT analytics, methods, and processes • Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction • Support supervisor teams with representative quality execution • Support supervisor teams in calibration session • Support new hire quality training and transition • Participate in any new policy training to ensure all policies are understood • Ensure all QA Analyst reporting, and communication requirements are met • Thrive as a team player in a fast paced, high energy, change oriented environment • Perform other duties as assigned by supervisor or other members of management • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately