Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks:• Establish and improve process condition and technology.• Upgrade process capability and reduce production cost.• Establish and modify process management projects.• Set up process parameters for a variety of semiconductor equipment.• Evaluation, promotion and planning of new equipment / materials.• Abnormal analysis and improvement. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

• Design, implement, operate, and optimize enterprise Cisco Webex Contact Center environments, including voice, routing, IVR, agent, workflow/call flow design, agent, and queue configurations. • Design, implement, and optimize enterprise Cisco Webex Contact Center environments, including voice, routing, IVR, workflows/call flows, agent, and queue configurations. • Design and implement Webex Contact Center workflows and customer interaction journeys using Flow Designer, including call flows, routing logic, and IVR orchestration. • Lead or support modernization initiatives across Cisco UC and Webex Contact Center, including routing strategy design and legacy-to-cloud migrations. • Develop and advance automation for deployment, provisioning, recovery, monitoring, and repeatable workflows to reduce manual effort and improve reliability. • Partner with engineering, application, and operations teams to translate technical and customer requirements into scalable, resilient service architectures. • Establish observability practices and own reliability outcomes—monitor service health, perform root cause analysis, and drive systemic improvements to improve platform stability. • Design for resilience by modeling failure scenarios, validating recovery strategies, and supporting integrations across Cisco, Webex, CRM, and enterprise ecosystems. • Contribute to future-state architecture by bringing awareness of broader UCaaS and CCaaS platforms while maintaining Cisco/Webex as the core production environment.

Role Description - Ensure DevOps processes run efficiently through tools, configuration, and automation. - Plan, execute, monitor, control, and close non-trivial projects within the PMI framework. - Manage project scope, communications, resources, costs, schedules, risks, quality, and stakeholders. - Work with developers, QA, and business analysts to promote best-in-class user experience. - Lead architectural conversations and guide teams toward efficient technical solutions. - Maintain software security standards aligned with SOC 2 Type II controls. - Support early-life maintenance, enhancements, escalations, and information requests. - Identify and implement incremental improvements to DevOps processes and the FinFit platform. - Guide responsible AI adoption across the software development lifecycle. Qualifications - Bachelor’s degree in Computer Science or a related field. - 10+ years of project and/or software development management experience. - Extensive management experience leading Microsoft stack developers. - Strong technical knowledge of mobile environments and Microsoft full-stack development. - Strong knowledge of Azure DevOps, SQL Server, ASP.NET, iOS/Android, C#, Visual Studio, Git, IIS, and JavaScript frameworks. - Fluency across all DevOps stages: code, build, test, release, operate, monitor, and analyze. - Mature execution of Agile methodologies and similar frameworks. - Ability to manage evolving requirements across multiple levels of detail. - Ability to lead several concurrent complex projects with aggressive deadlines. Requirements - PMP and/or Agile certification. - Offshore technology team management experience. Benefits - Great Place To Work certification. - A company with more than 15 years of experience. - Work with world-class clients and long-term projects. - English scholarships for an external institute. - English classes with company teachers. - State-of-the-art tools and resources. - Certifications for your professional growth. - Recreation and leisure activities. - Compliance with the regulations and labor rights of your region. Company Description AssureSoft is a multinational software development and information technology company providing strategic consulting, technology services, and outsourcing business processes. We work to innovate and create quality software with motivated, passionate, and qualified teams that develop in an environment of professional, stable growth and continuous learning. Inclusive Opportunities for Every Talent. At AssureSoft, we believe that true innovation is born from diversity—of ideas, experiences, and perspectives. That’s why our hiring practices are inclusive and reflect a firm commitment to equity and equal opportunity. Here, every person—regardless of origin, gender, orientation, or beliefs—finds a space to grow, contribute, and be valued not only for their talent, but also for who they are.

• Own and resolve incoming tickets in Zendesk and FAC systems. • Acknowledge support requests within SLA (1 hour). • Collect logs, crash traces, and reproduction steps for investigations. • Validate engineering updates, apply fixes, and confirm resolution. • Create and manage trial teams in FAC during POVs. • Own technical setup during trials and handle support tickets. • Escalate complex issues to engineering only after thorough investigation. • Manage assigned customer accounts post-onboarding. • Keep customers aligned to current Appdome engines and best practices. • Track health in Totango, aiming for portfolio health above 90%. • Drive CSAT engagement, requesting reviews and targeting 100% satisfaction. • Partner with Enablement for onboarding and actively participate in customer go-lives.