• Ensures adherence to client service instructions for WC and GL accounts. • Oversee the Litigation Management program for Workers Compensation. • Tracks and trends performance guarantee and gain share agreements at the client level. • Ensures client's claims reports are properly and timely prepared and distributed. • Provide program training, communication and maintenance of internal training documents. • Analyze and communicate client specific operational audits; monitors client audit compliance. • Works with company Quality and Operations staff to resolve client issues including results of client Compass audits. • Manages client specific internal control report issues. • Compliance oversight: Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.

Role Description We are looking for a Strategic Engagement Manager with 5+ years of hands-on SEO experience to join AirOps' brand-new internal services function — essentially a mini SEO/AEO agency embedded within the company. You'll work directly with enterprise customers to build and execute search strategies, while also partnering with sales to win new business. This is a high-visibility, founding-team opportunity at a hyper-growth startup backed by Greylock and Unusual Ventures that 5x'd revenue last year. - Embed with enterprise customers to build and deliver SEO and AEO roadmaps, content audits, keyword strategies, and content workflows end-to-end. - Partner with Account Executives on pre-sales motions — auditing prospect domains, preparing recommendations, and serving as the subject matter expert in strategic sales calls. - Manage multiple client engagements simultaneously, running stakeholder calls and driving clear weekly outputs. - Help shape and build this new services function from the ground up — defining processes, capacity models, and best practices as the team scales. - Present findings and strategic recommendations to senior client stakeholders (up to CMO level) with credibility and polish. - Deep, hands-on enterprise SEO experience — you can independently run audits, build roadmaps, and set keyword strategy (not just talk about it). - Agency experience working with large enterprise accounts is strongly preferred; in-house experience at a high-growth startup also works if you've built strategies from 0 to 1. - Exceptional client-facing communication and presence — comfortable presenting to senior leadership and managing enterprise stakeholders. - Startup energy and self-starter mentality — you thrive in ambiguity, move fast, and go above and beyond without heavy direction. - Actively using modern SEO/AEO tools and data sources in your everyday workflow; genuine enthusiasm for AEO and the AI search landscape. Qualifications - 5+ years of hands-on SEO experience. - Experience with enterprise customers. - Strong communication skills. - Ability to manage multiple engagements simultaneously. - Experience in a startup environment. Requirements - Deep, hands-on enterprise SEO experience. - Agency experience with large enterprise accounts preferred. - Comfortable presenting to senior leadership. - Self-starter mentality. - Familiarity with modern SEO/AEO tools. Benefits - High-visibility role in a hyper-growth startup. - Opportunity to shape a new services function. - Work with enterprise customers and senior stakeholders.

• Own release planning and coordination across multiple teams and services—defining release schedules, cut-off dates, freeze windows, and go/no-go criteria. • Design, maintain, and optimize CI/CD pipelines in Azure DevOps Pipelines and GitHub Actions, including build, test, artifact, and deployment stages. • Manage branching, versioning, and release strategies (e.g., trunk-based, release branches, semantic versioning) across PHP, .NET, and React codebases. • Define and enforce quality gates, integrating Selenium and Playwright automated test suites into pipelines so failures block promotion. • Coordinate deployments across environments (dev, staging, production) and own rollback and recovery procedures when releases go sideways. • Drive release readiness reviews—tracking open work items in Azure DevOps Boards, surfacing risks, and ensuring sign-offs are in place. • Maintain clear release notes, change logs, and a complete audit trail for compliance and post-mortem purposes. • Partner with development, QA, security, and infrastructure teams to remove bottlenecks and continuously improve cycle time and deployment frequency. • Establish and report on release metrics (deployment frequency, lead time, change failure rate, MTTR) and use them to drive process improvements. • Champion release automation and a culture of repeatable, self-service deployments.

• Manage multiple projects concurrently. • Track and manage project team’s accountability to scope, schedule, and budget for transitions. • Comfortable managing teams and familiar with accepted hiring and employment practices. • Provide quality control within the database to identify errors and inconsistencies during the onboarding phase. • Ability to create, edit, and run reports in most Lease Administration databases. • Mentor and train junior transition resources on key duties. • Interpret complex commercial lease language and attend to details. • Oversee lease abstraction, translation and quality control process for transition projects. • Maintain evergreen templates and develop account processes, procedures and playbooks inclusive of RACI chart. • Ensure timely (agreed upon transition timeline) and accurate abstraction or input of all rental obligations related to leases and all other important lease information during onboarding phase. • Understand client business objectives, real estate portfolio strategy, and service expectations. • Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information. • Ensure this information has been correctly entered into WorkTrac. • Program manage delivery of transitions to include: project timelines and gant charts, risk and mitigation strategies, action tracking, meeting agendas & minutes, etc. • Conduct regular meetings and reviews with clients. • Develop, in partnership with assigned lease administration team, strong client governance programs such as reporting cadence, communication methods, business reviews, etc. during transition. • Prioritize strong service delivery and client relationships. • Manage client escalations and ensure timely resolution of issues during transition. • Oversee and ensure global team is delivering services. • Support RFI and RFP response development including pricing, presentation decks, etc. • Participate in presentations to new or existing clients for new business pitches. • Manage assignments and delegation of database management tasks to global team members. • Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. • Prepare and lead with impactful communication and professional presence. • Foster effective communication and demonstrate professional presence, actively engaging with all team members to promote a collaborative environment. • General understanding of AI technology and openness to adapting to the evolution of technology. • Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned transition accounts. • Provide final QC for abstraction process as may be required for assigned transition accounts. • Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc. • Oversee data migration from legacy systems and target systems, data mapping, ETL processes or reconciliation between tools. • Provide training for lease administration systems and dashboards. • Ability to review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. • Develop initial monthly rental payment schedules. • Ability to assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges. • Ability to review and validate Consumer Price Index adjustments as provided in legal documents. • Maintain file systems, including the data integrity of initial information uploaded to the database application used for tracking all Tenant and Lease related data specific to the initial set up of a new account during transition. • Maintain client transition financial forecasts for internal tracking and budgeting. • Confirm and approve monthly client billing. • Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process for transitions. • Track A/R for assigned clients and escalate to appropriate parties. • Regular status reports to internal management. • Knowledge of Lease Administration scope of services, master service agreement and intercompany contractual review and development in partnership with Colliers legal, risk and security teams. • Develop and maintain tracking method for team workloads and assignments and provide refreshed gearing annually. • Review and validate team allocations and alignment to contractual scope of work and client’s expectations. • Manage team workloads ensuring equitable distribution. • Develop roadmap to streamline and enhance transition program delivery. • Lead key program initiatives such as Best Practice tracking, Case Study Development, AI partnership with Technology, Global COE Partnerships, etc. • Conduct post transition Lessons Learned to help inform and implement process improvements for future transitions. • Other duties as assigned.